Trusted Agent profile
★★★★★
1,251 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
9
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Showing 1,231 reviews on Google only. Show every review
5/5
GoogleShona and the team couldn't have been more helpful from start to finish regarding sale of my property. Marketing very professional and I was kept well informed throughout the process. Would highly recommend them as an agent.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI’m really happy with the service from Shona and the team. My partner and I viewed a lot of properties in the Cambuslang area via Countrywide Burnside and they offered us great customer service with regular contact and helped us find our dream home which we move into in March.
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLucy, Stuart and Paula are a great help throughout. Highly recommend
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
4/5
GoogleI recently dealt with the Burnside branch when viewing and subsequently offering to buy, a property. Shona and the team were professional and responded promptly to any questions or requests which I had subsequently. …
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently just used Countrywide for the sale of our property. I couldn't fault them in any way. They went above and beyond helping us even after the sale was complete. We were updated on a regular basis throughout the whole process and …
Thank you for your amazing 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleCountrywide North Burnside were everything and more than you could ask for from an estate agent. Prompt, courteous, professional and supportive throughout the entire sale process they were always at the end of the phone to help with sound …
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat job, thank you !
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery kind and professional service provided from Paul, Avril and Denise . Very nice experience!!!
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
Googlethis is the second time we have dealt with avril ,denise and paul, [buying and selling ] and we would give them ten stars if we could ,first class from start to finish,highly recommended,joseph and anne mckenna
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery impressed with the service from Avril, Paul and the team, I was given regular updates and advice, nothing was too much trouble. They made the whole process so easy and also put me in touch with their highly recommended solicitor. Well done all concerned.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMany thanks to the whole team Paul Denise and Avril with the selling of my flat. Paul was excellent explaining everything from the initial valuation answered all my questions. Avril and Denise were very professional and friendly and always kept me updated of developments during the process. Great team all round thank you for all your help!!!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleMany thanks to Paul, Avril and Georgia for helping us with buying our first home! The whole team was approachable, friendly and understanding! Everyone was professional, and service was absolutely amazing every time! We couldn't have asked for a better welcome to the Baillieston community!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional and great communication!
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used the Countrywide team based on Alexandra Parade to market and sell our flat; a painless, efficient and effective process carried out by professionals who "know their stuff" and deliver.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
3/5
GoogleA house that my partner and I were really interested in buying went on the market last Tuesday. It is however, going to a closing date 10 days after putting it on the market which is disappointing and does not appear to give the buyers enough opportunities to view a property. Maybe something to review in future.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleMy wife and I sold our property through the Denniston brand of Countrywide. The staff couldn’t of been more helpful and informative throughout the process. In continual contact via phone, email and text to keep us both updated on proceedings. From booking viewings to arranging for key collections, they made the whole process stress and hassle-free. Couldn’t recommend the team enough.
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleJust sold my Mum's house with the help of Stuart Clelland, Countrywide Dennistoun. Cannot sing Stuart's praises highly enough. He was understanding and incredibly helpful and knowledgeable at every turn. There simply isn't a problem that Stuart doesn't know how to solve! He always goes above and beyond. Would not hesitate to use Stuart and Countrywide again. Thank you again for all your help.
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from the entire team at Countrywide Dennistoun who managed to sell my property in two days in the middle of December! Can’t fault all the support we got in our first time selling a property. Massive thanks to Stuart for all the advice and answering of my random questions. To Max, Paula and Georgia thanks for the awesome support and communications throughout.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy wife, Fiona and I were delighted with the help we received from the Countrywide Team in Dennistoun in marketing and selling her late mother's property. We would like to thank Stuart, Paula and the rest of the team for the kind, professional way they carried out their business. Thanks to their marketing the house was sold remarkably quickly.
Many thanks for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI Would like to thank the countrywide team for selling my house (with profit) within a matter of days ! Absolutely fantastic job throughout. I gave Stuart the job to sell my property after hearing 3 other competitors but his case presented was far superior ! Paula and Max where in regular contact and did a great job Highly recommend Thanks again
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
ESTAS awards by year, 2017 to 20222022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.
