4/5
Rating only, no written review.
Trusted Agent profile
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1,251 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
9
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Showing 1,231 reviews on Google only. Show every review
4/5
Rating only, no written review.
5/5
Very efficient management of rental properties
5/5
Agent Jasmin helped dealing with our landlord in a really effective and efficient way.
5/5
Agent Jasmin Roth really helped us get the deals we want in a timely manner. Would definitely recommend her!
5/5
I can honestly say this is the best experience I've encountered with an estate agent and that's due to one man: the joyous force of nature that is Arnaldo. Our search for a house was somewhat difficult and protracted, with a couple of unforeseeable events causing things to fall through. Rather painfully so. The one constant reassuring presence throughout this was Arnaldo who understood immediately what we were looking for and went above and beyond to make things happen for us. He would make sure he got us in first to anything he figured we'd like and delivered any required admin straight away. He had the perfect combination of empathy, efficiency and hustle you need in an estate agent. And he's a top guy to boot with a first rate emoji/gif game, ha! When we make our next move, he's the guy we'll be going to see,
2/5
They cancelled a viewing when I was already at the property and was only notified 5 minutes before I was meant to meet the agent (after travelling one hour to view).They would not even bother rescheduling a viewing because someone else had put down an offer on the property that was not even accepted by the landlord. This agency is extremely unprofessional and would warn against anyone trusting this company.
5/5
Nina has been amazing with helping us secure our new home in London. She has gone above and beyond to guide us through the lettings process smoothly (despite some dips in the road!) She is quick and clear with her communication, always taking time to talk us through any questions on the phone or meet us in person at the property. We were in safe hands with Nina and are incredibly grateful for her help.
5/5
Myself and my friend have just moved into our flat and are so grateful for Lyra at the agency, she made the transition really smooth. She's always super attentive and super in the ball! Such a super star π β¦
5/5
Our experience renting as newly arrived to the UK was nice all thanks to Lyra and the PG Estate team. They are really responsive and helpful on every aspect of the renting process. Thanks Lyra for all the help!
5/5
Great service
1/5
Playing with holding deposit for few weeks then pulled out last sec, avoid these scammers
5/5
Great dealing with Nina, nothing too much trouble!
5/5
Excellent client service, especially from Jasmin Roth who was pivotal in our contract renewal
5/5
Arnaldo dealt with my flat hunt and he was very friendly and extremely helpful. It felt he was actually interested in helping to find me a place. Communication was quick and professional. Thank you! :)
5/5
Fast, friendly service and great communication.
Thank you for taking the time to leave us this great 5* review . Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
They are very professional from the beginning till the end. They are also very helpful and communicate well.
Thank you so much for your kind words! - Best Wishes, Scott @ Customer Relations
5/5
Shona and her team have been excellent in the process of selling my house and would recommend any one to try them 1st brilliant
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
My last experience with Countrywide Burnside was buying & selling with them. They were brilliant! Certainly the best in Burnside!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Had some help from the team securing my first property! They were fantastic help and so positive when I was previously outbid. Five stars from me and my husband !
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Really quick and efficient, kept us up to date throughout the full process of selling my flat. The girls in the office were so friendly and helpful.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
2022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.