1/5
Trust me, the quality of their service is terrible. Every single time when you are calling them, they are in meetings or lunch break. It's better if you can stay away from them
Trusted Agent profile
★★★★★
1,253 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
11
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
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Countrywide's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 1,231 reviews on Google only. Show every review
1/5
Trust me, the quality of their service is terrible. Every single time when you are calling them, they are in meetings or lunch break. It's better if you can stay away from them
5/5
The staffs are very responsible .Jasmin and Dimple are very responsive as well. They both never fails to answer my queries! I would highly recommended to my friends and colleagues :)
1/5
Just horrible, and I'm stuck with them now. As I landlord I advise you to stay away from this agency, they've not done one thing right since I started to work with them. Very unprofessional, they will lie to you whenever it suits them, and you need to call at least 3 times to remind them to send you documents or do smtg, and like this is not enough, it's been two weeks since the tenants moved into my property and I've not received money yet .. Still waiting and after confrontating them twice, they just told me " ill send a message to the headoffice"... Really now?... And I'll probably have to call everyday to remind them to do so now, cause they usually forget everything you ask after you hang up
Good morning, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
Bad communication. Unfair selection process for applicants.
Good morning, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
Great service from start to finish :)
Thank you for your 5* review. Kind regards, Mike.
5/5
A very professional organization. Would have no hesitation in recommending them.
Hi Margaret, thank you for the positive 5* review and recommendation. Best wishes, Lucy
5/5
Excellent service from the team from first contact and marketing to sale of the property.
Many thanks Robbie for the excellent 5* review. Kind regards, Lucy
5/5
Prompt, friendly and helpful service. Very happy with how my property was presented and delighted with the outcome. No hesitation in recommending.
Thank you for your kind review. I will make sure your delight and recommendation is forwarded to the local team for their knowledge. Kind regards, Scott.
5/5
A lovely team of people who were so helpful, empathetic and reassuring during the house sale process. Very grateful. Everything was done with efficiency and professionalism.
Wonderful to see Robert that you have rated our local Countrywide team worthy of 5*'s! I would like to thank you for your kind words and will make sure our local team are made aware. Best wishes, Scott
5/5
I would like to say thanks to the team at Countrywide Lettings. Jordan and Louise have been amazing throughout the process of letting my home and would highly recommend them to anyone else.
Thank you Les for the amazing 5* review of your experience with our Countrywide Scotland team. Many thanks for the recommendation. Best wishes, Lucy.
5/5
Have rented my new flat with countrywide staff are extremely friendly Jordan was very helpful with any details and information I needed when going about the renting process. I would definetly recommend to anyone looking to buy or rent a property
Thank you Nikki for the excellent 5* review and recommendation. Best wishes, Lucy
5/5
Very professional from start to finish. Great correspondence from all involved throughout the process of selling my flat. Would definitely recommend and would most definitely use again.
Thank you Derek for your glowing 5* review of our Countrywide Scotland team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
1/5
Poor service both in the sale of another property and in the recent attempt to purchase a new house. Avoid. Seems strange that you'd ask me to email full details when your colleagues know very well who I am and were were happy to contact me instead of my lawyer on an almost hourly basis last week.
Stephen, I am sorry to read that the service you received did not meet your expectations. Please email the full details to review@countrywide.co.uk and a full investigation will be carried out. Kindest regards, Mark
5/5
Do not use any other letting agent. If you are looking for the best service and a company that you can really rely on to look after your property then use countrywide lettings. Having used another agent in the past, it’s completely night and day with Countrywide and how they look after my property. Thank you to Kirstin, Vicky and the team at Countrywide for everything they do.
Hello Carol, Thank you so much for such a wonderful review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone at the branch. Kind Regards, Sarah
1/5
I recently viewed a 3-bed property on Forrest St in Hamilton. We were last to view which meant that we couldn't phone the office to express our interest until the morning. When I called, I explained that we were really interested and the woman very rudely informed us that the landlord had picked one of the interested viewers on the evening. I explained that were last and hadn't had a chance to tell them that we wanted it. She said she'd call me back after speaking to the landlord. I never heard a thing. Didn't even have the decency to call!!
Hi Oliva Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
5/5
Fantastic help and advice throughout the process. As first time buyers we were clueless but our ut mortage advisor Becca and the estate agent made everything clear and stress-free! We won't hesitate to contact them in future! Lauren and Ryan
Thank you Lauren for your 5* review and kind comments. All the best, Mike.
5/5
I would like to thank all the lovely, very friendly staff, for providing my dad and myself, in selling our family home. What was a very stressful time , well, all you lovely staff , made it stress free. And for all if this , I would like to say a big THANKS again. I would not hesitate in recommending Countrywide ! From Anne Parker
Hi Anne, thank you for your kind review and 5* rating. Receiving such a wonderful recommendation is very much appreciated. Kindest regards, Mark
5/5
I had a great experience selling my flat through Countrywide Hamilton, with an offer accepted within two weeks of listing. They also really helped when it came to facilitating viewings when I couldn't show potential buyers round the property, which meant that around 14 viewings in two weeks could take place.
Wonderful to read that you had such a great experience Greg and I will make sure your kind words are forwarded to the Hamilton team. Kind regards,
5/5
Countrywide Hamilton were excellent to deal with when selling my current home. Communication was excellent from them. Paige and Nicole were extremely nice and always kept me up to date. Thank you!
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
5/5
I can not recommend countrywide enough, our house was on the market for 4 days and was then sold. The girls in the office do everything in there power to help you and to make sure you are happy with what’s going on. And Gavin who came out to visit us could not have been any nicer and made such a horrible time seem so easy. Between both Gavin and the girls our experience of selling our property has been brilliant when everyone says it’s a nightmare, I can not thank the team enough for everything they have done for us. If we ever are looking to sell a property again we will be back.
Thank you Kayleigh for your great 5* review and fantastic recommendation! It is wonderful to read that you had such a great experience while selling through Countrywide, Hamilton that the team make the process as smooth as possible. I will make sure your kind words are forwarded to the whole team. Kind regards, Scott
5/5
Countrywide have provided nothing but exceptional service for us. Nicole and her team have been amazing throughout the whole process, so easy to deal with, professional and very helpful, not only that sold our flat within one day of it being on the market! Would not recommend any other estate agent to anyone And would go no where else in the future! Thanks again truely amazing service!!
Thank you Gill for recognising the hard work carried out by the Countrywide team in Hamilton with your 5* review! It is great to see that you found the team professional, helpful and most importantly, amazingly easy to deal with. Thank you for your wonderful recommendation and I do hope our dedicated team are able to help you again in the future. Best wishes, Scott.
5/5
Country wide exceeded all my highest expectations. All staff I encountered where great but I must highlight Nicole in particular. Nicole delt with both the selling of my old property and buying of my new. A true attribute too your company! I felt valued from the first point of greet right until the last second of goodbye! I can confidently recommend country wide Hamilton to any future buyers and/or sellers
Thank you for your fantastic 5* review of your experience with our dedicated team and for the recommendation. Best wishes, Lucy.
5/5
Thoroughly recommend Countrywide Hamilton. Proactively helped my property search before I was their client. Helpful, friendly, professional team that were so positive and encouraging throughout the selling process. Thanks so much Nicole, Patricia and Paige.
Hi Alison, thank you for your 5* review. It's good to know that Nicole and the team provided you with excellent service. All the best, Mike.
5/5
Having recently used the services of Countrywide Hamilton I would not hesitate to recommend them to anyone looking to sell their property. Very friendly, professional service from all staff. Great photos. Kept informed throughout. House sold in 10 days !
Hi Sharon, Congratulations on the quick sale of your property. I am pleased to learn that the team at the branch were able to provide their proven 5 star service to you. Best wishes, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.