Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,251 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,231 reviews on Google only. Show every review

5/5

Google

Excellent experience with a friendly and approachable staff. From the initial visit where Audrey had prepared a package showing the sales or a similar nature they had achieved. The staff in the office kept up to speed with everything. From being on market till closing date was quicker than we imagined possible. A stressful situation made easy by attentive and professional service

Blair · 18 May 2024 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Blair Logan thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Very good service! Kirsten was super helpful and so approachable!

Adele · 18 May 2024 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for taking the time to leave us this great 5* review Adele McCabe. Kind regards, Lucy, Customer Relations.

5/5

Google

Very good service, Kirsten was very informative and has kept me up to date on the process of renting with Countrywide. Nothing has been a problem.

Alan · 18 May 2024 · Countrywide Hamilton

Agent replied · 17 June 2024

Many thanks Alan monteith for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Was a very speedy and professional process for when I was moving into my new studio and Nicole was at the heart of that. Very helpful and always able to help with any enquiry or issue I had.

Kerr · 18 May 2024 · Countrywide Hamilton

Agent replied · 17 June 2024

Kerr Gullen thanks for your great 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Countrywide has been first class is assisting in selling my late mother's house. All of the staff have been supremely competent and efficient. Special thanks to Nina Daly and Nicole Conway

John · 18 May 2024 · Countrywide Hamilton

5/5

Google

Nicole and the team at Countrywide Hamilton have been extremely professional and helpful when selling my house. My house was sold extremely quickly. They got in touch promptly in relation to viewings and guided me through the whole process when offer was received. I would not hesitate to recommend them to friends and family. 10/10 for customer service and very knowledgeable team!

Elizabeth · 18 May 2024 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for your glowing recommendation and 5* review Elizabeth Peberdy. Kind regards, Lucy, Customer Relations.

1/5

Google

Nothing positive to say

Natalia · 14 May 2024 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hello Natalia Palimetaki, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

Hannah and the team at Candleriggs were brilliant. They handled the letting of my flat with expertise and made it easy for me.

Mark · 14 May 2024 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for leaving us your superb 5* review Mark Strickland. Best wishes, Lucy, Customer Relations.

5/5

Google

Countrywide Scotland provides exceptional service, guiding clients with expertise and dedication to finding their perfect home. Their professionalism and attention to detail make them a top choice for anyone seeking a seamless home buying experience

Mariafrancesca · 14 May 2024 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for your kind words and excellent 5* review Mariafrancesca Lengo. Best wishes, Lucy, Customer Relations.

5/5

Google

I rented a flat through Countrywide recently and they made everything from the viewing to signing the contract very easy and pleasant. I dealt with Hannah Bonnar and she was so lovely and made sure all my questions were answered quickly. Thanks Hannah!

Silvia · 14 May 2024 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Many thanks Silvia Juravic for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

First time using Countrywide and can't fault them in any way. From Gavin's initial visit, Jodie & Eilidh dealing with viewings and Julie looking after negotiations things were handled exceptionally well.

Ken · 14 May 2024 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your glowing 5* review Ken Baxter. Kind regards, Lucy, Customer Relations.

5/5

Google

Jamie went above and beyond to accommodate a viewing for us. We were kept up to date through out the process and Jamie's communication was really good. Any questions we had were answered. We would highly recommend Countryside's services and appreciate the work that Jamie has put in.

Florence · 14 May 2024 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation florence creed. Kind regards, Lucy, Customer Relations.

5/5

Google

Had the pleasure of dealing with Jamie when renting a new property. Was very helpful through the whole process and assisted when minor parts of the application required further attention. Would recommend using Countrywide to let or rent a property from to anyone considering without any hesitation.

Only · 14 May 2024 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Many thanks Only Football UK for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Having rented properties with various letting agents over the past few years, Countrywide have by far been the best. Jamie and Kellie's communication throughout the whole renting process has been amazing. They went above and beyond in getting everything sorted for me to move in on the day of my choosing. I was always kept in the loop and received responses quickly. Thank you for making the move so much easier!

Olivia · 14 May 2024 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us your 5* review Olivia Tucker! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Countrywide Kirkintilloch were fantastic from start to finish. Andrew came to our house to do a valuation and he was very friendly and knowledgable - he was also spot on with the home report value and what the house could achieve. Both Kirstin and Lesley were so lovely and helpful and always at the end of the phone for any questions, they got viewings booked really quickly and they kept us well informed. Raymond was great with showing everyone around as we couldn't do the viewings ourselves so that was a great help. We would highly recommend them to everyone!! - Chelsea and Dan

Daniel · 2 May 2024 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care

5/5

Google

Rating only, no written review.

James · 26 April 2024 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us a 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Impressively professional service, striking a fine balance between understanding landlords interests and meeting tenants needs.

Hamed · 26 April 2024 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Absolutely first class service. We had a few blips along the way with an offer falling through and so we moved to Countrywide. From beginning to end the service from them was super efficient. They had a vision for how to sell the property and get an offer that worked for us. They absolutely delivered and we got a huge volume of support from Nicole and the team. They weren't the cheapest of the estate agents we spoke to but I honestly believe that the other agencies would not have got quite the return that we managed. So it paid for itself.

Paul · 18 April 2024 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you Paul Mcgarry for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Very happy with service. Took time to talk me through who was viewing and when. Always kept me up to date with feedback. Always friendly & professional. A lovely bunch!

Lucia · 16 April 2024 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Cannot thank Audray & the whole team enough for their advice and guidance. Thanks especially to Mollie for making it as painless as possible just for keeping me sane through the whole process. Highly recommend

Joanna · 16 April 2024 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Joanna Martin for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Google

completely ghosted me after agreed on a sale

Stathis · 16 April 2024 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Countrywide were very friendly and helpful through the whole process of buying my new flat and even left me a small welcome pack. Would highly recommend.

C · 16 April 2024 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Craig and his team were very helpful throughout the process.

Mina · 14 April 2024 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Mina Subotic many thanks for your excellent 5* review. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

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Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

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