Trusted Agent profile
★★★★★
1,251 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
9
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Showing 1,231 reviews on Google only. Show every review
5/5
GoogleI recommend countrywide for letting/ and especially Freya. Between quality and professionalism, Freya has been really helpful since I started my tenancy. Really good communication too!PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleI can't speak highly enough about the service I received from the byres road branch in the recent sale of my flat. From my very first interaction with Paul who came out to value the property and was one of the nicest and most reassuringly positive people you'd ever meet, through to all the staff in the branch and especially Megan, who basically led me by the hand through the whole experience, keeping me informed of every single aspect of the process along the way. I'd definitely use countrywide again and can't recommend them highly enough.PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmi was particularly helpful!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat experience and very helpful and smooth process would definitely recommendPositiveProfessionalism
Thanks for this fab 5* review Scotty :) - Graham, Customer Relations
5/5
GoogleLucy Ford excellent costume service, very efficient.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat staff, agency and communications definitely recommended.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently sold my flat with them. No issues. Confident they would sell, arranged everything and achieved what they said.
Thanks Scott for the lovely 5* review! Best wishes, Graham - Customer Relations
5/5
GoogleI had a very good experience with Countrywide for my house hunt as a tenant. I would highly recommend them for any housing needs
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleI had a great experience working with Lauren, Rachel, and the team. Everything was seamless from start to finish. I’d definitely recommend them!PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCity centre branch (Lauren) very helpful in ensuring sale went through smoothly. Also made sure questions and queries regarding the property were answered promptly once we had moved in.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad the pleasure of Freya handling my move and could mot fault her on anything, extremely professional and efficient in every way and made the entire process seamless… thank you FreyaPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst Class Service,from the Letting Team,very professional,with a "can do attitude"Claire was great with feedback and updates on property,would highly recommend Merchant City Letting Team, I wouldn't use any other Letting Agent.
Hi Janice, Thank you for taking the time to leave this lovely 5* review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide. Many thanks again. Regan.
5/5
GoogleI have been dealing with countrywide for a while I wouldn't go to any other company Fiona the Branch Manager and her team are on hand everytime I have a question its resolved within the hour....if your looking to buy or renting for investment purposes look no further..give them a call Today. I couldn't fault them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently sold my property with Countrywide. Lauren was outstanding and cannot fault her. Process was relatively effortless and communication in the end was good.PositiveResponsiveness, Professionalism
Thank you Gordon for your amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleWas a nightmare when you needed a repair. Was left nearly a month with no boiler working when I moved in was freezing in February. The communication between landlords and them is terrible. I had to wash my dishes boiling a kettle the whole time and was made to buy my own plug in heaters. Was a nice area I lived in so stayed longer than I should have. But left my first rental from them and quite clearly there procedures and customer services needs to improve. Cus I’ll never rent another property again with country wide. Please dodge the bullet or get a professional to do a viewing with you before taking a property. Felt taken advantage of.NegativeProfessionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleOur contact at Countrywide was Lauren Hyndman. She was the agent we were assigned to in our buying a flat in Glasgow. In every respect she was a pleasure to deal with: professional, responsive and helpful. We were kept informed of progress and all parts of the process were handled competently and smoothly. Well done, Lauren, you made our experience a happy one.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI am a new landlord with Countrywide City Living, having worked with previous letting agent I have to take the teams work ethic, communication, efficiency and transparency is second to none. Special thanks to Lucy and Ashton who provided continuous updates on the search and placement of my new tenant. Process was seamless start to finish.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
ESTAS awards by year, 2017 to 20222022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.
