Trusted Agent profile · Middlesex and Surrey

Verified

Coopers Residential estate agents in West Drayton, Ruislip, Ruislip Manor and 3 more

4.8

★★★★★ Excellent

2,453 reviews across 10 offices and 4 platforms

www.coopersresidential.co.uk

Coopers Residential has 10 offices, in West Drayton, Ruislip, Ruislip Manor, Uxbridge (two offices), Hillingdon (four offices) and Hampton (Middlesex and Surrey). Together they have 2,453 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

2,303

Reviews on Google

All 10 offices

Facebook logo

3.6 / 5

27

Reviews on Facebook

Business-wide

Yell logo

3.4 / 5

5

Reviews on Yell

All 10 offices

Trustpilot logo

118

Reviews on Trustpilot

Business-wide

Our offices

Coopers Residential's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,291 reviews on Google only. Show every review

5/5

Google

One of the best! We were a bit concerned as a first time buyer, but Coopers had been excellent from the first day of viewing till I got my keys. Callum, Ryan and Rico - all of them were polite, kind and helpful. They communicated clearly and quickly with all the parties involved and made sure we were informed with the right info. I would highly recommend. All the best!PositiveResponsiveness, Quality, Professionalism, Value

Razik · 11 November 2022 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Hi Razik, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Callum & Ryan all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Rico was amazing to work with. Super efficient and helpful from day one to completion. I regret not choosing Coopers to start with when selling my property but glad I did in the end as Rico found a buyer very quickly and managed the process from start to finish.

James · 11 November 2022 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Hi James, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Big thanks to the team at Coopers for facilitating the sale of my property. They've been great at communication and keeping me updated on the process and since accepting an offer the level of service has been maintained and I'm really pleased over all. They've always been super professional and very responsive. Kudos to Callum and Rico!PositiveProfessionalism

Keleigh · 11 November 2022 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Hi Keleigh, thanks so much for taking the time to leave us a 5 star review, it's great to hear that both Callum and Rico did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

We used Coopers West Drayton office to sell our late parents home . I cannot speak highly enough of them . Rico was our 1st contact , so professional with a lovely manner . Totally understood that it was a very emotional time . Equally impressed with both Callum and Ben . Would not hesitate to recommend. As a team they made the process as smooth as possible . They were very thorough and kept us updated at all times . Very pleased that we chose them .

Sue · 11 November 2022 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Hi Sue, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Callum and Ben all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

I only have positive things to say about Coopers West Drayton and recommend them highly. Rico, Callum and Ben are a highly talented team and a credit to both Coopers and the property industry. They supported me with my first property sale and right from the very start, I felt completely re-assured. They explained everything clearly, took the time to establish a relationship with me and were pro-active, professional and courteous at all times. Levels of communication were consistently high and the whole process was smooth and efficient. My property sold in about a week and above the asking price, which I attribute without any hesitation to the knowledge, expertise and reputation of my appointed agent, Coopers West Drayton.

Maria · 11 November 2022 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Hi Maria, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Callum and Ben all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

If I could give more stars I would, Coopers and especially Luca recently helped me sell my house and he could not have been more helpful. He ensured I was fully up to date with what was happening, was very proactive, took the time to explain each step of the process to me and when I was having difficulty with my solicitor he went above and beyond to ensure the process kept moving and all parties in the chain were happy. I would recommend him 100%, THANK YOU LUCA!!

Derval · 2 November 2022 · Coopers Residential West Drayton

Agent replied · 30 July 2023

Hi Derval, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Luca did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Excellent Service from start to completion. Luca at Cooper's was outstanding, extremely helpful,open and reliable through out the whole process.He made the nightmare that is moving house a breeze! Helping us consider things we hadn't thought of...from arranging viewings to keeping us updated about the progress at every stage. Thank you for all your help these past few months a particularly challenging time and reassuring us when things took longer than expected. We would highly recommend Cooper's Residential for your next house move. all the best Sagar&Lavina

Lavina · 2 November 2022 · Coopers Residential West Drayton

Agent replied · 30 July 2023

Hi Lavina, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Luca did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Excellent Service from start to completion. Luca at Cooper's was outstanding, extremely helpful,open and reliable through out the whole process.He made the nightmare that is moving house a breeze! Helping us consider things we hadn't thought of...from arranging viewings to keeping us updated about the progress at every stage. Thank you for all your help these past few months a particularly challenging time and reassuring us when things took longer than expected. We would highly recommend Cooper's Residential for your next house move. all the best Sagar&Lavina

Lavina · 1 November 2022 · Coopers Residential Ruislip Manor

Agent replied

Hi Lavina, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Luca did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

I would like thank Sophie at Coopers for her professionalism throughout our search for a property. She understood our specifications and provided us with the right options. The whole process has been smooth. Sophie was very quick in responding to our questions/requests. I would highly recommend Coopers.PositiveResponsiveness, Professionalism

Jaydeep · 26 October 2022 · Coopers Residential Uxbridge (1 Vine Street)

Agent replied · 25 October 2024

Hi Jaydeep, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Sophie did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

1/5

Google

Lily has been extremely helpful and responsive when we decided to move to one of the advertised flats. The process starting from viewing the flat to signing the agreement took 2 days, which is by far the best service we got since we started renting. Many thanks to her! Edit: I regret giving this review before I actually moved in. Once the review was given, the agency stopped caring about anything saying how it's not their issue that the flat wasn't clean. We had to delay our moving date and pay extra money to rent the van we planned to use, to rent the space where we stored everything, to the point where it affected our moving so much we had issues paying the 2nd month rent. When this happened I got an extremely rude call from their agent saying they do not care about excuses when this was entirely due to them and the property not being ready to move in. :) So I guess in this case it was their business. I will never recommend this company to anyone. They are themselves so full of excuses. Probably very easy to see in the next comment they will make here.

Oana · 26 October 2022 · Coopers Residential Uxbridge (1 Vine Street)

Agent replied · 25 October 2024

Hi, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Lily did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Cooper lettings have been extremely helpful in finding us the property and helping us find the perfect house for us as per our requirements. Lily was our Agent and she is extremely friendly and helped us in every step. She was very patient with us.

Sneha · 26 October 2022 · Coopers Residential Uxbridge (1 Vine Street)

Agent replied · 25 October 2024

Hi Sneha, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Lily did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Cool cribs is A fantastic agency The agent named as Albert was very helpful towards me. He helped me deal with my situation and was very responsive. To be honest he worked after his working hours just to help me out. Grateful for that assistance. So i suggest everybody to use these agency and ask for albert. Stop using those fancy agencies called dexters etc. They are overrated.

Vaishnav · 25 October 2022 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Kayleigh is amazing. She skillfully got the parties to agree to a price and schedule for the sale of a house, and has been helpful, knowledgeable and friendly throughout. She has really gone above and beyond, always being available to provide additional information and to ease me through the process of buying my first house here. Would definitely recommend.

Laura · 24 October 2022 · Coopers Residential Hillingdon (27-29 Swakeleys Road)

Agent replied · 23 October 2024

Hi Laura, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Kayleigh did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Rating only, no written review.

Varun · 18 October 2022 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Rating only, no written review.

May · 18 October 2022 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Rating only, no written review.

Muhammand · 18 October 2022 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Staff is friendly and helpfully

Tomasz · 18 October 2022 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

1/5

Google

I view 2 studios with them, both disgusting and so dirty, really to get depressing and in a group viewing, in the second one with 5 more people, they don't care about you at all, the experience make feel like I was begging and competing for a third world studio with high cost

Marc · 18 October 2022 · Coopers Residential Ruislip Manor

1/5

Google

They ask for holding deposit transfer upfront to secure the a rental property and they will keep it before you sign any paperwork if you change your mind. They are allowed to do that but beware.

R · 18 October 2022 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Dear Raul Thank you for your comment. All reviews are appreciated. Kindly, contact us if you wish to discuss. Regards, Cool Cribs Team

5/5

Google

Getting a nice room at a reasonable price in September was impossible. Albert was very helpful in finding us the right room.

S · 18 October 2022 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Met up with Elena after she relied quickly on SpareRoom, did the viewing and then paid the holding deposit. Everthing was done over email, sent over my docs and references! Bish bash bosh.. I got scammed for £2.5 k so I had extreme anxiety! But they assured me everthing would be fine as it was. My place is the best and I’m extremely lucky I found this agency. 1000% recommend!!!!

Rabiha · 18 October 2022 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

1/5

Google

Avoid this place at all cost!!! Albert wasted our time and money. He told us the last minute that the flat is unavailable when we paid the deposit for the new flat. His work ethic and standards has not been good. We had to repeat ourself multiple times and he still was not update to date with infos we gave him.

Nomun · 18 October 2022 · Coopers Residential Ruislip Manor

5/5

Google

Highly recommended! Guy named Albert is really helpful and he did all he could to make sure that we move in as soon as possible. We were extremely worried regarding our accommodation because we weren't able to find anything but Albert did it in no time at all.

Syed · 18 October 2022 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Coopers Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Coopers Residential is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2014.

Lettings Agency of the Year by year, 2014 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

EA Masters

Coopers Residential and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.

EA Masters by year, 2018 to 2020

Source: EA Masters winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Coopers Residential

Which Coopers Residential office has the most reviews?

West Drayton has the most, with 615 reviews rated 4.9 out of 5, followed by Ruislip with 605.

Where are the Coopers Residential offices?

The 10 Coopers Residential offices, by town:

Has Coopers Residential won any awards?

Yes. In The Trusted Agent 2026 awards, Ruislip won Platinum, Ruislip Manor won Platinum and three more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales and Lettings, North West London. The group and its branches have also won 7 other industry awards since 2014.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent