Trusted Agent profile
★★★★★
1,251 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
9
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Showing 1,231 reviews on Google only. Show every review
5/5
GoogleWe advertised our flat for rent with countrywide and we were very impressed by the service we got from Craig who really helped to get our flat rented. We dealt with Hannah in the office who also made the transition very smooth and was there to answer all our questions. Thank you countrywide!
Julie, thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am a landlord and have been delighted with the service provided by Countrywide Lettings. Hannah Bonnar has been my main contact and I was impressed that other members of staff could deal with my calls when Hannah wasn’t available. Most of all, I am pleased with the speed at which Countrywide found a suitable tenant and how Hannah processed everything in a quick and efficient manner. Delightful team of staff led by Fiona. Thank you Hannah, Craig & Olivia.
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleWe were very pleased with the service received the process of viewing applying and starting the tenancy was handled Very smooth and quick Thanks to Jamie.
rosina glennie thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleMoved in this month, Yasmin was ace in her work as an agent. Top quality customer service, responsive to emails, keep it up all good.
David thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI couldn't fault the service that Countrywide providing in finding a tenant for our flat - swift, organised and very helpful and pleasant staff. I would highly recommend and will use them again.
Many thanks sophie fridman for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am a new tenant and obtained my apartment through this agency. Jamie (and everyone else I came into contact with) was very professional and efficient throughout the whole process. After the visit, the whole process was fast and I was able to get the keys to the apartment within ten days.
Many thanks Davot Tom for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleCountrywide were absolutely brilliant and if I ever have to sell a house again, I will go with them. They were very professional, did an excellent internet page, with very good photographs and they kept me up to date at all times. Thank you for selling my house so quickly.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe experienced absolutely fantastic service from all the team in Kirkintilloch. At short notice we wanted to get our house on the market quickly, and the team pulled out all the stops to make it happen. It really felt like they went over and above, and we achieved the sale we needed. Thanks to Andrew for the initial visit and valuation, Kirstin for taking things up from there and to Lesley and Michelle for helping out too. Some of our viewers told us that Countrywide were the best agents to deal with by some distance.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service throughout. Very professional. Ongoing communication was great. A pleasure to deal with. Thanks Kirstin and Andrew.
Val H thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst class service. They dealt with everything professionally, and kept me up to date through the whole process. Lesley and Kirsten made me feel very welcome, and were both extremely helpful. Superb.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBoth Lesley an Kirstin were fantastic with their communication, information and support. I had a very specific need and a very short time to find a property and I want to say a sincere thank you to Kirstin for you empathy and overall approach. My situation, although not unique I am sure, was a little stressful for me and you truly helped me feel that as well as looking after your seller you were also supporting me as a buyer, not always the case, but it certainly was with you. This gave me absolute faith in using your team to sell my property too. A wonderful friendly, accessible approach with professionalism not always apparent in the sector. I would highly recommend your services. Thank you.
HR TVG thank you for your glowing 5* review, recommendation and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleBaillieston branch couldn’t have been more helpful with trying to find me my first home. Thank you to Natalie, Paul & Taylor for all their help
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI don’t have anything but positivity to say about this branch, helpful staff, easy to chat too, will definitely use them in future again!!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleStaff in countrywide baillieston were very helpful and polite
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleStaff were amazing they really took the time to help me, recommended this shop to my friends
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleSo happy with the service we received from the staff at Baillieston. They helped us find our first home! Thank you all :)
Thank you for taking the time to leave us this amazing 5* review Caitlin. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat customer service from baillieston, helped us out with our mortgage and find our dream first home. Thank you so much Natalie, Paul & Taylor.
Thank you for your fantastic 5* review and your kind words! Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from start to finish. Paul the valuer knew his stuff and gave us some good recommendations to get the house market ready. We then got passed to Taylor who helped us through the process securing us viewers and then a sale in two weeks. If I could give 10 stars I would. Well done folks
Many thanks Robert Allan for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe’ve had a really positive experience with Countywide Hamilton twice now. The team are incredibly helpful and really know their stuff. 100% delighted with all aspects from their support, marketing and sale. Thanks to Melissa, Patricia and Nicole for all your hard work, it is appreciated.
Joe Drugan thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat letting agency with invaluable input from Craig and Hannah! Good communication and always keeping me updated with developments despite me being abroad.
Delia Low thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleA special thanks to Ashton R for his continuous support and tremendous patience, he's been a massive help during challenging times we've had with the flat. :)
Thank you for taking the time to leave us this amazing 5* review Despina Nik. Kind regards Lucy, Customer Relations.
5/5
GoogleVery good service, thanks for support.
Somesh Kishore thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCountrywide took over letting my HMO in Glasgow. So much better than the last letting agent. It was only after they started helping me that I realised how much needed done. That said they've made it so easy and lifted a huge weight off my shoulders. Recommended 🌟 🌟 🌟 🌟 🌟 …
David Cranston thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
ESTAS awards by year, 2017 to 20222022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.
