Trusted Agent profile

Countrywide Scotland estate agents in Glasgow City, Hamilton, East Dunbartonshire and 1 more

4.5

★★★★★ Excellent

1,185 reviews across 7 offices and 2 platforms

Countrywide Scotland has seven offices, in Glasgow City (four offices), Hamilton, East Dunbartonshire and Airdrie. Together they have 1,185 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,170

Reviews on Google

All 7 offices

Facebook logo

1.8 / 5

15

Reviews on Facebook

All 7 offices

Our offices

Countrywide Scotland's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,164 reviews on Google only. Show every review

5/5

Google

Having rented properties with various letting agents over the past few years, Countrywide have by far been the best. Jamie and Kellie's communication throughout the whole renting process has been amazing. They went above and beyond in getting everything sorted for me to move in on the day of my choosing. I was always kept in the loop and received responses quickly. Thank you for making the move so much easier!

Olivia · 14 May 2024 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thank you for taking the time to leave us your 5* review Olivia Tucker! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Very good service! Kirsten was super helpful and so approachable!

Adele · 13 May 2024 · Countrywide Scotland Hamilton Sales

Agent replied · 9 November 2024

Thank you for taking the time to leave us this great 5* review Adele McCabe. Kind regards, Lucy, Customer Relations.

5/5

Google

Very good service, Kirsten was very informative and has kept me up to date on the process of renting with Countrywide. Nothing has been a problem.

Alan · 13 May 2024 · Countrywide Scotland Hamilton Sales

Agent replied · 9 November 2024

Many thanks Alan monteith for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Was a very speedy and professional process for when I was moving into my new studio and Nicole was at the heart of that. Very helpful and always able to help with any enquiry or issue I had.

Kerr · 13 May 2024 · Countrywide Scotland Hamilton Sales

Agent replied · 9 November 2024

Kerr Gullen thanks for your great 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Countrywide has been first class is assisting in selling my late mother's house. All of the staff have been supremely competent and efficient. Special thanks to Nina Daly and Nicole Conway

John · 13 May 2024 · Countrywide Scotland Hamilton Sales

5/5

Google

Nicole and the team at Countrywide Hamilton have been extremely professional and helpful when selling my house. My house was sold extremely quickly. They got in touch promptly in relation to viewings and guided me through the whole process when offer was received. I would not hesitate to recommend them to friends and family. 10/10 for customer service and very knowledgeable team!

Elizabeth · 13 May 2024 · Countrywide Scotland Hamilton Sales

Agent replied · 9 November 2024

Thank you for your glowing recommendation and 5* review Elizabeth Peberdy. Kind regards, Lucy, Customer Relations.

5/5

Google

I rented a flat through Countrywide recently and they made everything from the viewing to signing the contract very easy and pleasant. I dealt with Hannah Bonnar and she was so lovely and made sure all my questions were answered quickly. Thanks Hannah!

Silvia · 28 April 2024 · Countrywide Scotland Glasgow Sales

Agent replied · 25 October 2024

Many thanks Silvia Juravic for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We advertised our flat for rent with countrywide and we were very impressed by the service we got from Craig who really helped to get our flat rented. We dealt with Hannah in the office who also made the transition very smooth and was there to answer all our questions. Thank you countrywide!

Julie · 28 April 2024 · Countrywide Scotland Glasgow Sales

Agent replied · 25 October 2024

Julie, thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I am a landlord and have been delighted with the service provided by Countrywide Lettings. Hannah Bonnar has been my main contact and I was impressed that other members of staff could deal with my calls when Hannah wasn’t available. Most of all, I am pleased with the speed at which Countrywide found a suitable tenant and how Hannah processed everything in a quick and efficient manner. Delightful team of staff led by Fiona. Thank you Hannah, Craig & Olivia.

Denise · 28 April 2024 · Countrywide Scotland Glasgow Sales

Agent replied · 25 October 2024

Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.

5/5

Google

Great service, personal focus and quick responses! Thank you all!

Martin · 22 April 2024 · Countrywide Scotland Shawlands Sales

Agent replied · 23 October 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Great customer service - kept in communication throughout and were very pleasant to deal with, made it all straightforward. Definitely recommend!

Rachel · 22 April 2024 · Countrywide Scotland Shawlands Sales

Agent replied · 23 October 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

4/5

Google

Countrywide completed a valuation of my parents house. Professional, polite and informative. Clearly laid out all options to myself about selling the house. Would recommend that if you are selling to get a valuation and then take from there.

Donald · 22 April 2024 · Countrywide Scotland Shawlands Sales

Agent replied · 23 October 2024

Many thanks for your fantastic recommendation and review. Best wishes, Lucy, Customer Relations.

1/5

Google

Awful! Saw a flat I absolutely loved and the only thing making me hesitant about making an offer was that I’d have to deal with Countrywide Shawlands. My experience with them on this one flat was a shambles start to finish. - The agent showing me round the flat just stood on the landing with a clipboard and had no answers to any of my questions, telling me to just check the home report or phone the girls at the office. The reason I was asking the questions is because the answers weren’t in the home report. Not really sure why he was there to be honest, apart from to open the front door as he didn’t point out any of the positive features of the flat or try to sell me it at all. - I had queried whether I would have use of the car park which he stated I would. I later noticed in the home report I wouldn’t have access. Before making my offer I phoned the office to double check and was told I could use the car park, and was then later phoned back and told I couldn’t? - At the viewing there was furniture sitting on the landing and I had asked the agent showing me the flat and also the agent I spoke to in the office whether that belonged to the seller and if it would be removed, to which both responded ‘It should be removed yeah, I think so’. Not very reassuring. It wasn’t until I mentioned that I wouldn’t want to have an offer accepted to find out there would be a neighbours furniture blocking my door that the office agent offered to phone the seller and find out for me. - Deciding I would be silly to miss out on a lovely flat due to some incapable sales agents I made an offer. Yet on the day of closing I received a phone call from the office asking whether I would like to make an offer. I explained I already had and she apologised explaining she was just back her holidays and she hadn’t opened my file yet when she’d phoned. Surely this is basic common sense, to check the file of the person before phoning them? I dealt with three separate sales agents from Countrywide Shawlands and all of them were as useless as each other. I’d recommend some serious training in basic sales and common sense. If you’re thinking of selling your home I would go with someone else because I really think they are hindering your chance of a good sale.

Kristy · 22 April 2024 · Countrywide Scotland Shawlands Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

We were very pleased with the service received the process of viewing applying and starting the tenancy was handled Very smooth and quick Thanks to Jamie.

Rosina · 14 April 2024 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

rosina glennie thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Moved in this month, Yasmin was ace in her work as an agent. Top quality customer service, responsive to emails, keep it up all good.

David · 14 April 2024 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

David thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I couldn't fault the service that Countrywide providing in finding a tenant for our flat - swift, organised and very helpful and pleasant staff. I would highly recommend and will use them again.

Sophie · 14 April 2024 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Many thanks sophie fridman for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I am a new tenant and obtained my apartment through this agency. Jamie (and everyone else I came into contact with) was very professional and efficient throughout the whole process. After the visit, the whole process was fast and I was able to get the keys to the apartment within ten days.

Davot · 14 April 2024 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Many thanks Davot Tom for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Absolutely first class service. We had a few blips along the way with an offer falling through and so we moved to Countrywide. From beginning to end the service from them was super efficient. They had a vision for how to sell the property and get an offer that worked for us. They absolutely delivered and we got a huge volume of support from Nicole and the team. They weren't the cheapest of the estate agents we spoke to but I honestly believe that the other agencies would not have got quite the return that we managed. So it paid for itself.

Paul · 13 April 2024 · Countrywide Scotland Hamilton Sales

Agent replied · 9 November 2024

Thank you Paul Mcgarry for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Margaret · 10 April 2024 · Countrywide Scotland Kirkintilloch

Agent replied · 23 October 2024

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service throughout. Very professional. Ongoing communication was great. A pleasure to deal with. Thanks Kirstin and Andrew.

Val · 10 April 2024 · Countrywide Scotland Kirkintilloch

Agent replied · 23 October 2024

Val H thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

First class service. They dealt with everything professionally, and kept me up to date through the whole process. Lesley and Kirsten made me feel very welcome, and were both extremely helpful. Superb.

Graeme · 10 April 2024 · Countrywide Scotland Kirkintilloch

Agent replied · 23 October 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Countrywide were absolutely brilliant and if I ever have to sell a house again, I will go with them. They were very professional, did an excellent internet page, with very good photographs and they kept me up to date at all times. Thank you for selling my house so quickly.

Alexis · 10 April 2024 · Countrywide Scotland Kirkintilloch

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

We experienced absolutely fantastic service from all the team in Kirkintilloch. At short notice we wanted to get our house on the market quickly, and the team pulled out all the stops to make it happen. It really felt like they went over and above, and we achieved the sale we needed. Thanks to Andrew for the initial visit and valuation, Kirstin for taking things up from there and to Lesley and Michelle for helping out too. Some of our viewers told us that Countrywide were the best agents to deal with by some distance.

Neil · 10 April 2024 · Countrywide Scotland Kirkintilloch

Agent replied · 23 October 2024

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Both Lesley an Kirstin were fantastic with their communication, information and support. I had a very specific need and a very short time to find a property and I want to say a sincere thank you to Kirstin for you empathy and overall approach. My situation, although not unique I am sure, was a little stressful for me and you truly helped me feel that as well as looking after your seller you were also supporting me as a buyer, not always the case, but it certainly was with you. This gave me absolute faith in using your team to sell my property too. A wonderful friendly, accessible approach with professionalism not always apparent in the sector. I would highly recommend your services. Thank you.

HR · 10 April 2024 · Countrywide Scotland Kirkintilloch

Agent replied · 23 October 2024

HR TVG thank you for your glowing 5* review, recommendation and your kind words. Kind regards, Lucy, Customer Relations.

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Awards

Industry awards

Countrywide Scotland is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about Countrywide Scotland

Which Countrywide Scotland office has the most reviews?

Glasgow Sales has the most, with 297 reviews rated 4.2 out of 5, followed by Glasgow West End Sales with 266.

Where are the Countrywide Scotland offices?

The seven Countrywide Scotland offices, by town:

  • Airdrie: 33 Stirling Street, Airdrie, ML6 0AH, ML6 0AH
  • Dennistoun: 612-614 Alexandra Parade, Glasgow, G31 3BT, Glasgow City, G31 3BT
  • East Dunbartonshire: 43 Townhead Kirkintilloch, Glasgow, G66 1NG, East Dunbartonshire, G66 1NG
  • Glasgow Sales: 71 Candleriggs, Glasgow, G1 1NP, Glasgow City, G1 1NP
  • Glasgow West End Sales: 107-111 Byres Road, Glasgow, G11 5HW, Glasgow City, G11 5HW
  • Hamilton: 29 Cadzow Street, Hamilton, ML3 6EE, ML3 6EE
  • Shawlands Sales: 202 Kilmarnock Road, Glasgow, G41 3PG, Glasgow City, G41 3PG
Has Countrywide Scotland won any awards?

Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.

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