Trusted Agent profile
★★★★★
1,190 reviews across 7 offices and 2 platforms
Countrywide Scotland has seven offices, in Glasgow City (four offices), Hamilton, East Dunbartonshire and Airdrie. Together they have 1,190 reviews on two platforms, rated 4.5 out of 5 overall.
Countrywide Scotland's seven offices, most reviewed first. Each has its own page.
Showing 1,169 reviews on Google only. Show every review
5/5
GoogleOverall very happy with the service I received from countrywide west end during the sale of my property. Many thanks to Freya for her professional and friendly attitude through out.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to the team at Countrywide in Byres Road for their work on letting my flat. Once again they were on the ball and there to flatten the bumps on the road. I am so far from home; it's always good to have them around the corner.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCountrywide West End provided an excellent service throughout the selling process. Julie and Freya and the staff were helpful and supportive at all times and communicated with us every step of the way
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleHave used them as a landlord for 5 years now and everyone in the branch are always very friendly and consistently provide an excellent service. Using them for full service management makes things much quicker and easier than trying to keep up to date with everything yourself and at a very good price. Definitely highly recommend.
Many thanks for your fantastic 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJamie and colleagues were very helpful with our recent let via Countrywide. He seamlessly led us through the letting process, with prompt and clear replies to all queries, all the while showing friendliness and extreme professionalism.
Many thanks Heather for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFern and Kellie from West end branch were very helpful, responsive and fast - very good service and response at short notice. We were explained the process, Fern and Kellie helped us to get things organised and get the property rented - we would use them again.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAnother fantastic experience letting my second property through Countrywide agency. Excellent support from Fern Conway and Kellie Nichol through the process. It is great doing business with you guys.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from Countrywide, especially Fern Conway. As a landlord they provide us with professional yet friendly service. A major strength of the Byres Rd office is the standard of communication. All enquires are handled clear & timely manner.
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleCountrywide helped me sell my property recently. It does what it’s on the thin from the start to the end. Gavin did well his job at the start and Julie kept me informed with the update and feedback during the time the property was on the market.
It's fantastic to see another 5* review! I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
1/5
Google- Terrible communication with tennants unless they do something illegal and need to cover their own backs. - Terrible communication of tennant needs between staff. - Poor staff training. - Poorly cleaned and maintained flats. Countrywide have earned their terrible reputation, don't choose them unless you have no other choice.
Hi Nick, I am sorry to read you feel this way and I have reached out to the local team about your points. They have advised that you ended your tenancy 7 months prior. Should you wish to, please contact review@countrywide.co.uk with full details of any outstanding concerns and our team will be able to pass these on to the appropriate team. Kind regards, Scott @ Customer Care.
5/5
GoogleUsed their landlord services, fantastic from start to finish. Yes they earn a % and justified with the service they provide. Kellie and Jamie, professional, courtesy, helpful, going the extra mile. Understanding of your personal needs, information on tap, advice available at every step.
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleCountrywide have been fantastic in arranging an updated tenancy agreement during a particularly challenging time. Fern in particular was prompt and very clear with communicating what we needed to do and made the whole process much easier for my partner and I. Thank you so much!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleExcellent service from Kellie and the team in launching our rental flat and finding a tenant. Friendly, timely and professional service. Having secured the tenant, we look forward to our full management service with Countrywide.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleUsed Countrywide for letting out a flat for the first time and I’m glad I did. Kellie, Fern, Jamie and the rest of the team at the West End branch made the whole thing easy and stress free. Definitely recommend for anyone looking to sell or rent.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from Fern, Kellie and the rest of the team. They provided fast and helpful communication that made the move very smooth and easy. We’re all very happy with our new flat!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleKellie and the Countrywide team were absolutely fantastic in helping me find a flat. The whole process was efficient, clear and quick. Communication with both Fern and Kellie has been very clear since the start - I could not recommend them enough!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleAshton Russell was very helpful when we were trying to find out how to register to get our deposit back on the flat my daughter rented. He answered every query promptly even when we were struggling and had to email several times for advice.
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleFern was the agent who was in charged of me getting a house and all through the process, she was wonderful, Patience and always looking for a better and convenient way to do our referencing. I will recommend Countrywide Letting Agents to anyone. They are super professional and accommodating to everyone. I got my keys today and I am super happy. Thank you Countrywide.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleCountry wide on Byres road is a shocking lettings for young professionals. Ashton Russel has ignored all of both mine and my flat mates calls and ignored every email sent regarding arrangement to remove furniture from our flat (which we had to do to get our deposit back) however he Did not Reply to any email or return any call to arrange a date. Is this the appropriate conduct for a portfolio manager? Purposely went out his way to make sure we couldn’t get our deposit back. On one occasion my flat mate phoned his office number where he failed to correctly place her on hold and we heard him making snarky comments at a fellow agent for transferring her call to him? Countrywide also arranged to have a contractor re tile our bathroom floor and to do this they had to remove the bathroom door then reconnect it after. Country wide charged us £402 claim For apparently “tampering and damaging door” could two 5ft3 girls really take a door off it’s hinges? Again no reply when I asked him this. For someone working in law I whole heartedly know that there has been mass company negligence in regards to both mine and my flat mates care and financial security.
Hello Rhianna, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleJamie has been a delight to work with, turning what is a major change for me, personally, into a smooth process so far. He is quick to answer any questions, always cheerful, and has been a great introduction to Glasgow for me. Thanks Jamie. I look forward to dealing with the rest of the team after I move in.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleFern & Kellie were professional, efficient, very helpful & responsive, and made what's always a stressful process so much easier & quick c/w any number of other letting agencies. A pleasant & unexpected relief. Our thanks to them. Would very much recommend them over the other agencies in West End, all of whom I'd avoid like the plague, going on past experiences!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleCountrywide’s fee is on the more expensive side in my experience but they sure do get results! We were absolutely delighted working with them for our sale. The staff were friendly, flexible and attentive which made for a relatively stress free experience. Fantastic service, would definitely recommend.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service provided by Countrywide (West End) for a first time landlord it was refreshing to have the support and helpful assistance from Fern Conway and her team. I highly recommend Countrywide to other clients for quick, helpful and informative services and support that they provide.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were exceptionally pleased to work with Jamie S. throughout the letting process. Jamie shone with his level of detailed knowledge, courteousness, and frequent communication. Most impressive was Jamie’s wide-reaching and transparent knowledge-sharing of the ins and outs of each phase of the rental process, and we came away feeling treated with utmost respect and with honesty. I would recommend that anyone, whether an experienced renter or becoming a first-time tenant seek out Jamie with Countrywide North in Glasgow’s West End, as he was an absolute pleasure to work with and will pull out all the stops to ensure you are kept informed at every step. Our highest regards, LH & WR
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Countrywide Scotland is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Glasgow Sales has the most, with 302 reviews rated 4.2 out of 5, followed by Glasgow West End Sales with 266.
The seven Countrywide Scotland offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
