★★★★★ 5/5
GoogleI lived in a private let for 9 months and within this time period i had no issues with countrywide. They were amazing from start to finish. Liased with the landlord to get myself and my children into the property as my circumstances were desperate. The landlord wasn't the most reliable at dealing with issues or answering the phone but they persevered as i did not want to deal with the landlord directly. The property management manager Callum Sloan took over my case and i cannot sing his praises enough. He was empathetic & patient with excellent communcation skills. He went over & above for me every time & i'm very grateful. Was even up for a bit of banter. Customer service 10/10. Cannot sing his praises enough. I would definitely recommend countrywide as a letting agent and use them again going forwards. Thank you Callum!!
Melissa · 26 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you for the glowing review! We're thrilled to hear that our team took such great care of you and your family. We pride ourselves on excellent customer service and it's great to know that Callum went above and beyond for you. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience with Mr. Callum Sloan, always professional and responds to issues timely. Would recommend countrywide!
Riddhi · 26 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you for your excellent 5* review, recommendation and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service from the Countrywide mortgage team. Arran was hugely helpful, clear, and very speedy with everything that needed doing. From offer to moving in was just over 5 weeks, that includes getting the mortgage sorted. Top service
Martin · 19 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
We are thrilled to hear that you had a great experience with our Countrywide mortgage team and that Arran provided top-notch service. We strive to make the mortgage process as quick and efficient as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA huge thank you to Kieren and team for all their support in finalising the purchase of our flat. The service was efficient, responsive and we couldn't have asked for more.
Cairney · 12 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI've worked with countrywide for a few years now, specifically Anna; who has helped me end to end in the letting process from marketing, through to contract finalisation. Anna has continuously taken the pressure off of me by proactively engaging with prospective tenants, efficiently keeping me in the loop at every stage, all the while being a a delight to communicate with. I would definitely recommend working with the team if you are looking to rent in Glasgow.
Hollie · 12 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you for your kind words! We're so glad to hear that Anna has provided such amazing service in your rental process. Our team prides ourselves on making the process seamless and enjoyable for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had the pleasure of dealing with Calum at Countrywide who helped us so much through our mortgage experience! He was incredibly helpful, knowledgable and friendly, whilst putting us at ease and informing us really well! Calum made the process much smoother than expected and is truly such a great asset to the Countrywide team.
Nareen · 11 September 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have just gone through the process of finding a new tenant with Countrywide (second one). Carina and Kellie were the letting negotiators working on our account. The whole process has been really smooth, and the new tenants are already in! They handled everything from photographing and listing the property to viewings and contracting. I would highly recommend this team for any landlord.
Ivona · 11 September 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you so much for your kind review! We are thrilled to hear that your experience with our team at Countrywide was smooth and efficient. We take pride in providing excellent service to our clients and we are happy to have helped you find another great tenant. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCarina has been so much help with my partner and I. I couldn’t ask for more helpful and quick responses.
Emma · 11 September 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you for your kind words! We're thrilled to hear that Carina provided helpful and efficient service to you and your partner. Our team takes pride in delivering exceptional customer experiences, and Carina will be happy to hear that her efforts made a positive impact. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCarina was an amazing help all throughout the process of signing our lease for a beautiful flat! She was very supportive and understanding and was just a pleasure to work with!!
Arpi · 11 September 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you so much for the kind words, we are thrilled to hear that Carina provided exceptional service during your lease signing process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJennifer was sensational. She kept things clear and explained anything we didn’t quite understand. As first time buyers she really made the experience. Would recommend her to anyone! She got us a smashing deal on our mortgage and a tasty cashback offer too. We originally had another offer of a mortgage and Jennifer came in and blew it out the water. She was easy to reach throughout the whole process and went out of her way to help us. She really did go above and beyond and we cannot thank her enough!
Aarron · 11 September 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 11 October 2026
Thank you for your kind words, we're thrilled to hear that Jennifer provided you with an outstanding experience as first time home buyers. Making the process clear and securing a great deal for our clients is our top priority. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFrom start to finish the whole team at countrywide made it extremely easy for me and my partner to sell our property and also to buy another can’t thank them all enough service was amazing always so polite and helpful
Jamie · 11 September 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 11 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMassive thank you to Jennifer Middleton for all her help during the process of buying our first home. From viewing a property to having an offer accepted and completing the mortgage application all in one day!!! Jennifer went above and beyond, staying up late to get it all sorted for us!! We were stressed on how to start off and go through the whole process being first time buyers but Jennifer helped us through the whole thing, keeping in contact and helping us look. This has been such a stress free time and it’s all thanks to Jennifer! Cannot recommend her enough, thank you so much for everything you have done for us! Such an amazing advisor as well as an approachable lovely person!
Emma · 11 September 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 11 October 2026
Thank you for your kind words and congratulations on your new home! It was a pleasure assisting you and making the process stress-free. We are delighted to hear that Jennifer provided exceptional service and we will be sure to pass along your compliments. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI rented a property from countrywide, had a really bad experience there were issues with leaks, which they took weeks on end to fix, at one point we were living there with a really bad smell coming from the bathroom as the toilet was leaking we suffered for weeks on end, kept telling us they couldn’t get hold of landlord to get permission for repairs, absolutely sick, didn’t carry out gas safety checks we were there over a year, the carbo monoxide alarm wasn’t working, before i left I cleaned the property thoroughly left it absolutely sparkling as I wanted my deposit back, but guess what it’s been nearly 4 months and they are fighting me to keep my deposit saying the property wasn’t cleaned and I had damaged the property, I don’t know how they are getting away with all these lies just to steal my deposit . One unhappy and angry tenant , I would give them a minus star if it was possible , getting through wasn’t easy sometimes it was a couple of days before I had contact with them
SHAHEDA · 11 September 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 11 October 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have dealt with Kieran and his team throughout the process and have been very impressed with their professionalism. I really appreciate the way they handled the purchase of the property and would highly recommend their services.
Aamir · 10 September 2026 · Countrywide Scotland Glasgow Sales
★★★★★ 5/5
GoogleCallum Sloan has been an excellent property manager. Always deals with any issues swiftly and efficiently, couldn’t fault the service!
Lara · 10 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
"Thank you for your glowing review, it means a lot to us! Our team takes pride in providing top-notch service and we're thrilled to hear that Callum has been an excellent property manager for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Alistair · 10 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
★★★★★ 5/5
GoogleIt was amazing working with you. Thank you Kieren and all the team for making my buying journey easier . I appreciate your help. All the best to everyone of you.
Klement · 10 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you for choosing us, we're so happy to hear that you had an amazing experience with our team. We strive to make the buying process as easy as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleVery disappointing experience with Countrywide Glasgow. I booked a viewing a week in advance, did not pursue other properties, and the appointment was reconfirmed on the same day.
I took time off work and travelled a long distance to view the property, only to be told on arrival that the property had already been let. When I called, I was simply told, “Sorry,” but what about my time waste, travel costs and inconvenience? Unfortunately, I would never use Countrywide again and would not recommend them.
Irfanullah · 10 September 2026 · Countrywide Scotland Glasgow Sales
★★★★★ 5/5
GoogleKieren and his team were fantastic. Their service in selling our house was exactly what we wanted and I would especially highlight their regular communication, keeping us up to date on viewings and offers.
William · 10 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Google★★★★★
I had a great experience with Kieren Avery and the team at Countrywide throughout the purchase of my new home. Kieren was professional, friendly and helpful from start to finish, making the whole buying process feel much easier and less stressful.
Communication was always clear, and I really appreciated how approachable and supportive he was whenever I needed assistance or had questions.
I’m very happy with the service I received and would definitely recommend Kieren and the Countrywide Glasgow team to anyone buying or selling a property. Thank you for helping make such an important milestone a positive experience!
Jefferson · 10 September 2026 · Countrywide Scotland Glasgow Sales
★★★★★ 5/5
GoogleRepairs organised in a timely and professional manner. The portal is easy to use and the communication from our property manager Callum via email and over the phone was very helpful and responsive!
Kate · 10 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you so much for sharing your experience with us! We are glad to hear that our team was able to provide timely and professional service, and that the portal was easy to use. We strive to always be responsive and helpful, and we are so happy that Callum was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThroughout the whole letting process Robyn was exceptionally patient and flexible whenever there was something I was concerned about or couldn’t understand. She really made the whole process as low stress as could be. 5 stars would work with them again.
Dash · 10 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you for your wonderful 5* review! We pride ourselves on providing excellent customer service and we're so glad that Robyn was able to make your letting process stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOverall great experience letting with countrywide so far. Our lettings negotiator Robyn has been so helpful, and has worked to answer any questions we had as quickly as possible. It has been really appreciated!
Neve · 10 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you for sharing your positive experience! We are thrilled to hear that Robyn has provided you with excellent service and speedy responses to your questions. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRented a property, Robyn Was fast and very efficient , made the whole process easy!
Robert · 10 September 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 10 October 2026
Thank you so much for taking the time to leave us a review! We're thrilled to hear that Robyn provided you with a speedy and stress-free rental experience. Kind regards, Lucy, Customer Feedback and Support Team
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