Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,251 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,231 reviews on Google only. Show every review

5/5

Google

Countrywide's Dennistoun branch couldn't have been more helpful with the sale of my flat. I was anxious and had no idea what to expect as it was my first time selling but Stuart put me to ease straight away and explained exactly how the process worked and what Countrywide could do for me. Stuart kept me notified at each stage of the process prior to my flat going on the market and once it was listed Paula and Bobby were in contact to arrange viewings and I was very lucky to receive and accept an offer within 3 days. Everyone I dealt with was so friendly and helpful. Would recommend Countrywide to friends and family .

Fiona · 11 October 2022 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 9 June 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Sold my flat through the team at Countrywide North and was very happy with the service offered by Stuart, Paula, Max and Bobby. They were always on top of the game keeping me informed of developments and viewings. Stuart was very honest in telling me to get rid of the clutter in the flat before selling and it worked! Also they have great photographers who take proper photos for the advert which I'm sure helped attract more viewings. Overall great team and would recommend if you're looking to sell.

Kenny · 11 October 2022 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 9 June 2024

Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Fantastic service throughout the entire process from start to finish and I would strongly recommend this branch to anyone else who is looking to purchase a property in the area.

Callum · 11 October 2022 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Had a very good experience, All the staff working there are extremely helpful, and available. Glad that my house sold very quickly is no need to have lots of viewers through. Thanks to all

Kevin · 11 October 2022 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I have used the company for many years as a professional landlord. In this time I have found the company to be pro active and very focused in their advise and day to day application. I particularly like to deal with Mhairi and Joanne who keep me advised of current legislation, implementing this advice in a timely manner. Would recommend to anyone considering using a letting agency.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 27 August 2022 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from Mhairi and Freya and the rest of the team at Countrywide. Easily contactable and professional from start to finish and had tenants in the flat within 2 weeks. I was really pleased and impressed with their slickness. Thank you team!PositiveProfessionalism

Zoe · 27 August 2022 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Our experience with Countrywide has been absolutely amazing we where so nervous and stressed trying to buy and sell shona and her amazing team took all of our stress off of us and made the experience enjoyable Stevie provided us with an amazing service getting us the best deal possible and Audrey was so nice and friendly making our valuation process so easy I can recommend Countrywide burnside highly enough Thanks for everything JoshPositiveResponsiveness, Quality, Professionalism, Value

Josh · 27 August 2022 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

We let a property through Countrywide Hamilton. The service we received was excellent. Everyone we had contact with was very helpful and they were able to find us tenants quickly. We dealt mostly with Kirsten who was professional, knowledgeable and friendly. I'm more than happy to recommend this agency.PositiveResponsiveness, Professionalism

Stuart · 27 August 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

1/5

Google

Their services and willing to help has changed completely. So glad I am changing letting agents. Would not reccomend them anymore. Absolute and Extreme Disappointment. They do not wish to answer me when I keep emailing them about my funds. They are not willing to release my funds and not willing to give me any updates or reasoning. Extremely frustrated and so glad i am no longer using them.PositiveResponsiveness, Quality, Professionalism

Dino · 25 August 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Just want to take a moment to give a special shout out to Lauren & Rachel at the merchant city branch. Both were fantastic throughout the last few weeks as we sold our property. Rachel did a great job talking us through the process for the first time and Lauren has just been fantastic since the property was advertised keeping us posted on viewings & then the subsequent sales process. Really on the ball with their comms & have taken a huge amount of stress out of the process. Thank you both so much for all your efforts.PositiveResponsiveness, Quality, Professionalism, Value

Steven · 25 August 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

My friend and I are renting our first flat together through countrywide, our contact Ami Mailley was amazing. She was very responsive with emails answering any queries we had and was very knowledgeable, and genuinely just a lovely person. She went up and beyond throughout the process of us getting the flat, and we could not have asked for anymore. We are in love with our flat and it is all thanks to Ami’s help!PositiveResponsiveness

Ailsa · 25 August 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thanks for the excellent 5* review and kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent agency. I’ve used them in my capacity as a landlord several times over the years to help locate tenants, manage the tenancy agreements and administrative side of the process, to more recently having them support with the sale of my property in Glasgow city centre. Everyone I’ve spoken to from within the Glasgow office are extremely helpful and friendly. I never need to chase for an update as the team proactive and are excellent at keeping in contact and providing regular updates. I would recommend this agency to anyone - whether they are a landlord or are looking to buy or sell a property.PositiveProfessionalism

Emma · 25 August 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Many thanks for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Massive thanks to Vikki, Kirsten & Nicole (& others) for looking after me and making the process of being a landlord and then selling my property so easy.PositiveResponsiveness, Quality, Professionalism

Connor · 18 June 2022 · Countrywide Hamilton

5/5

Google

Absolutely fantastic service from Vikki, Nicole and Patricia. Kept us in the loop the whole way. Communication was excellent and knowledge and experience outstanding. I highly recommend.

Hazel · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Kirsten was brilliant from start to finish and reassured me during the process of renting a new home. She was compassionate and professional. Thanks again for all your help! x Emma

Emma · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

We can’t thank Louise, Scott and Kirsten enough for their help getting our first rental property. The process has been fast and efficient, and we have been kept well informed. Louise was amazing at our viewing and has answered all of our queries instantly. Would highly recommendPositiveResponsiveness, Professionalism

Danielle · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Many thanks for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Recently moved into our first private rental in Scotland, and Louise and Scott have been very helpful in answering all of our questions. The staff have been very friendly and generally made us feel supported and welcome moving into our new home.

David · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We have sold property with countrywide twice now and both times the teams have been fantastic. Going over and above to help us out with the sales and making us feel like a valued customer. Would 100% recommend.

Kayleigh · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Staff at Countrywide dealt with all enquiries swiftly and maintained excellent customer service throughout. Nicole and her team were full of excellent advice and took the time to really listen to our needs and make these the utmost priority. We were really thankful to have Countrywide supporting us through this process.PositiveResponsiveness, Quality, Professionalism, Value

Louise · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for your superb 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Countrywide Hamilton were a joy to work with and I'm so glad we decided to have them as our estate agent. All of the staff within the branch were so helpful and kept us up to speed every step of our sale and made the whole thing so much less stressful than it could have been. I would definitely recommend Countrywide Hamilton for anyone looking to sell their property.

Gary · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Vicky, Nicole and the whole team at Countrywide went above and beyond to sell our house quickly with a satisfying result. From our first meeting, they had a plan for success, and followed through with it. We could not be happier with their service, and would highly recommend them to anyone looking to sell.

Traci · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

The team at Countrywide Hamilton were excellent from first contact through to selling and beyond. I've used them twice now and had great experiences both times. Prices were reasonable and marketing and turnaround times were superb. Communication was great throughout and special mention to Vikki who went the extra mile to sort things out quickly.

Gavin · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for taking the time to leave us your excellent 5* review and your kind word. Best wishes, Lucy, Customer Relations.

5/5

Google

I bought a house through Countrywide Hamilton & they have by far been the best I’ve dealt with. I was kept UTD, not waiting days for an update, really accommodating when communicating between seller & buyer. 2 working day’s for the whole process ( viewed on bank holiday Friday, started talks on the Saturday & by Monday morning our offer was accepted & being processed ) It was Laura that I was in contact with mostly, lovely, very polite & built great rapport with me. Branch Manager Nicole was just as accommodating too, even giving us a follow up call to let us know everything was all done & the Sold signs had been ordered for our next home! Would recommend & would use next time we sell.

MrMarcusM · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent team of professional and helpful people. Very responsive to our requests

David · 16 June 2022 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 15 June 2024

Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

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Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

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