Trusted Agent profile
★★★★★
1,185 reviews across 7 offices and 2 platforms
Countrywide Scotland has seven offices, in Glasgow City (four offices), Hamilton, East Dunbartonshire and Airdrie. Together they have 1,185 reviews on two platforms, rated 4.5 out of 5 overall.
Countrywide Scotland's seven offices, most reviewed first. Each has its own page.
Showing 1,164 reviews on Google only. Show every review
5/5
GoogleLetting Agency is run very well by good professional . Management team of Gareth and his deputy Joanne are well above industry average for this service to Landlords and tenants alike .The entire staff are all part of a team which runs the operation in the west end very well ..
Hi, Hugh Thank you for your review. It sounds like the team did an excellent job of looking after you and I'm delighted to hear you had such good service. Kind regards, Chris
1/5
GoogleDO NOT SELL YOUR HOME WITH COUNTRYWIDE...... Only giving one star as unable to do zero. Admin staff were lovely but beware of Gavin when selling your home. At no time does he mention actual figures but lulls you along and tells which deal will be best for you. We actually paid over two grand more than we should. When we phoned him up he was very rude.
Dear Ms Meechan, I really am sorry to read about your experience. It would be great to discuss this in more detail, please send us an email with your contact number to review@countrywide.co.uk and we will be in touch as soon as possible. Many Thanks, Sarah
1/5
GoogleRadiators didn't work when I moved in back in January, I have reported them numerous times in the last 4 months yet they still haven't been fixed (now it's July). This sucked during February when we had minus temperatures. Floorboards missing in kitchen, wardrobe doors broken, extensive leak in bathroom resulting in water coming through floor if you step close to the sink, all of which have been reported by myself but NOT fixed by countrywide. The only thing I managed to get help with was massive infestation of water bugs when I moved in and the heavily stained mattress, which I'm thankful for as it wasn't the nicest moving into a dirty flat. Flat clearly was not checked before I moved in. I moved out yesterday (11th July) and after sending 3 emails from 8th to the 12th of June explaining that my flatmate was staying in the flat, they still thought we were both moving out. After talking to my flatmate, it turns out he had also explained to them on numerous occasions he wasn't moving out. Quite stressful when they tell you over the phone that a man is coming in 2 hours to take keys off everyone and check us both out, when I'd told them 6 weeks prior just one of us was leaving.. Massive lack of communications must be happening in that office. Unreliable letting agency.
Hi Kathleen Thank you for taking the time to leave this review. We do take all feedback extremely seriously. Could you please provide further details so that we can improve our services and ensure further training is implemented. If you could please send more information to customercare@countrywide.co.uk. Kind regards, Jake
5/5
GoogleFantastic service from great team always at he end of the phone. Gavin was spot on with valuation and Bobby, Iona and Sheena helped me stay calm. Would definitely recommend them to anyone.
Thank you so much for leaving our team such a brilliant review Pauline! Glad we were able to help. Do get in touch if we can do anything in the future to help. Kind Regards, Renee
5/5
GoogleFantastic service from start to finish Gavin was enthusiastic about my house and then Megan kept us up to date with viewings and general information which resulted in closing date and totally amazed with final figure. Well done guys worth every penny. Mr Gibson
Thank you Graham for your fantastic 5* review of the great service you received from our dedicated team. I am so pleased that you were amazed with your final figure. Kind regards Emma
1/5
GoogleI have reported a repair more the a week ago. Heater in bedroom is not working at all. Megan is dealing with it and she can't give me any answers (as per your email is an urgent report which should be sorted up to 5 working days).It's just a joke being left without heating during winter time. Every day I chase her up but the answer is the same. I'm really disappointed with the service provided by the agency. Wouldn't recommend it at all!!! The way Countrywide is dealing with me is disgusting. There was a water leak reported from bath. I just came back home and the shower has been removed. Is shocking!!!! Shame on you guys.
Good afternoon, I am sorry to see this low rating. If you would like to send us more details about your experience, then please email us at review@countrywide.co.uk so that we can look further into this, if you wish. Kind regards, Emma.
5/5
GoogleWe were helped by Mhairi in the West End location and she was great. We have just moved from Canada and were very unfamiliar with the process of looking for a home to rent in the UK. She was extremely patient with us and extremely helpful throughout the process, going well above and beyond just helping us with the flat itself but also recommending many other stores and locations to help us with settling in.
Good morning Meaghan, thank you for your lovely comments which we will be sure to pass on to the Branch so they are aware of the fantastic job they're doing. Enjoy your new home, Bethany
5/5
GoogleI would highly recommend any sellers to market their property with Countrywide. I was keen to sell my Victorian property quickly as seen with a number of issues flagged in the home report. The team at Countrywide West end were fast and efficient, they encouraged me in relation to the price, the valuation was spot on and they found me a buyer at the right price in less than six weeks. I was blown away by their personal and dedicated service. Huge thanks to Bobby Allan and his team for their total professionalism and commitment to the sale of my property.
Thank you Jennifer for such a wonderful 5* review and recommendation! It is great to read that you hold our team in such high regards and i will make sure the team are made aware of your kind review. Best wishes for the future, Scott
5/5
GoogleThe countrywide team were professional, efficient and always available to provide advice and updates when called upon. I highly recommend using this team.
Thanks Gary for your excellent 5 star review of the professional and efficient service you received from Countrywide Scotland in Hamilton. Best wishes, Emma.
5/5
GoogleI used Countywide recently to sell my house, service was excellent and staff were very friendly, helpful and professional. Would definitely recommend.
Hello Lindsay, it is wonderful to read that your selling experience with Countrywide North in Hamilton was 5* and you would definitely recommend our team. Best wishes, Maryjane.
5/5
GoogleFantastic service from Countrywide lettings team in Hamilton. Been using this service for over a year and never had any problems. Thank you all so much.
5/5
GooglePrompt, friendly and helpful service. Very happy with how my property was presented and delighted with the outcome. No hesitation in recommending.
Thank you for your kind review. I will make sure your delight and recommendation is forwarded to the local team for their knowledge. Kind regards, Scott.
5/5
GoogleCountywide have been great. They kept me informed all the way through the process and all the staff have been really friendly and helpful. If I ever needed to sell a property again I wouldn't hesitate to use them again. Excellent customer service.
Good Afternoon Alan, thank you for leaving us with your great 5 star review of the excellent customer service you received from our dedicated Countrywide Scotland team in Hamilton. We look forward to helping you again in the future. Best wishes, Emma.
5/5
GoogleOur experience is one of a friendly professional approach from countrywide, a brilliant end to end service, our home was sold after the first viewing and within 4 days of being on the market. Thanks to Paige and the team at countrywide.
Hi Paul, Thank you for your 5* review of our team at Countrywide North, Hamilton. It was fantastic to read that you found the whole team helpful, professional and able to gain you a very quick sale. Thank you for your kind recommendation. Best wishes, Scott
1/5
GoogleI recently viewed a 3-bed property on Forrest St in Hamilton. We were last to view which meant that we couldn't phone the office to express our interest until the morning. When I called, I explained that we were really interested and the woman very rudely informed us that the landlord had picked one of the interested viewers on the evening. I explained that were last and hadn't had a chance to tell them that we wanted it. She said she'd call me back after speaking to the landlord. I never heard a thing. Didn't even have the decency to call!!
Hi Oliva Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
5/5
GoogleExcellent service from start to finish!! Cannot fault Countrywide Hamilton. Very smooth process for what can be quite a stressful time. Staff took all that stress away. We were kept informed from start to finish. Great team can't thank them enough!
Thank you Yvonne for your brilliant 5* review! It is great to read that you found our team at Countrywide, Hamilton, provided you with a smooth process and kept you informed throughout. Kind regards, Scott.
5/5
GoogleI have used Countrywide Lettings for over five years. Countrywide Lettings are the most professional and efficient agents I have came across. The staff are so friendly and helpful and have done such a wonderful job of finding me great tenants for my properties.
Hi Paula Thank you for leaving this review. It is always great to hear from clients who have been with us for a long time and have been happy with the service provided throughout. I am sure we will continue to do so for as long as you need. Thank you for the 5 stars too! Kind regards, Chris
5/5
GoogleI had a great experience selling my flat through Countrywide Hamilton, with an offer accepted within two weeks of listing. They also really helped when it came to facilitating viewings when I couldn't show potential buyers round the property, which meant that around 14 viewings in two weeks could take place.
Wonderful to read that you had such a great experience Greg and I will make sure your kind words are forwarded to the Hamilton team. Kind regards,
5/5
GoogleCountrywide Hamilton were excellent to deal with when selling my current home. Communication was excellent from them. Paige and Nicole were extremely nice and always kept me up to date. Thank you!
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
5/5
GoogleMy dream home came on the market at Countrywide Hamilton and I had six weeks from start to finish to sell my own home. Nicole and all the staff at the branch worked tirelessly to make this happen, while reassuring me all the way. I have no doubt that this would have been near impossible with anyone else and would not only recommend Countrywide but would insist to anyone who would listen that if they want the BEST service out there, then they MUST use COUNTRYWIDE. Thanks again. Scott and Amanda Hamilton.
Hi Scott, Thank you for your wonderful 5* review of the whole team at Countrywide North, Hamilton. It is great to read that the team were able to provide you with an excellent level of service. It was also brilliant to see that the team were able to achieved you a speedy transaction. Thank you for your recommendation. Kind regards, Jackson
5/5
GoogleAfter failing to sell my property with another estate agent I gave countrywide a call. Nicole was extremely helpful and very knowledgeable making for a much easier sale. We have since used countrywide again with the same result and service. Would highly recomend.
Thank you Craig for taking the time to leave us you excellent 5 star review and we are pleased to see that you are a returning customer. We look forward to working with you again in the future. Best wishes, Emma.
5/5
GoogleI can not recommend countrywide enough, our house was on the market for 4 days and was then sold. The girls in the office do everything in there power to help you and to make sure you are happy with what’s going on. And Gavin who came out to visit us could not have been any nicer and made such a horrible time seem so easy. Between both Gavin and the girls our experience of selling our property has been brilliant when everyone says it’s a nightmare, I can not thank the team enough for everything they have done for us. If we ever are looking to sell a property again we will be back.
Thank you Kayleigh for your great 5* review and fantastic recommendation! It is wonderful to read that you had such a great experience while selling through Countrywide, Hamilton that the team make the process as smooth as possible. I will make sure your kind words are forwarded to the whole team. Kind regards, Scott
5/5
GoogleCountrywide have provided nothing but exceptional service for us. Nicole and her team have been amazing throughout the whole process, so easy to deal with, professional and very helpful, not only that sold our flat within one day of it being on the market! Would not recommend any other estate agent to anyone And would go no where else in the future! Thanks again truely amazing service!!
Thank you Gill for recognising the hard work carried out by the Countrywide team in Hamilton with your 5* review! It is great to see that you found the team professional, helpful and most importantly, amazingly easy to deal with. Thank you for your wonderful recommendation and I do hope our dedicated team are able to help you again in the future. Best wishes, Scott.
5/5
GoogleFrom valuation through to completion, Nicole and her team delivered a highly professional service, resulting in the very quick sale of our property, achieving a higher than expected sale price. The team at Countrywide were extremely efficient coordinating the surveyor and photographer, and also provided feedback following each viewing. We would not hesitate to utilise Countrywide again as their market knowledge, professionalism and efficiency led to a quick, hassle-free sale.
Thank you Paul for your brilliant 5* review of Nicole and the Countrywide team in Hamilton. It is great to read that all the way throughout the process you found the team were extremely efficient, knowledgeable and professional, making the process as hassle-free as possible. Best wishes, Scott
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Countrywide Scotland is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Glasgow Sales has the most, with 297 reviews rated 4.2 out of 5, followed by Glasgow West End Sales with 266.
The seven Countrywide Scotland offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
