★★★★★ 5/5
GoogleAbsolutely amazing!
Mollie from Coopers Estate was amazing and i have moved into 3 different location and never have I received customer service like Mollie has given me. From answering texts when I was in Portugal to replying at untill late while I disturbed her!
I moved into my place and it is amazing! I don't know if it's like this all the time but they also left some essentials for us to use! Little touches like this makes you feel like they really do care where you move too!
Thank you so much Coopers and thank you so much Mollie!!!
Regards
Abdel, Alexa and Carolina!
Abdelkader · 10 January 2019 · Coopers Residential Uxbridge (1 Vine Street)
Agent replied · 8 January 2025
Dear Abdel,
Thank you for your five star review and thank you for specifically highlighting Mollie and the service you've received.
Great to hear you're happy with your new place.
We wish you all the best in the future and if we can be of any further assistance please do let us know.
Regards
Coopers Residential
★★★★★ 3/5
GoogleMollie Kelsey did an outstanding job for me as she has been my main point of contact throughout the entire process of re-letting my property. Mollie has always been available to help providing valuable information and trying to speed things up. I can’t say the same for other departments as things were not share promptly with both to the leaving tenants and new tenants causing bit of confusion and additional hassle for me as a owner. On top of that Inventory company Coopers uses in not great lots of inconsistencies and over sight in the inventory
Marco · 10 January 2019 · Coopers Residential Uxbridge (1 Vine Street)
Agent replied · 8 January 2025
Dear Marco,
Thankyou very much for taking the time to leave us a review, we really appreciate your feedback.
It's great to hear that you had a great experience with Mollie, but disappointing to hear not everything went so well.
I will ask one of our senior members of staff to give you a call, it would be great for us to get some further detail and get to the bottom of it for you.
Regards,
Coopers Residential
★★★★★ 5/5
GoogleFab!!!! Greg, Matt and Rhys were amazing - they sold my house and managed to smooth out any hiccups that we had along the way.
I wouldn't of changed estate agent at all - Greg made our house sale as easy and smooth as any house sale can be.
Not only did Greg ensure we got lots of viewings he also provided great and honest feedback.
I cannot recommend Coopers enough, the team were great, the house sale went though as soon as it possibly could and even after we moved Greg called to check we had settled in. 10/10 for service :)
#TEAMCOOPERS
Hayley · 10 January 2019 · Coopers Residential Uxbridge (1 Vine Street)
Agent replied · 8 January 2025
Dear Hayley,
Thank you very much for leaving a five review and in particular about Greg, Matt and Rhys at our Uxbridge branch.
Fantastic to hear you received such good service on the sale of your home and we provided great and honest feedback throughout.
We wish you all the best in the future.
Regards
Coopers Residential
★★★★★ 5/5
GoogleThe quality of service/communication received was of the highest standard.
It was a pleasure to retain David Jenkinson/Coopers for the sale of my property, having bought previous from David/Coopers, they were my go to choice to use.
The buyer was fully qualified and exchanged within 6 weeks.
Would use again and recommend to others.
D · 12 December 2018 · Coopers Residential West Drayton
Agent replied · 10 December 2024
Good Morning, thank you for the kind review of Coopers Residential and in particular the West Drayton branch and David. Kind regards, Coopers Residential
★★★★★ 5/5
GoogleOur experience began with David's incredible professionalism and his clearcut knowledge of real estate, the market and the Hillingdon area. Further to this, Rico was absolutely fantastic in arranging a large selection of viewings, from which our house was sold within 24 hours. We would like to thank Rico for his utmost support with the selling of our property and his positive outlook that carried us through the beginning stages of the process. Moreover, we also want to mention Callum who constantly kept us updated and informed regarding the progress of our sale. Like Rico, he was cheerful, professional and friendly. Our experience with Coopers has been amazing and we really couldn't fault their customer service skills. On a final note, David was a great team leader and perfectly orchestrated the process of buying and selling. I would highly recommend Coopers to anyone in the Hillingdon area and the whole team is great at what they do.
Saeeqa · 12 December 2018 · Coopers Residential West Drayton
Agent replied · 10 December 2024
Dear Saeeqa
Thank you for your review, it's great to hear specific feedback on the team at West Drayton.
A 24 hour turn-around is fantastic and makes for a very pleasing read.
Providing faultless customer service, support and communication are qualities that Coopers Residential always strives to accomplish and so it's great when this is acknowledged by the customer, thank you.
All the best with your move.
Best wishes
Regards
Coopers Residential
★★★★★ 5/5
GoogleRussell and Keeley worked with me over the course of 10 months to sell my Grandfathers probate property. We had some hurdles to jump but nothing was too much trouble for them which really helped during a difficult time. Many thanks for all your help.
Kym · 11 December 2018 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 9 December 2024
Thank you for the review Kym and thank you for choosing Coopers. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.
★★★★★ 5/5
GoogleTop marks to the Ruislip Manor team (Dan/Oliver/Nicola).
They made it happen ??????
Matt · 10 December 2018 · Coopers Residential West Drayton
Agent replied
Dear Matt, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleCoopers were recommended to us from a friend of ours that sold through the Ruislip Manor branch not too long ago so we thought it was only fair to give them the opportunity to help with the sale of our house and they did not disappoint, great service, knowledge and guidance throughout the sale from start to finish. We would definitely recommend Coopers to our friends and family and thanks once again to all the team at Ruislip Manor
Danny · 10 December 2018 · Coopers Residential West Drayton
Agent replied
Dear Danny, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleHad the pleasure of dealing with Daniel Gibson for a purchase. He was attentive and did lots of chasing as the sellers were slower than expected. He was professional throughout and really drove the transaction to completion. We've no doubt this would've taken double as long with other agents who do not handle the post offer / pre exchange period nearly as well.
SS · 10 December 2018 · Coopers Residential Ruislip
Agent replied
Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Dan did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleCannot thank Oliver enough for all his hard work selling our house. We found him, as with all the staff at Coopers, helpful, friendly and professional. Great communication, making the process seamless and hassle free, putting us totally at ease and making the whole experience less stressful. Thanks again, we will be sure to use Coopers again for our next move, a great company and team.
Sofie · 10 December 2018 · Coopers Residential Ruislip
Agent replied
Dear Sofie, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleExcellent service from Daniel and Ellie
Omar · 10 December 2018 · Coopers Residential Ruislip
Agent replied
Dear Omar, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Dan & Ellie did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleI couldn't recommend Coopers highly enough - friendly, professional and very helpful. Oliver Rooney has been super throughout the sale of our home which was sold super quick and he even helped a friend who was having some trouble buying in another area.
Lee · 10 December 2018 · Coopers Residential Ruislip
Agent replied
Dear Lee, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Oli did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleWe can not thank Dan enough for all of the work that he has put into selling our old home and purchasing our new home. From day one we have been impressed with the professionalism and dedication from everyone at Coopers in Ruislip Manor. Dan especially has kept us informed throughout the process and is always available if we had a query or issue. Thank you so much for all your hard work and if I ever decide to move again (god forbid!) hopefully the next agent will be as good as you. If you are looking to sell your property in the Ruislip area look no further than Coopers for an efficient, professional and excellent service.
Ajay · 10 December 2018 · Coopers Residential Ruislip
Agent replied
Dear Ajay, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Dan did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleExceptional service from Rico at Coopers. A great estate agent who does what he says he will, is honest and will mange your expectations and timescales perfectly. Would highly recommend speaking with Rico if you are looking to buy or sell your house.
Craig · 12 November 2018 · Coopers Residential West Drayton
Agent replied · 10 November 2024
Dear Craig, thank you for the kind review of the West Drayton Branch. Rico is really glad to be of assistance. If we can help with anything in the future don't hesitate to give Coopers a call or pop in to one of our 6 branches situated throughout the Borough. Kind regards, Coopers Residential.
★★★★★ 5/5
GoogleI used Coopers Estate Agency for the first time in my life and I made the best choice ever!!! Best communication through my application, as it was vital for me, applying for my first mortgage.
Thank you Callum Keane and Rico Luis for all your professional help, you deserve 10 stars.
Mihaela-Simina · 12 November 2018 · Coopers Residential West Drayton
Agent replied · 10 November 2024
Dear Mihaela-Simina,
We're very happy to receive a five star review and such positive comments, thank you.
Great to hear you're on the property ladder for the first time and that Coopers have guided you through this process.
We wish you all the best in the future.
Regards
Coopers Residential
★★★★★ 5/5
GoogleWithout a doubt the best estate agent I've come across. Rico was especially helpful, clear and prompt. I was able to purchase my first home within 5 weeks of making an offer and this was down to the persistence and professionalism of both Coopers and their recommend solicitor.
Yassin · 12 November 2018 · Coopers Residential West Drayton
Agent replied · 10 November 2024
Thank you for the review Yassin and congratulations on the purchase of your new home. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.
★★★★★ 5/5
GoogleExcellent Estate Agents. After having excellent service from Coopers Uxbridge for my rented house, we were keen to deal with Coopers in buying our first house. And it finally happened through Coopers West Drayton.
Our first interaction with Kayleigh and then onward with Rico was perfect, Rico worked incredibly hard to ensure that the process was completed effectively. Rico was very comforting and caring especially with our complicated case.
Before finalising with Coopers we did see some houses with other estate agents in Uxbridge & West Drayton, and i can guarantee that the professionalism & helpfulness attitude of Coopers team stand out among all. My first preference in my next deal will always be Coopers ...
Thank you Kayleigh, Rico & Steven
Tarun & Rashmi
Tarun · 12 November 2018 · Coopers Residential West Drayton
Agent replied · 10 November 2024
Dear Raikhy, thank you for the kind review of the West Drayton Branch. The team are really glad to be of assistance. If we can help with anything in the future don't hesitate to give Coopers a call or pop in to one of our 6 branches situated throughout the Borough. Kind regards, Coopers Residential.
★★★★★ 5/5
GoogleA massive thanks to Rico and the whole team at coopers, they have helped me from start to finish with Everything I needed. Everyone has been so friendly whether it was in person or through telephone conversation. Thanks to you, we have found our perfect home. Thank you is not enough for all the effort that has been put into selling my property, I really appreciate it. I would defiantly recommend Coopers estate to anyone for future plans.
Seema · 12 November 2018 · Coopers Residential West Drayton
Agent replied · 10 November 2024
Dear Seema,
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback.
It's fantastic to hear that you had such a good experience with our West Drayton team and particularly Rico because as a company we pride ourselves on local feedback.
We're so pleased you found your perfect home, and hope you will enjoy it.
Regards
Coopers Residential
★★★★★ 5/5
GoogleFrom start to finish I have been very happy with the service I received from Coopers. My property was valued well, the brochure and online marketing was very professional and the viewings were very successful. They achieved several offers and helped advise on important considerations while making a decision. The after sale care was faultless, though my subsequent purchase had its complications, the team ensured my sale went through with little concerns and complications, and they were always available when needed. David Jenkinson, Kayleigh and Rico were wonderful throughout, and I have no doubt I made the right choice of agent when selling my property. Thank you to all.
T · 12 November 2018 · Coopers Residential West Drayton
Agent replied · 10 November 2024
Thank you for the review Tanya and thank you for choosing Coopers. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.
★★★★★ 4/5
GoogleRating only, no written review.
Kailash · 25 October 2018 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 23 October 2024
Thank you for the review Kailash. Best wishes, Coopers Residential.
★★★★★ 5/5
GoogleRating only, no written review.
Daniele · 31 August 2018 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 29 August 2024
Thank you for the review Daniele and congratulations on the purchase of your new home. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.
★★★★★ 4/5
GoogleRating only, no written review.
Kailash · 31 August 2018 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 29 August 2024
Thank you for the review Kailash. Best wishes, Coopers Residential.
★★★★★ 1/5
GoogleWe had a very poor experience of trying to sell our house through Coopers which included at least one offer not being passed on and critical information not being conveyed to potential buyers. This ultimately led us to cancel the sale of our property through this estate agent.
The draft brochure that was prepared was of a very poor quality. The description of the house was inaccurate and had numerous errors (for example, directions being given from the West Ruislip office and not the Ickenham branch). In addition, it seemed to be written with generic text rather than specific information about the property that could be of value to potential buyers (for example, planning permission had been obtained for a large extension). The accompanying photos were satisfactory but did not show the property in the best light. Furthermore, the large photos included on the brochure seemed to show the least important rooms in the property and did nothing to help sell the house. It took much effort to resolve these deficiencies prior to putting the house on the market.
Communication from the agency was also very poor. We often had little notice about viewings and when we were provided feedback, it was often uninformative and of little value. The generic feedback that we typically received was that it “went well” but little more than that. Key information that we had highlighted to the estate agent was not passed on to people viewing our house. In particular was the fact that we would have been happy to break the chain and move in to rental. During later discussions with the estate agent, it was possible that we missed offers because of this omission.
The most critical failure of this estate agent was that at least one offer was not passed on (which was confirmed by the agency). When we confronted the estate agent about this, were were told that there had been a communication breakdown within the office. In addition, our neighbours informed us they had spoken to people viewing our property (at least two different families). During these conversations with our neighbour, these people mentioned they had also offered on our house and were hopeful that we would accept. We received no such communications through the agency.
Ultimately, our trust in the agency was completely lost and we decided to switch our sale to another estate agent (Orchard). Following this switch, Orchard quickly found us a buyer and we had multiple offers.
Gordon · 31 August 2018 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 29 August 2024
We pride ourselves on our customer service and are disappointed to receive this review and would like to apologise for any stress caused. We have looked into the points you have raised and would like to respond. Firstly our details were created for your property and were approved to be used before we begun any marketing and any mistakes in the first proof were amended before we published any details. We are sorry you were unhappy with the images, we would have been more than happy to retake any of these at our own cost. In terms of viewing notice, we do what we can but ultimately respond to the buying market and are led by their own timings. The same principle applies to feedback, we will always pass on our buyers opinions but are only able to pass on what we have been informed. In terms of offers, we did not receive any formal offers that were not put forward to yourself. The client mentioned who may have expressed an interest to your neighbour were not in a position to proceed and did not ask to put an offer forward. On this occasion I can only apologise we didn’t meet your expectations and wish you best of luck with your move, Coopers Residential.
★★★★★ 5/5
GoogleI received an exceptional service from Matt. He was a great point of contact. He took us to visit 3 or 4 properties and really took time to understand what my girlfriend and I required and what would make us happy....
We love our place and Matt a month later after moving in has still been available to assist with any issues.
Really pleased
Thanks a lot Matt
Emmz · 27 August 2018 · Coopers Residential Uxbridge (1 Vine Street)
Agent replied · 25 August 2024
Thank you for the review Anthony, we wish you all the best of luck in your new home. If you have any questions during your tenancy, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.
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