Trusted Agent profile
★★★★★
1,185 reviews across 7 offices and 2 platforms
Countrywide Scotland has seven offices, in Glasgow City (four offices), Hamilton, East Dunbartonshire and Airdrie. Together they have 1,185 reviews on two platforms, rated 4.5 out of 5 overall.
Countrywide Scotland's seven offices, most reviewed first. Each has its own page.
Showing 1,164 reviews on Google only. Show every review
5/5
GoogleGreat service and communication from Gemma. Appreciated! Stephen
Thank you for your kind feedback, Stephen! We're thrilled to hear that you had a great experience with our service and communication. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery pleased with how welcoming they were in our property onboarding process and a welcome box of goodies was a welcome surprise. Very accommodating and swift response times alongside the agent Lewis being willing to test out the bath to see if my tall partner could fit inside.
"Thank you for sharing your positive experience with our onboarding process and welcome goodies! Our top priority is ensuring our clients feel welcomed and accommodated. We're glad to hear that Lewis went above and beyond for you and your partner. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic and very professional service. Communication was excellent. And made everything really easy for me being a first time landlord. Would highly recommend. Many thanks Kellie, Jamie, and Lewis 🙂 …
Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a fantastic experience with our services. Making things easier for our clients, especially first time landlords, is what we strive for. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe just recently sold our property with countrywide and the service and experience was fantastic. Aidan came to value our property and we couldn’t thank him enough he was super helpful and provided us with all the information we needed. From start to finish I can’t thank all the team at countrywide enough our house wasn’t even on the market that long and it was sold. As first time sellers we didn’t know what to expect but Aidan and Erin went above and beyond to keep us informed with everything. Thank you again for all your help!! Scott and Chantelle
Thank you so much for your kind words, Scott and Chantelle! We are thrilled to hear that you had a fantastic experience selling your property with Countrywide. Our team is dedicated to providing helpful and informative service, and we are so glad that Aidan and Erin exceeded your expectations. Congratulations on the quick sale of your house! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleHaving bought my house through them 2 years ago, My mortgage is due and so I needed a valuation of the property to get a more updated price on it. I called them two weeks ago to arrange a time and date suitable for us both to get it done, only to be told the night before the date it wasn’t worth their time as I was not interested in selling the property, only getting a valuation for a new mortgage. I said Fine and left it at that thinking about other estate agents and options. A couple of days later I recieved a call from them Apologising for the cancellation and did I wish to rebook again. I mentioned my concerns about the last cancellation and the Adviser was very sorry and said “No it will go ahead, we will send you an email to confirm. Well, I never received an email confirming the appointment, so the day before I called again to confirm it was going ahead. “Yes I can see it in the diary”, I will get the assessor to call you when he comes back in”. Well again, I never got that call, so I left work early to make the appointment agreed with th at my house, only to be let down yet again and no one show. I will be calling them tomorrow to also complain to the manager, but don’t hold much hope.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFinding a flat in Glasgow is difficult since the market is so competitive. In my nearly a month long search I had several poor experiences with other realtors. Countrywide, on the other hand, made it their priority to help me find the perfect flat and to get in in the shortest window possible. No company serves its clientele without the hard work of their employees. Anna Thomson in particular and her colleague Laura were immensely helpful and made my acquiring a flat to rent painless. I cannot thank them enough for their amazing service.
Thank you for choosing Countrywide to help you find your perfect flat in Glasgow! We take pride in our team's hard work and dedication to providing excellent service. We are thrilled that Anna and Laura were able to make your renting experience a breeze. Kind regards, Lucy, Customer Feedback and Support Team .
5/5
GoogleThe process began with Gavin who knows his stuff, he got our house up on the market quickly with quality images. Hannah and the team (Daisy, Sophie, Megan) then stepped in and were influential in the selling of my property, organising 26 viewings!! It was a smooth process from start to finish with Countrywide - Couldn’t recommend enough.
Hello Grania, Thank you so much for your fantastic 5* review! We're thrilled to hear that Gavin, Hannah, Daisy, Sophie, and Megan made the process smooth and efficient for you. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleChris was very helpful, friendly, and explained to me clearly the process of buying a flat as I was unfamiliar with the process and just started looking. I also got tips on good areas, told what to look out for, and he responded to my emails very quickly. If your a prospective first time buyer, you should definitely pop in for a chat!
Thank you for your review, we are thrilled to hear that Chris provided such a positive and helpful experience for you! We strive to make the buying process as smooth as possible, and we are always here to answer any questions you may have. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThey went above and beyond to get my house on market quickly
Many thanks for your fantastic 5* review Nicola. I will of course pass on your kind hearted words to our Dennistoun branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would highly recommend Countrywide -Dennistoun the way they handled my sale and communication from them was above and beyond . Stuart Clelland was truly amazing , professional and knowledgeable. Paula , was also great and I was informed every step of the way through out the sale . Thank you Countrywide - Dennistoun x🙏
Thanks Barb for the wonderful 5* review, recommendation and considerate comments regarding your experience with Stuart, Paula and our Dennistoun branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can highly recommend Countywide Dennistoun. They have just sold my flat and I am delighted with the offer I received. All the sales team were professional and genuinely kind as well as being efficient. Communication was timely and clear. Customer service at its best!
Thank you for your thoughtful 5* review and recommendation Anne! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much, Stuart and Gemma, for making the sale of our dad's home such a smooth and hassle-free process. Always there for me with updates and advice - much appreciated. Highly recommend the team @ Countrywide, Dennistoun!
Thank you for your 5* review and recommendation Luciana. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from the West End team for re-letting my property. It was only vacant for a few days and their communication was first class. Very happy with the service.
Thank you for taking the time to leave us this amazing 5* review Angela. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleBeen a landlord with Countrywide for a good number of years now and cant fault their service. Reece is my current property manager and is certainly one of the better ones. Very helpful guy :)
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleIn April, we worked with Countrywide to sell our home in Glasgow, and they were excellent from start to finish. Hannah Shearer and her team were exceptional. Gavin came out personally just days after our first email to provide a price evaluation. Once we decided to go with Countrywide, they wasted no time, taking photos and preparing a full marketing package for a later launch. Hannah priced the property strategically to attract maximum interest. After going live, we had numerous viewings, which led to several strong offers. Within a week, we accepted an offer well above our asking price. Throughout the process, Hannah and her team were not only highly efficient and productive, but also an absolute pleasure to work with.
Thank you so much for choosing Countrywide to sell your home! We are thrilled to hear about your positive experience with our team, especially with Hannah and Gavin. It was our pleasure to work with you and we are delighted to have helped you achieve a successful sale. Thank you for your kind words, we truly appreciate it! Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
GoogleThe worst of worst communication Iaps I have ever seen. I have recently moved out from one of the properties managed by countrywide. At the end of tenancy, I’ve completely taken care of Cleaning myself by booking a private cleaners and have steam cleaned the carpet and give the property as it is when it was handed over to me. But the property management team have charged my total deposit for Cleaning. The provider me with an initial report after end of the tenancy Which states the property is clean and there is no need of any further cleaning. But all of a sudden, they’re saying that Properties is not clean and they’re charging me my entire deposit to clean the house. They’re completely robbing the tenants. They are providing me the quotes For Cleaning without any company name or a cleaner name on it, which clearly says they’re robbing the tenants. Never trust countrywide. Never in your life, trust countrywide.
We apologise for any inconvenience caused during the end of your tenancy. We strive to provide transparent and fair services to all of our tenants. Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleTop class service from initial meeting with estate agent, photographer arranged to come to take photos of my property on the Thursday and house was on the Market on the Monday and sold the following Monday. Let countrywide know my availability for viewings, and kept in touch via e-mail when a viewing was booked in. Highly recommend Countrywide, made a stressful task, less stressful!!
Thank you so much for your kind words! We are thrilled to hear that our team was able to provide top-class service and make the selling process less stressful for you. We truly appreciate your recommendation and are so glad that we could help make your experience a great one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExtremely happy with our recent experience selling our home with Countrywide Shawlands; both Graham & Zoe in particular were a pleasure to deal with…always professional, prompt and providing expert opinion/expertise when required. Also a mention to all the staff in the branch who dealt with our sale, again, all were extremely professional and an absolute pleasure to deal with. Would happily recommend Countrywide Shawlands services! Great work folks!!
Thank you Marcello for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood service throughout the buying and selling process. Communication was great! Recommend!
"Thank you for your kind words! Glad to hear that our service and communication met your expectations. It was a pleasure doing business with you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI am very happy with the service received from the team at Countrywide Shawlands. Not only they have offered very competitive fees compared to other agents, but made sure my property is marketed well by organising pictures and home report. My flat sold within less then a week from putting it on the market. I would definitely use again and recommend this estate agent. Thank you !
Thank you for your kind words and for choosing Countrywide Shawlands as your estate agent. We strive to provide competitive fees and top-notch marketing for our clients, so we are thrilled to hear about your positive experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOverall, I have a very efficient service from Countrywide as property managers who have looked after my rental property for some 15 years.They respond promptly to tenant’s concerns; notify me in a timely fashion when these arise and arrange for these to be resolved, always first liaising with me and to seek authorisation. Whilst this may not always have been the case in the early years the service and communication have improved enormously in recent years. Reece has been designated my named contact and this has made a reassuring difference.
Thank you for your kind words! We strive to provide efficient and timely service to both our tenants and property owners. It's great to hear that you have seen an improvement in our communication and service in recent years. We are always here to help and our designated contacts, like Reece, are committed to making a difference for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJamie has been brilliant, couldn't ask for more as we rent a fab new property. Thanks again. S.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe recently rented our flat through the Countrywide letting team at Candleriggs, Glasgow. They made the journey stress free with their professionalism and friendliness. In particular, Aiden and Ami deserve a mention; they keep us informed with regular progress updates and guided us through the process seamlessly. Delighted with the service received!
5/5
GoogleI have used Countrywide to manage my rental property for over 25 years and remain happy with the service provided. The lettings team provide a reliable, dependable service that takes all of the hassle out of letting. Communication with the team is good, with timely updates provided on tenancies, work that needs to be done, changes to regulations or any other issues that may arise. I would happily recommend them.
Thank you for your loyalty and kind words! It has been a pleasure serving as your rental property management team for the past 25 years. Our dedicated lettings team strives to provide a hassle-free and reliable service, and we are constantly improving our communication to keep you informed. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Countrywide Scotland is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Glasgow Sales has the most, with 297 reviews rated 4.2 out of 5, followed by Glasgow West End Sales with 266.
The seven Countrywide Scotland offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
