Trusted Agent profile · Middlesex and Surrey
Verified
★★★★★
2,453 reviews across 10 offices and 4 platforms
Coopers Residential has 10 offices, in West Drayton, Ruislip, Ruislip Manor, Uxbridge (two offices), Hillingdon (four offices) and Hampton (Middlesex and Surrey). Together they have 2,453 reviews on four platforms, rated 4.8 out of 5 overall.
2,303
Reviews on Google
All 10 offices
27
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 10 offices
118
Reviews on Trustpilot
Business-wide
Coopers Residential's 10 offices, most reviewed first. Each has its own page.
Showing 2,291 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Hi Malcolm, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Coopers did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleRating only, no written review.
Hi Rafal, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Coopers did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleLovely and helpful team at Coopers - have been assisting us to secure our flat for the last few months. Thank you to Rico, Ben and Callum.
Hi Nicoleta, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Ben and Callum all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleHuge thank you to Rico and the team who went above and beyond to secure the sale of our property. Rico was extremely professional at all times and communicated clearly (with all parties) through the whole process.
Hi Sarah, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico and the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleGreat Service with really good communications.These guys are good at their job, they were one step ahead at every turn. But the service wasn't only extended to us, the sellers, they looked after our buyers, therefore ensuring a good sale of a large and unusual property.
Hi Phyll, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Coopers did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
1/5
GoogleSomething fishy going on at Sipson Road offers in excess of £485,000 I have a portfolio of 14 properties so I can say, I pretty much know how the system works with confidence. A long story short. A property next to my mother’s house became available to buy which I was very interested in adding to my portfolio due to the location. I spoke to the seller directly before they advised the agents to sell, we agreed once the property was on the market we would contact the agent and make a offer. I did this in the first few days of the property being listed and the agent requested proof of funds as I was a cash buyer to which my solicitor sent the agent within an hour. We had no response at all from Callum after this. After chasing Callum advised it is company policy the property must be view before an offer. We agreed to go on a bulk viewing day and then made the offer, we had a few concerns as a supporting wall had been removed, but Ben advised this was only cosmetic I am not aware of Bens qualifications but unless he is a qualified structural surveyor then it was very wrong to advise it was only cosmetic. We was advised by Ben that he would email on Monday to let us know regarding our offer. No email or call from Ben on Monday I thought maybe he is just busy so I’ll give another call later in the week. I called Ben later in the week to advise I was happy to procced with the purchase subject to a structural survey which I would arrange by myself direct with the surveyor could we arrange access the property the following week. Ben said it was not possible as he didn’t have keys for the property and would need to contact the seller he took my international number and UK mobile number as I am currently away on business and said he would call me back by the end of the day. Again no call or response from Ben by the end of the day or even the next day or the following week. Funny enough as my mother lives next door she saw the agent a few days later with a positional buyer discussing selling points in the garden. Strange as the agent had no keys? I called again the next week to Bens mobile but no answer and he didn’t call back after seeing the missed calls. A few days later I called the office and Callum answered the phone. I explained I made a offer which was subject to a survey and would it be possible for my surveyor to access the property. He said straight away er em we are in a meeting now but a offer would need to be made before a survey to which I replied I had made and initial offer twice now and got no reply, he said again he was in a meeting and took down my international number and UK number and said Ben or himself would call me back by the end of the day, this did not happen. After pretty much giving up with coopers another week later I finally get a email from Callum stating the offer was declined by the buyer and they are proceeding with another buyer and sent links of alternative properties. Why no communication from coopers beforehand? Why not negotiate and state there is another offer would you like to increase your offer? I was prepared to pay between £485,000 to £530,000 but not given a chance to increase my initial offer which is normal practice and totally ignored. After my initial offer of £485,000 I was just ignored…. Was the issue regarding the survey? Did they have another buyer already lined at an agreed price to which they ignored all other interested parties. Does seem common amongst offer reviews. I’ll leave it up to you to make up your own minds but I would certainly not sell a property with coopers as it appears they will not get the best price possible.
Dear Ricky, thank you for your feedback. We pride ourselves on our service, therefore take all our reviews seriously. I understand that we have already been in contact with you directly to discuss and resolve this query. After investigating the matter, we can confirm that my colleagues had dealt with your offer appropriately, the sellers told us they were not going to make a decision on your offer straight away, as they had wanted to wait and continue with marketing. This had been explained to your Mother, and as soon as our clients made their decision we did let you know. In relation to a survey, Ben had explained that if you wanted to arrange a survey this would be fine, should you offer be accepted but not beforehand. Unfortunately the sellers decided to proceed with another buyer, however, we do take your feedback on board. Regards Coopers.
5/5
GoogleFirst time I've used Coopers Residential and can't praise the whole team enough. Rico made the purchasing process stress free and after-sale care remains highly professional.
Hi Steve, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleRico & Callum did an excellent job in selling Mulberry Crescent. They were very helpful and professional throughout and I would highly recommend them to anyone looking to sell their house. Best Regards of the future Carol Ives
Hi, thanks so much for taking the time to leave us a 5 star review, it's great to hear that both Rico and Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleI've had a great experience selling my property with Coopers. Both Rico and Callum kept me upto date with what was going on even after the offer was accepted on the property and things needed chasing up Rico quickly stepped in and did the chasing. Thanks guysPositiveResponsiveness
Hi Kam, thanks so much for taking the time to leave us a 5 star review, it's great to hear that both Rico & Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleI am very happy with the high level of service I have received from Rico and his team at West Drayton. They have been so professional, helpful, and assisted me with the sale from start to finish, always replying to any queries I had, constantly updating me - an absolute pleasure to deal with and I am very glad I chose them to sell my property. Thank you so much.
Hi Karen, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico and his team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleFrom the moment I called Coopers and spoke to Callum the process was dealt with fantastically. We were shown the house by Rico and Callum dealt with the purchase right till the end. Communication was great and although we had some hiccups in the chain Callum dealt with everything really professionally and he was very informative. I wouldn't hesitate to recommend them! 5 stars!
Hi Preeti, thanks so much for taking the time to leave us a 5 star review, it's great to hear that both Rico & Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleReally pleased with the service and communication provided by Callum throughout my sale process. He was very polite and extremely professional in dealing with all matters regarding the sale. I would highly recommend Coopers to anyone looking to sell their properties within the area.
Hi Areerat, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleJust exchanged on my first-time buy! Callum and Rico were ever so helpful throughout the whole process, ensuring everything went through smoothly and helped translate some difficult jargon. Not only were they both very friendly, but professional, communicative and great with the chase when they needed to get answers! It's been an absolute pleasure buying through Coopers West Drayton. Thanks Guys!
Hi Kaytee, thanks so much for taking the time to leave us a 5 star review, it's great to hear that both Callum and Rico did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GooglePurchased our first ever property with Coopers and worked closely with Rico. Rico and Ben have been an absolute delight to work with, very professional throughout the process and extremely communicative. Rico always came up with solutions and continued to keep us in the loop with everything. Thank you!
Hi Abby, thanks so much for taking the time to leave us a 5 star review, it's great to hear that both Rico and Ben did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleA big thank you to Rico and Callum who were very professional, informative and friendly. They were really helpful, giving good advice and polite. The whole buying experience has been great! The service offered by Coopers Residential - West Drayton was brilliant. I highly recommend them for their servicesPositiveQuality, Professionalism, Value
Hi Jeevan, thanks so much for taking the time to leave us a 5 star review, it's great to hear that both Rico and Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleI feel that it is very important to recognise and comment on the exceptional service provided by Rico Luis, who acted for Coopers in the sale of my property at Shawfield Court, West Drayton. I previously had this property with another estate agent for over a year and had an appalling experience with their service. From my first contact with Rico I found him to be totally professional and extremely efficient in every regard. His communication skills are second to none. Effective communication is so important when dealing with customers and Rico is most certainly a credit to Coopers. I have absolutely no hesitation is recommending Coopers Estate Agents.
Hi Michael, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleI would like to say a huge thank you to Ben Lloyd for managing the recent sale of my flat. Ben was exceptional throughout the whole process. He was very proactive throughout and always kept me up to date with the progress of the sale and communicated effectively with all parties involved to ensure the sale was completed in a timely manner. If there was ever a problem, Ben was immediately on hand to resolve it. I've always had a great experience everytime I have interacted with Cooper's and I have to say the whole team are brilliant, but Ben is most definitely the best!
Hi Jas, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Ben did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleGreat communication from everyone at Coopers - I would definitely recommend them if you are looking to sell your property. From a friendly and professional valuation, to marketing the property, to the final sale. They were very patient with a sale that took a lot longer than hoped. Callum in particular was excellent and maintained informative communication at every step of the process. Thank you to all at Coopers.
Hi Sarah, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleReally positive to say about Coopers West Drayton and recommend them highly. Rico, Callum and Ben are a highly talented team, they supported me with my property sale since April, the offer and support they provided are efficient and patient. It took me 6 month to over the line because other side of things, but they were really helpful to move things. I would recommend them defintely.
Hi, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Callum and Ben all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleUsed Coopers to carry out the sale of my flat. Very professional company that have their customers interests at heart. Positives - Regular updates regarding outstanding actions from both myself and buyer. - Helpful and approachable in terms of ad hoc requests I required. Negatives - Sometimes confusing who was the sole Coopers representative what with leave being taken. - Some feedback to Coopers in general. If someone is away from desk maybe the direct phone lines can go to reception, especially if urgent response is required. A few occasions I had to wait until the salesperson was available, which could have been a number of hours.
Hi Craig, thanks so much for taking the time to leave us a 5 star review, it's great to hear that the West Drayton team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleCoopers at West Drayton worked really hard on selling my aunt's house in Hayes. The team were very pleasant, hard working, communicative and knowledgeable. I must single out Rico Luis for all his hard work and maintaining communication between the seller, buyer and their solicitors. Every time there was a problem Rico managed to sort it out quickly and was always patient and professional. Thank you
Hi Diane, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleCoopers in West Drayton have been a very proactive team from the start. We had offers from the 1st day of viewing and the sale procedure was much quicker than we expected. Ben kept on updating us and was very helpful and so was Rico and Callum. We could not be happier with the team. Great communication, update and follow up process. Would recommend Coopers in West Drayton to everyone. :-)
Hi Shalina, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Ben and Callum all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleMy husband I were extremely pleased with the service we received from Rico, Callum and other members of the Coopers Residential team. They were friendly, efficient and were amazing at finding a buyer for my husband's brother home who had sadly passed away. This was not an easy sell as the property was a non standard build, but despite a few hiccups along, they managed to find a buyer. They kept us informed fully along the way and we could not fault their service or communication with us..
Hi Lyn, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Callum and the team all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleRico Luis and his team was brilliant from start to end of the purchasing my current property. Even after the purchase they follows up and helps out every query I raised with them. I like the fact that they explain all aspects in detail so that we can make clear decisions through the process. Wish West Drayton Coopers Team all the success !!! And thank you very much again!
Hi Ruvinda, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico and his team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Coopers Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Coopers Residential is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2014.
Lettings Agency of the Year by year, 2014 to 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Coopers Residential and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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West Drayton has the most, with 615 reviews rated 4.9 out of 5, followed by Ruislip with 605.
The 10 Coopers Residential offices, by town:
Yes. In The Trusted Agent 2026 awards, Ruislip won Platinum, Ruislip Manor won Platinum and three more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales and Lettings, North West London. The group and its branches have also won 7 other industry awards since 2014.
