Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,253 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.5 / 5

11

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.

ESTAS awards by year, 2022 to 2017
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 1,231 reviews on Google only. Show every review

5/5

Google

From valuation through to completion, Nicole and her team delivered a highly professional service, resulting in the very quick sale of our property, achieving a higher than expected sale price. The team at Countrywide were extremely efficient coordinating the surveyor and photographer, and also provided feedback following each viewing. We would not hesitate to utilise Countrywide again as their market knowledge, professionalism and efficiency led to a quick, hassle-free sale.

Paul · 19 June 2019 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you Paul for your brilliant 5* review of Nicole and the Countrywide team in Hamilton. It is great to read that all the way throughout the process you found the team were extremely efficient, knowledgeable and professional, making the process as hassle-free as possible. Best wishes, Scott

5/5

Google

Have recently sold our house through Countrywide Hamilton, our home was on the market for just three weeks and was sold and sold for over and above what we expected to achieve. Very professional & friendly service provided. Everyone we dealt with where extremely helpful, right from our initial enquiry with Nicole, valuation with Vincent and arranging all the viewings with Paige. Excellent communication through every phase of the selling process, with prompt feedback following each viewing. The photos were by far superior to ones of other estate agents. They made the whole process of selling our home really easy and incredibly hassle free and also provided advice when it came to us purchasing our new home. Would highly recommend and have done recently to friends and family and would have no hesitation in using your services again.

Ciara · 19 June 2019 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you Ciara for taking the time to leave us with your fantastic 5* review of our dedicated Countrywide team. It is great to read that you received excellent communication throughout the process. Best wishes, Emma.

5/5

Google

Great Service, especially from Chontay! Very friendly & Experienced Staff! Highly recommended.

Sarah · 16 June 2019 · Countrywide Airdrie

5/5

Google

Friendly, efficient and experienced staff who have been excellent in all my dealings with them, would highly recommend!

Aaron · 16 June 2019 · Countrywide Airdrie

5/5

Google

Ronan was a fantastic agent, very communicative, helpful and available. Very happy.

Zoe · 16 June 2019 · Countrywide Airdrie

5/5

Google

Found Tennant’s for our flat when other agencies couldn’t. Great team, really happy with the professional service they offer.

Chloe · 16 June 2019 · Countrywide Airdrie

5/5

Google

Ronan was extremely helpful and responsive during the moving process, and continues to be speedy with our property/landlord queries.

Samuel · 16 June 2019 · Countrywide Airdrie

5/5

Google

Nice company overall. Chontay has given me jobs efficiently and always deals with them professionally between myself and tenants as well as turning the jobs around as quick as possible.

Rezart · 16 June 2019 · Countrywide Airdrie

5/5

Google

We've been in the letting business for years. PG are by far the best management and letting agents we have worked with. Dimple, Chontay, Akash and Ronan really know their markets and are great to work with. A real 5 star+++ outfit.

Michael · 16 June 2019 · Countrywide Airdrie

5/5

Google

A great team! Dimple was always available for me and helped me a lot with the procedures regarding my apartment, Najeeb also. Thank you again! They are very responsive, I really recommend this agency

Victoria · 16 June 2019 · Countrywide Airdrie

4/5

Google

The first thing i would like to mention is that the staff in this agency are polite and accommodating, anytime i have visited. When it comes to sorting out problems they actually try help genuinely and don't pretend to do so. I have to praise one of the agents i have worked with the most her name is Chontay, she is efficient and very pleasant a credit to the company.

Curtis · 16 June 2019 · Countrywide Airdrie

5/5

Google

Rating only, no written review.

Vennila · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you Vennila for the 5* review. Kind regards, Lucy

5/5

Google

Staff were very helpful through every stage of the process. Can't find fault.

Scott · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for your 5* review and recommendation! Kind regards, Scott

5/5

Google

Always available quickly via email, helpful, no issues at all, process entirely smooth

Stuart · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hi Stuart, thanks for leaving your 5 star rating. Great to hear you have had such a good experience with the Countrywide Glasgow team. Kind Regards Tracey

5/5

Google

The staff at Countrywide are unfailingly helpful, pleasant and professional. I would recomment the Candleriggs office to anyone.

John · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hi John, many thanks for your great 5* review and recommendation. Kind regards, Tracey.

1/5

Google

The level of incompetence, ignorance, indifference and lack of professionalism is impressive. Never again (very frustrated and without the energy to fight my cause with them).

Costis · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please do not hesitate to be in touch. Kind regards, Chris

5/5

Google

Sold city centre flat through countrywide, excellent, professional service throughout sale with in depth local knowledge of market, and achieved sale that exceeded expectations.

Jonathan · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you Jonathan for your wonderful 5* review of our Countrywide team. It is great to read that you found our team excellent, professional and with great local knowledge. Kind regards, Scott.

1/5

Google

The worst property I have ever lived in. Also victim of deposit fraud as many among others. Choose another letting agency in Glasgow do not be a fool!

Guy · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hi Guy Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us with the property details to customercare@countrywide.co.uk Kind Regards, Jake

5/5

Google

Posted on behalf of our client..... "I sold my modern property in the New Gorbals area through Countrywide Merchant City and I was delighted with their friendly but professional service ! We got a couple of proposals from estate agents however Paul Manson stood out , he was professional , understanding , down to earth and ‘ got the flat ‘ as well as really knowing the local market place and felt confident dealing with him . Once our property was on the market , Yvonne our contact was fantastic ! Great service , phoned when she said she would phone , kept us updated daily , listened with empathy when I had concerns and overall a friendly , positive person ! I would not hesitate to using the services of Countrywide Merchant City again Best wishes Caroline O’Donnell"

Paul · 15 June 2019 · Countrywide Glasgow (71)

5/5

Google

Cannot fault Countrywide....I have been dealing with them for several years now... renting,buying and selling. Throughout the process I have always found the staff to be very courteous and trying their best for their clients....I would have no problem recommending their service... special thanks to Yvonne for all her hard work.

Liz · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hi Liz Thank you very much for the 5* review and the recommendation! Great to see we've been providing such good service for yourself for the past several years, especially Yvonne! Kind regards, Jake

5/5

Google

I have used Countrywide Candleriggs for several years and have always received prompt, courteous and efficient service from them. I trust them to keep me informed in a timely fashion and ensure the tenants are happy. Highly recommended.

Trevor · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Many thanks Trevor for your glowing 5* review of the service you have received for several years, from our dedicated team at Countrywide Candleriggs. Delighted the team keep you informed and have built a trusting relationship with you. Best wishes, Tracey.

5/5

Google

We recently sold our flat through Countrywide. The sales team were very helpful, efficient and kept us fully informed during every step of the process. The went above and beyond to ensure that the sale went through as quickly and cleanly as possible. I would definately recommend the Candleriggs Sales team to anyone looking to sell property within the Merchant City area.

Calum · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hi Calum, thanks for your great 5* review and recommendation. I'm delighted to read that the sale of your property went so well due to the efforts of the team at Countrywide Candleriggs. Best Wishes, Tracey.

5/5

Google

From a tenant's perspective, nice, friendly staff who were easy to deal with. During my tenancy I had problems with the boiler and also the electricity supplier. Fiona and the team dealt with these issues professionally and effectively. They also seemed to have a good relationship with the owner. I should also mention that the initial deposit terms were much fairer to prospective tenants than the terms some other agents required (there was one I refused to deal with because of this), and that the final check-out was straightforward with no claims on the deposit. PS: Let me temper this review by saying that on no account should you accept Spark Energy as your supplier. Spark consistently got my bills wrong, and each month their debt collectors would be on my case BEFORE the bill had even arrived in the post! On leaving it took weeks before they managed to issue a correct bill. Needless to say their debt collectors Opos (try googling them), were daily threatening me while Spark had yet to finalise the bill correctly. And now, five months later, the harassment has resumed, despite the fact that I have paid the account in full.

A · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hi A K Thank you for taking the time to leave this review. It is great to hear that we have provided such an excellent level of customer service and thank you for the 5 stars as well! Kind regards Chris

5/5

Google

Sold city center flat and I can't complement the professional service enough. From the initial engagement of the valuer where he gave me some great practical advise on what to do on flat to achieve best price and also went out of his way to help get me contacts for repairs I needed in advance of sale, to the support from office staff through the viewing process and the actual sale, not to mention getting excellent price. I have sold a few properties and have had mixed experiences with other companies but seriously had nothing but excellent service from countrywide Candleriggs

Darren · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Dear Mr Halliday, I am glad to read that the team were able to deliver a personal and efficient customer service to you. Congratulation on the sale and thank you for your wonderful feedback. Kind Regards, Sarah

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent