Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

1,251 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,231 reviews on Google only. Show every review

1/5

Google

Poor experience with this letting agent, had a video viewing and moved into a property cleaned to a poor standard with a broken oven, moldy washing machine and utility room, cracked bathroom sink and penetrating damp between the bathroom and wardrobe due to a significant leak in the shower/bath tub. Check out inventory stated the property was cleaned to a good standard yet they deducted £55 for "cleaning" and "damage to property" when responding to the deposit repayment request with no further communication from Countrywide. Landlord/agent clearly trying to make a couple extra ££ on the back of someone who had to leave the UK last minute due to a family emergency. Given my current circumstances I didn't have the time or energy to respond to these petty and frivolous claims. Cannot recommend this agency on this basis.

Justin Β· 25 August 2023 Β· Countrywide Glasgow (71)

Agent replied Β· 24 August 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Vladimir Β· 22 August 2023 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

A very quick turnover following the tenant vacting and a new tenant signing up. Ami at Countrywide kept me informed of progress on a timely basis, she ensured all was in place with no surprises. Couldn't fault the service

Brian Β· 18 August 2023 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

4/5

Google

Rating only, no written review.

Ines Β· 18 August 2023 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us a review. Best wishes, Lucy, Customer Relations.

1/5

Google

Wouldn't recommend, won't allow viewings of properties unless you tell them your financial history, mortgage abilities, who your mortgage is with etc, wondering when she was going to ask for my shoe sign and zodiac sign - no other estate agent does this so if you are looking to sell your property, do not use them

Sam Β· 18 August 2023 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 13 June 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Overall very happy with the service I received from countrywide west end during the sale of my property. Many thanks to Freya for her professional and friendly attitude through out.

Keith Β· 18 August 2023 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Countrywide West End provided an excellent service throughout the selling process. Julie and Freya and the staff were helpful and supportive at all times and communicated with us every step of the way

Karen Β· 18 August 2023 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 13 June 2024

Thanks for your great 5* review! - Best wishes, Scott @ Customer Care

5/5

Google

Jamie and his team were excellent. I was just amazed by their dedication, commitment and help throughout my entire rental process. Jamie is just professional! very swift to respond to every query and super helpful. Countrywide made my rental experience less tiring. Had a wonderful experience with them and will highly recommend.

Pamela Β· 18 August 2023 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I don't remember being here, so it must've been good. πŸ˜‰ …

Gordy Β· 23 July 2023 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Many thanks for the great 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Great staff and have been helpful through the whole process, taking a lot of pressure off. Laura, Patricia, Nicole and Nina have been great and I would highly recommend.

Anne Β· 23 July 2023 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

First time seller - first class service from day one of home visit from Nina to our house being sold in 9 days , kept in touch constantly with us and happy to help with all my questions 😊. Would highly recommend and will definitely use in the future . Thank-you for all your help . …

Claire Β· 23 July 2023 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

Nobody answers the phone. You leave a message, nothing. I wonder what they do all day? It's an utter disgrace.

Daniel Β· 19 July 2023 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I recently viewed a few properties with Countrywide Lettings and ended up applying for all of them as they were amazing, and finally got one property from among those. The Letting agent Suraen who showed me the properties was an extremely kind gentleman, who helped me with all my questions, even when I called him out of hours. Finally, Chrissie helped me move into the property and was kind to answer all mu queries as well. Overall, I recommend Countrywide Lettings Glasgow to everyone looking for a property here.

Nishant Β· 19 July 2023 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Good customer service

Raj Β· 19 July 2023 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Used Countrywide for letting out a flat for the first time and I’m glad I did. Kellie, Fern, Jamie and the rest of the team at the West End branch made the whole thing easy and stress free. Definitely recommend for anyone looking to sell or rent.

Fraser Β· 19 July 2023 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 13 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Countrywide’s fee is on the more expensive side in my experience but they sure do get results! We were absolutely delighted working with them for our sale. The staff were friendly, flexible and attentive which made for a relatively stress free experience. Fantastic service, would definitely recommend.

Adam Β· 19 July 2023 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 13 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Fern & Kellie were professional, efficient, very helpful & responsive, and made what's always a stressful process so much easier & quick c/w any number of other letting agencies. A pleasant & unexpected relief. Our thanks to them. Would very much recommend them over the other agencies in West End, all of whom I'd avoid like the plague, going on past experiences!

Emma Β· 19 July 2023 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

Nicole was a pleasure to deal with, very knowledgeable and honest. Would definitely recommend.

Richard Β· 18 June 2023 Β· Countrywide Hamilton

5/5

Google

Brilliant experience for my partner and I. After experiencing bad service from a different agents this was a breath of fresh air. Vikki and Laura had been a massive help from the get go. Answering any questions my partner had and going above and beyond for us!

Gavin Β· 18 June 2023 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

We rent out two properties via Countrywide Hamilton. In particular, Kirsten, Scott and Laura have all been great with us and helping us through the process of the lettings journey. Thank you!

Claire Β· 18 June 2023 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Seller was through Countrywide, we started to communicate with Countrywide- Laura, we were so appreciated, as she was always efficient, friendly and helpful, glad that we finally complete the deal smoothly and successfully! how wonderful ><

Bee Β· 18 June 2023 Β· Countrywide Hamilton

5/5

Google

Thanks Nicole, Laura, Patricia and the rest of the Hamilton Countrywide team for great service and selling our house for the price you estimated from day 1. Excellent, friendly and efficient service all round that exceeded our expectations. We really appreciate all your hard work. Regards, George.

George Β· 18 June 2023 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We would like to pass on our thanks for all the hard work done by all the excellent staff at Countrywide Hamilton especially Laura / Patricia / Nicole / Nina over the last couple of months, especially after our house sale recently fell through...New appointments were made and Today we received a verbal and written offer for our house subject to the sale of the buyers house. Many Thanks again from both of us it is really appreciated by both off us John & Lynn Blantyre

John Β· 18 June 2023 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care

5/5

Google

I cannot praise the team at Countrywide North in Hamilton enough. Everyone who was involved with the sale of our home presented themselves in a very professional manner. From our first meeting, everything went very smoothly with advice being offered where necessary and excellent communication throughout. Thanks again.

Keith Β· 18 June 2023 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent