Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,251 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,231 reviews on Google only. Show every review

5/5

Google

I would highly recommend this company to anyone selling a property they were so professional. Their agent Gavin Dillon was extremely helpful in advising me how to make the property look it's best for the photographs and video. The girls in the office were great at keeping me up to date with all the interest in the property and all the legal paper work. The property sold within two weeks start to finish. Thanks again.

Isabella · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Highly professional. Was in contact with Julie and Kirstin who facilitated our purchase. Constant updates about the progress of the purchase. Very happy with the experience as a first time buyer. Had been looking to purchase a home for about a year and had some rather unsavoury treatment by a couple of other agencies which left me reluctant to look into purchasing. Countrywide as whole was supportive, communicative and straight forward, ready to answer any questions I might have about the property.PositiveResponsiveness, Professionalism

DaaLing · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

After engaging with another Estate Agents in the West End of Glasgow and being incredibly disappointed, I was thoroughly impressed with the service from Countrywide. My property went on the market in November 2020 and was sold by January 2021. As the sale occurred during the global pandemic, it was key that Countrywide support me on visits, as I was unable to visit the property. Julie, Gavin, Kirstin and the team were fabulous at continuous support and keeping me in the loop on everything. I would highly recommend Countrywide!

Alexander · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We were selling our property and had several estate agents out in a short period of time. Gavin from countrywide was the last one of the day and we were going to make a quick phone call to cancel. Simply could not be happier that we didn't make that call. Gavin was honest, professional and particularly pleasant to deal with. He gave us an idea of what to expect and in what kind of time frame the current market was moving. We were then passed to Kirstin, Megan and Julie in the office who kept us constantly up to date and in the loop with viewings and interest and feedback. We couldn't recommend the team at Countrywide highly enough as it was simply a case of handing over a set of keys and the property was taken off our hands and sold quicker than what we had anticipated. Stress and hassle free and a pleasure to deal with, thank you guys.PositiveResponsiveness, Quality, Professionalism, Value

Craig · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations

4/5

Google

They do a great service for me as a landlady, very helpful, responsive and professional. I recently worked with Louise, who quickly sourced and referenced my new tenant and was available quickly and politely for lots of queries along the way. Overall, they are a great support and service. Repairs can take a wee bit longer than I would like, but this isn’t always within their control.PositiveResponsiveness, Professionalism

Jane · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your great review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service from start to finish. Completely on the ball and kept me updated every step of the way.

Marc · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

The nicest thing is the agents don't even have the curtecy to reply to an email when a house is about to sell, I'm fact they just wait till you call them to chase up about a house you're interested only for them to tell you it has already sold, to make matters worse, they're pushy in getting you to use their solicitors and mortgage advisors and some are downright arrogant when it comes to first time buyers, needless to say, estate agents are themselves an industry middle man that really shouldn't exist any more, need more only listing agents to take over, wish more sellers would just use purple bricks, so far the only estate agent /house advertiser that haven't been a downright nightmare to deal with. Much more to the point and generally plesent viewing agents with a system that gives everyone involved equal opportunity.NegativeProfessionalism

Liam · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

I can’t thank the staff enough, my house was sold in 7 days and I was contacted on a regular basis. All the staff were extremely helpful and I would recommend Countrywide to anyone selling their property. Special thanks to Maria, Andrew and Michelle. Thanks againPositiveProfessionalism

Michelle · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Google

Just sold my house today with ease! A perfect experience from start to finish. Coming highly recommended by family members too. All their colleagues were a delight to talk to and very informative, I knew I was in good hands and was very confident about the sale. A very swift process with a great outcome. Thankyou Countrywide!

Alison · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

I can’t recommend Countrywide Kirkintilloch enough, brilliant service from start to finish when selling my flat. From the minute Andrew came out to speak to myself he was very professional and made me feel at ease, giving me lots of advice and answering all my questions. Lesley has been amazing and was in constant contact with myself, nothing was too much for her. Thanks to everyone at Countrywide for making a stressful time a lot less stressful.PositiveResponsiveness, Quality, Professionalism

Gary · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We have sold various properties with Countrywide Kirkintilloch and wouldn’t go anywhere else. Andrew is always right on the money when it comes to his valuations of the property. He is honest and upfront in a professional constructive way. Maria in the office is as efficient as she is polite. A nicer lady you could not meet. Michelle is great also and as a team they work so well. They take all the stress out of selling. We feel we were kept in the loop from the very first point of contact until we dropped our keys at their office. Congratulations guys on providing a first class service.PositiveResponsiveness, Quality, Professionalism, Value

Philip · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Countrywide have been brilliant from start to finish! Paul came out and valued our house and kicked off our sale. Lesley then took over the day to day management of the sale and was absolutely brilliant in Keeping us up to date and chasing the other estate agents for updates! Would recommend them highly

Bryce · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Thank you for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I used Countrywide for my property sale and the friendly Dennistoun team made the process go very smoothly. When my solicitor was being unresponsive they also stepped in to help and got immediate results. Thank you!PositiveResponsiveness, Professionalism

Alex · 12 June 2021 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations

5/5

Google

I used Countrywide, Dennistoun for a recent property sale. Excellent service from start to finish and that aspect of the process ran very smoothly. Cara and Paula were both excellent - superb communicators, clear, friendly and pleasant to deal with.PositiveResponsiveness, Quality, Professionalism

Andy · 12 June 2021 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations

5/5

Google

Cara, Paula and the team have been wonderful throughout my sale. Good communication, excellent attention to detail and will bend over backwards to do their best for you. Would definitely recommend and would want to use Countrywide again for any future sales.PositiveResponsiveness, Quality, Professionalism

Bex · 12 June 2021 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations

5/5

Google

From the moment Stuart visited Mum's house to start the whole process, I felt very reassured how smooth and stress-free it was going to be. At the branch Cara was so professional and kept me well informed with regular phone calls. She was so polite, pleasant and very sensitive to our circumstances. I would definitely recommend Countrywide!!PositiveResponsiveness, Quality, Professionalism, Value

Margaret · 12 June 2021 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

1/5

Google

Rating only, no written review.

Stephano · 16 April 2021 · Countrywide Airdrie

5/5

Google

Rating only, no written review.

Aman · 16 April 2021 · Countrywide Airdrie

5/5

Google

Rating only, no written review.

Myles · 16 April 2021 · Countrywide Airdrie

5/5

Google

Nicole and her team at Countrywide Hamilton have been absolutely fantastic! I knew that she is the best in the business but can't recommend her enough. She made the full process stress free and the property was on the market really quick. We had a bit of bad luck with our first offer but Nicole took control of the full situation and had the flat back on the market and sold again within 2 weeks! Fantastic company and this shows they are the best 👍PositiveProfessionalism

Collette · 12 December 2020 · Countrywide Hamilton

Agent replied · 11 December 2024

Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations

5/5

Google

Very happy with the service, the team are always happy to answer any questions and made the selling process easy and stress free.PositiveResponsiveness, Quality, Professionalism

Emma · 27 August 2020 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations

5/5

Google

Rating only, no written review.

Connor · 18 June 2020 · Countrywide Hamilton

5/5

Google

Rating only, no written review.

Michelle · 18 June 2020 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for the great rating. Kind regards, Donna.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

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Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

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