Trusted Agent profile · Middlesex and Surrey
Verified
★★★★★
2,453 reviews across 10 offices and 4 platforms
Coopers Residential has 10 offices, in West Drayton, Ruislip, Ruislip Manor, Uxbridge (two offices), Hillingdon (four offices) and Hampton (Middlesex and Surrey). Together they have 2,453 reviews on four platforms, rated 4.8 out of 5 overall.
2,303
Reviews on Google
All 10 offices
27
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 10 offices
118
Reviews on Trustpilot
Business-wide
Coopers Residential's 10 offices, most reviewed first. Each has its own page.
Showing 2,291 reviews on Google only. Show every review
5/5
GoogleCool Cribs helped us to rent a lovely flat. Their service was excellent and professional, always made time for any questions and concerns.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleCoolcribs is a trustworthy company! I’ve rented a flat through coolcribs and the process was super fast and convenient. Also, Mr Albert was an excellent gentleman who was always there to guide us through the rental process. Thanks Coolcribs & Mr Albert. Highly recommended.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
1/5
GoogleReally disappointed with my experience with cool cribs. Only thing they did efficiently was ask for money. Had to chase them constantly and the process took over 2 weeks. Albert was rude and dishonest very quick to threaten over deposit that had been paid. Overall consistent with the other 1 star reviews.
5/5
GoogleRating only, no written review.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleFast, efficient experience, thank you.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleMet through spare rooms and had my room sorted out... good place at a location I was looking for.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleI would like to thank Cool Cribs and Albert for helping me getting the flat and signing the contract, I just moved in yesterday I'm really happy the place is quite and clean.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleI would like to thank Cool Cribs and Albert for helping me get the flat I wanted in my desired location. The whole experience went smoothly.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleAlbert helped me find a flat and sign a contract in 2 weeks. He's communicative, helpful and tries to find a solution to every challenge. Thank you for your help!
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleI have no words to describe how happy I were with the service provided by COOL CRIBS ESTATE AGENTS.The team went above and beyond to help me find the perfect apartment. The service is simply outstanding. I would never hesitate to recommend COOL CRIBS ESTATE AGENTS for people who are looking to rent currently in London.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleAlbert was tremendously helpful when I contacted Cool Cribs during the last Christmas break - I was urgently looking for a place to rent in London and was very happy with the assistance and swift support Albert provided. He took good care of the process and his assistant Elena was approachable and friendly as well. I would also praise Albert for his willingness to help me with my urgent queries after standard working hours - I would not have found a flat of my choice if it weren't for his assistance and professionalism.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleRating only, no written review.
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleVery good service!
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleVery helpful in helping us secure our flat, good communication
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
1/5
GoogleVery rude. Had called up about a company let when told they dont deal with them i asked about another property but all i got was rude attitude. Un mannered people
Hey King Ghost Thank you for your review. You were told that we are not interested on your service and you kept asking about other properties and at no point of the conversation we were rude as we asked continuously that we are not interested so let’s not waste each others precious time. We appreciate your review. Wish you all the best. Regards
5/5
GoogleI couldn't be happier with the exceptional service provided by CoolCribs. Their expertise and commitment to managing my properties have been truly outstanding. From finding reliable tenants to handling maintenance requests promptly, they've demonstrated professionalism at every step. Their transparent communication and attention to detail have given me peace of mind as a landlord. I highly recommend their services to fellow property owners looking for a trustworthy and proactive lettings agent. Thank you for your excellent work in managing my properties!
Hi Thank you for your feedback. We really appreciate your review. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAs a landlord, Katie did a great job of renewing my tenancy agreement. She was quick and efficient; the whole process was seamless.
Hi Geoff, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleBeen renting via Coopers since 2014, Katie Kaill processed my tenancy renewal this year, pleasure to deal with and everything was quick and easy as it always has been with Coopers so far.
Hi Adam, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleWe sold mums house with Russell and his team at Coopers. From the very beginning they kept us up to date with everything that was going on, we never had to chase them. They made everything simple and straightforward and we felt in good hands during the whole process .
Hi Sam, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
4/5
GoogleHadn't been very happy with Coopers in the past but recently started working with Katie and she has been great, really improved my experience with Coopers. She always makes herself available and quickly addresses any concerns I have.
Hi, thanks so much for taking the time to leave us a 4 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleCoopers & in particular Russell have provided us with an excellent service. They are extremely attentive & professional & are always in contact to update us on progress. The process of selling our property with them has been smooth & nothing has been too much trouble for them. I would highly recommend Coopers!
Hi Debra, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GooglePerfect experience! Russell has been a pleasure to work with all along the way. Impecable manners, regular updates, everything one needs to have a smooth house move in one place and we did have a long chain but I did not feel any pressure as Russell handled everything really well. I would highly recommend their services. Thank you Coopers!
Hi Jenia, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Coopers Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Coopers Residential is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2014.
Lettings Agency of the Year by year, 2014 to 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Coopers Residential and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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West Drayton has the most, with 615 reviews rated 4.9 out of 5, followed by Ruislip with 605.
The 10 Coopers Residential offices, by town:
Yes. In The Trusted Agent 2026 awards, Ruislip won Platinum, Ruislip Manor won Platinum and three more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales and Lettings, North West London. The group and its branches have also won 7 other industry awards since 2014.
