Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,253 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.5 / 5

11

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

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Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.

ESTAS awards by year, 2022 to 2017
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 1,231 reviews on Google only. Show every review

5/5

Google

Shona and the team at Countrywide Burnside have been outstanding in helping me sell my property. They have been there with advice and guidance every step of the way, always professional and friendly and amazing at keeping in touch. I highly recommend them!

Clare · 14 June 2020 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Many thanks for the recommendation. Best wishes, Scott

5/5

Google

Recently used Shona and her team at Burnside to sell our house. The service was friendly and professional. We were kept informed of all aspects of the sale. I was really stressed at the thought of the whole process but it was really streamlined and no hassle at all. Would definitely recommend.

Christine · 14 June 2020 · Countrywide Lanarkshire (230 Stonelaw Road)

5/5

Google

I have used various agents in the past but this has been my most positive experience. From my initial consultation with Audrey who set the sale up, pitching the house perfectly, to the team in the office and their expert negotiation and selling skills. The Burnside team are a first class example of great customer service, with excellent communication skills and the highest standard of professionalism. I am delighted to have chose them to market our house.

Karen · 14 June 2020 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott

4/5

Google

We bought our new home from Countrywide Burnside and the process was great, the estate agents were very proactive at keeping us in the loop during and after the sale when the previous owners had to get back in contact with us. We used Maria to arrange our mortgage and she was great too. Very knowledgeable and spent a long time explaining everything to us. We encountered some issues with our mortgage (unrelated to Maria or her advice) and she helped sort it out for us, and we ended up with a great deal. I did feel the the Aviva insurance and income protection was a bit of a hard sell, particularly given how traumatic the process became for us due to the unforeseen issues with our application. Regardless I would recommend both Countrywide and Maria.

Kirsty · 14 June 2020 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott

5/5

Google

Would recommend. Especially Freya was very helpful.

Peter · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

5/5

Google

Laura has been extremely helpful and professional throughout letting process. Would recommend.

David · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy.

5/5

Google

Outstanding experience, Joannes professional yet personal approach was second to none. Could not recommend enough.

Nikki · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy

5/5

Google

A really responsible and fantastic agency. Luara was so helpful and she answered all my questions with patience each time.

Michael · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy

5/5

Google

Great service from the West End branch. Mairi in particular helping us to get a new heating system which is very much needed for the winter!

Grant · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Amy.

5/5

Google

I have just rented my property with Mhairi Fraser. Outstanding service from start to Finnish. I Highly recommend.

Bryan · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for the amazing 5* review and recommendation. kind regards, Lucy

5/5

Google

So far, everything has been fantastic. Just waiting on the team to see if anything can be done about some pre-existing issues in the new flat, and we’ll be sorted. Phenomenal service - I do hope it continues.

Rylan · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott

5/5

Google

With due respect to the 1* ratings below, some of these were probably written in a bygone age. I've been most satisfied with the services provided by Gareth, Joanne and team ever since I sought them out in 2016. They are quick to communicate, professional and helpful at all moments: priceless for someone like me who doesn't reside locally. 5 stars.

Nadim · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Hello Nadim, Thank you for taking the time to leave this fantastic 5 star feedback! It is wonderful to read that you have been most satisfied with the customer experience you have received from Countrywide North in Glasgow West End! Many thanks, Maryjane.

5/5

Google

A first class friendly service. From the initial meeting with Gavin to my dealings with Bobby and his team the whole process and communication has been faultless. Regular updates were very helpful (both phone calls and detailed emails of viewings). I would certainly recommend Countrywide West End. Kenneth I MacKenzie

Kenneth · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.

5/5

Google

Countrywide have managed my properties for several years. There were issues coordinating all the departments at first. Mhairi Fraser stepped in and volunteered to coordinated all aspects of my property management. Since then everything has been dealt with professionally and efficiently. No problem has been too great for Mhairi - and we have been faced with many difficult issues! The service I have received from Mhairi is second to none - carried out in a personal, pleasant and courteous manner.

Martina · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.

5/5

Google

Sold our flat in less than 2 weeks. Bobby, Kirsten and Megan kept me updated daily on viewings and provided me with feedback. Kept me reassured at all times. They really took the hassle away. Exceptional service. Their mortgage broker Alan was amazing too. Explained everything, talked us through our options and kept us reassured at all times. Absolutely brilliant set up. And our flat sold for way more than the home report!! If I could leave 10 stars I would!

Helen · 14 June 2020 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott

5/5

Google

Excellent service!!! 100% recomended

Carlos · 12 June 2020 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Thank you for the great 5* review and recommendation. Best wishes, Lucy

5/5

Google

Very helpful and professional, made the process of selling our property very simple and easy. I would recommend them to anyone looking for a property or selling their property. A great team, thank you.

Maureen · 12 June 2020 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thanks for the recommendation. Best wishes, Lucy.

5/5

Google

I considered online agents to sell but am now so glad I trusted this team. It did cost a little more on paper, but the time, worry and extra mile Maria and Andrew have gone to make what is a very stressful process feel worry-free has proven to be worth every penny. They keep in touch regularly, are so trustworthy to take viewings of what is a complicated big old house, when you've a sensitive family situation and also then when when the house was vacant. I never had to worry and could trust them to know every detail of the house and it's beautiful history. Maria and Andre worked very hard to secure our new purchase too (not forgetting Lesley), I can't praise and thank them enough. Moving house is the most stressful thing you can do and the team here are exactly what you pray you'll have to support you through it. Some things just aren't worth doing online. Countrywide Kirkintilloch get 10/10 from me and my family!

P88tag · 12 June 2020 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott

5/5

Google

Very good experience sold my house in a week.

Kirsty · 12 June 2020 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for your glowing 5* review of our local team. Best wishes, Scott

5/5

Google

Nothing but praise for the advise and service we received from Countrywide Dennistoun. Everyone we had dealings with was welcoming and friendly. Communication was clear and easy. Emma helped us secure mortgage funds and was the ultimate professional throughout the process.

Karen · 12 June 2020 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Many thanks for taking the time to leave our dedicated team this fantastic 5* review. Best wishes, Scott

5/5

Google

Akash thanks for your help and support. Great management services!

BenN · 16 April 2020 · Countrywide Airdrie

5/5

Google

Great service from PG Islington. Jasmin was very helpful and responded swiftly to all my queries, highly recommended.

Dorian · 16 April 2020 · Countrywide Airdrie

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

Reviews may appear on more than one platform.

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