Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe were shown around a property last weekend by Alfie-Nico Diaconu, great estate agent, arrived early, answered all our questions fully, and was knowledgable about the local area. Very professional experience.
Lewis · 13 February 2026 · Coopers Residential Ruislip Manor
Agent replied · 13 April 2026
Hi Lewis, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Alfie at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 1/5
Trustpilotdeposit not being paid back, no replies
I paid my rent on time every single month, the latest I ever paid was the 3rd of the month. Despite this, I have now been waiting over two months (moved out 02/12/25) for the return of my deposit with no resolution.
MF · 10 February 2026 · Coopers Residential Uxbridge (1 Vine Street)
★★★★★ 5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
Sabeen · 9 February 2026 · Coopers Residential Uxbridge (1 Vine Street)
★★★★★ 5/5
TrustpilotReally happy with the way Cherelle…
Really happy with the way Cherelle dealt with the purchase of our mum’s new retirement property. Everything ran smoothly from start to finish, and the whole process was handled really well. Cherelle was professional, helpful, and kept things moving, which made what could have been a stressful time much easier. Would definitely recommend Coopers Estate Agents.
Matthew · 9 February 2026 · Coopers Residential Uxbridge (1 Vine Street)
★★★★★ 5/5
GoogleI’m very happy with the service received from Ben Marron and the team at Coopers Ruislip Manor in the marketing and sale of my father’s house. From start to finish Ben has been helpful, highly responsive and a real professional. We were …
Karen · 22 January 2026 · Coopers Residential Ruislip Manor
Agent replied · 13 April 2026
Hi Karen, thanks so much for taking the time to leave us such a detailed 5 star review. It's great to see that Ben at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleHaving selected Cooper’s to act on my behalf, I was extremely pleased with the customer service from Greg, Ben and Alfie at the Ruislip Manor branch. Ben was my main contact throughout the arduous process and I cannot recommend him highly …
Ray · 22 January 2026 · Coopers Residential Ruislip Manor
Agent replied · 17 January 2026
Hi Ray, thanks so much for taking the time to leave us a 5 star review, it's great to see that Greg, Ben and Alfie at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleDealt mainly with Greg, although other staff responded quickly when he wasn't available. Professional, friendly and knowledgable, I would certainly recommend.
Martin · 22 January 2026 · Coopers Residential West Drayton
Agent replied · 27 January 2026
Hi Martin, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleGreg was our main point of contact on our recent purchase. He was always quick to respond and was very accommodating in letting us/trades into the vacant property to get work assessed before completion.
Nick · 20 January 2026 · Coopers Residential Ruislip
Agent replied · 20 March 2026
Hi Nick, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleWorking with coopers and Ben in particular has been nothing short of exceptional, his professionalism and knowledge while taken us through the process of viewing/buying a property.
Shane · 17 January 2026 · Coopers Residential West Drayton
Agent replied · 17 April 2026
Hi Shane, thanks so much for taking the time to leave us a 5 star review, it's great to see that Ben at our West Drayton office has done such a great job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleGreg was our main point of contact on our recent purchase. He was always quick to respond and was very accommodating in letting us/trades into the vacant property to get work assessed before completion.
Nick · 17 January 2026 · Coopers Residential Ruislip Manor
Agent replied · 13 April 2026
Hi Nick, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleI’m very happy with the service received from Ben Marron and the team at Coopers Ruislip Manor in the marketing and sale of my father’s house. From start to finish Ben has been helpful, highly responsive and a real professional. We were kept informed at every step and Ben has genuinely gone above and beyond. I am intending to contact Ben again in the coming weeks for the marketing of another family member’s house, as I have great confidence in him. If you are looking for a professional estate agency team in the area, definitely give Coopers a call first.
Karen · 16 January 2026 · Coopers Residential West Drayton
Agent replied · 27 January 2026
Hi Karen, thanks so much for taking the time to leave us such a detailed 5 star review. It's great to see that Ben at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleGreg was our main point of contact on our recent purchase. He was always quick to respond and was very accommodating in letting us/trades into the vacant property to get work assessed before completion.
Nick · 16 January 2026 · Coopers Residential West Drayton
Agent replied · 27 January 2026
Hi Nick, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleAs I reside abroad, selling my property by someone I could trust to act on my behalf is crucial. I found it in Greg Brayley. He was professional, yet friendly and approachable with his invaluable advice and guidance. He kept us informed as the coordinator between the buyer (and his solicitor) and myself (and my solicitor). He was honest and pragmatic without embellishment! Thank you, Greg and team Tara, Ben and Alfie.
Sh · 13 January 2026 · Coopers Residential Ruislip Manor
Agent replied · 31 December 2025
Hi Sh Lol, thanks so much for taking the time to leave us a 5 star review, it's great to see that Greg and his Team at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 1/5
GoogleBen needs to learn how to act like a professional before calling prospective clients - very poor
Sameer · 11 January 2026 · Coopers Residential West Drayton
Agent replied · 11 October 2026
Thank you for your feedback. We have searched our database and cannot trace your name, unfortunately we do experience some fake google reviews, so we would be grateful if you could provide your contact number and address to allow us to respond fully. Alternatively, please contact our Sales Director, Callum directly on 01895 546191 or callum.keane@coopersresidential.co.uk to discuss this as feedback of this nature is something we always wish to address.
★★★★★ 5/5
GoogleHaving selected Cooper’s to act on my behalf, I was extremely pleased with the customer service from Greg, Ben and Alfie at the Ruislip Manor branch. Ben was my main contact throughout the arduous process and I cannot recommend him highly enough. He always kept in touch with developments and offered sound and advice. In addition he was an incredible support to me throughout the stressful process. Overall a very efficient and professional service was provided
Ray · 2 January 2026 · Coopers Residential West Drayton
Agent replied · 16 January 2026
Hi Ray, thanks so much for taking the time to leave us a 5 star review, it's great to see that Greg, Ben and Alfie at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleAll our dealings with Greg Brayley were 1st class, nothing was too much trouble for him and his guidance through the whole procedure made everything easier for us.
Alex · 24 December 2025 · Coopers Residential Ruislip Manor
Agent replied · 31 December 2025
Hi Alex, thanks so much for taking the time to leave us a 5 star review, it's great to see that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleAs I reside abroad, selling my property by someone I could trust to act on my behalf is crucial. I found it in Greg Brayley. He was professional, yet friendly and approachable with his invaluable advice and guidance. He kept us informed as …
Sh · 22 December 2025 · Coopers Residential Ruislip
Agent replied · 20 March 2026
Hi Sh Lol, thanks so much for taking the time to leave us a 5 star review, it's great to see that Greg and his Team at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleHave just completed the sale of our property. with the help of Greg Brayley, The whole selling process moved smoothly and the way he organised the viewings made for a very quick sale. …
Christopher · 22 December 2025 · Coopers Residential Ruislip
Agent replied
Hi Christopher thanks so much for taking the time to leave us a 5 star review, it's great to see that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleAll our dealings with Greg Brayley were 1st class, nothing was too much trouble for him and his guidance through the whole procedure made everything easier for us.
Alex · 20 December 2025 · Coopers Residential Ruislip
Agent replied · 20 March 2026
Hi Alex, thanks so much for taking the time to leave us a 5 star review, it's great to see that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 1/5
GoogleAvoid this agency. They are extremely unprofessional and show a serious lack of communication and care. We are still waiting for our deposit more than a month later. During this time, they failed to contact us and repeatedly told us to deal directly with the landlord, whom we had to chase extensively as he was ignoring us. The agency then advised us to raise a dispute with TDS, but when the landlord finally sent a confirmation email approving the deposit release, they claimed it was still not sufficient. Every time we call, we speak to a different agent and receive completely different information. The lack of internal communication within the office is shocking. Renting the property was just as frustrating. The agent failed to complete essential documents, and I even took a day off work expecting to receive the keys, only to discover he had forgotten to prepare the contract, request our documents, and complete the process. I had to resend the same documents multiple times because they clearly do not check their emails. Overall, a very stressful and poorly managed experience. I would strongly advise avoiding this agency.
Gemma · 20 December 2025 · Coopers Residential Uxbridge (1 Vine Street)
Agent replied · 27 December 2025
Coopers advised that you need to speak directly to your landlord regarding the return of the deposit, as we do not manage the property. You were also advised that if your landlord does not respond, you would need to raise a dispute directly with the TDS.
Coopers previously explained that we would not be involved in the deposit return; however, as a gesture of goodwill, we had reached out to your landlord on your behalf.
You have spoken to different members of staff as you have been calling different offices. We advised that we require confirmation of the deposit return directly from your landlord as Coopers cannot accept messages passed on by a third party.
During one of the calls, a tenant of the property was rude and used inappropriate language which Coopers does not appreciate, particularly as we have been trying to be helpful.
With regards to the move in, all contracts were executed and completed prior to the move date. Unfortunately the landlord requested a minor change in the contract on the move in day so this had to be changed, this was communicated to you and all parties signed the document before you met the landlord directly at the property to collect the keys on the original date agreed.
★★★★★ 5/5
GoogleThankyou to Coopers and to Honor for all her help!
Redford · 20 December 2025 · Coopers Residential Uxbridge (1 Vine Street)
Agent replied · 27 December 2025
Hi Redford, Thanks so much for taking the time to leave us a 5 star review, it's great to see that Honor from our Uxbridge Office did such a good job for you. We wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleAll our dealings with Greg Brayley were 1st class, nothing was too much trouble for him and his guidance through the whole procedure made everything easier for us.
Alex · 19 December 2025 · Coopers Residential West Drayton
Agent replied · 16 January 2026
Hi Alex, thanks so much for taking the time to leave us a 5 star review, it's great to see that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 1/5
TrustpilotAvoid this agency
Avoid this agency. They are extremely unprofessional and show a serious lack of communication and care. We are still waiting for our deposit more than a month later. During this time, they failed to contact us and repeatedly told us to deal directly with the landlord, whom we had to chase extensively as he was ignoring us. The agency then advised us to raise a dispute with TDS, but when the landlord finally sent a confirmation email approving the deposit release, they claimed it was still not sufficient. Every time we call, we speak to a different agent and receive completely different information. The lack of internal communication within the office is shocking. Renting the property was just as frustrating. The agent failed to complete essential documents, and I even took a day off work expecting to receive the keys, only to discover he had forgotten to prepare the contract, request our documents, and complete the process. I had to resend the same documents multiple times because they clearly do not check their emails. Overall, a very stressful and poorly managed experience. I would strongly advise avoiding this agency.
Gemma · 17 December 2025 · Coopers Residential West Drayton
★★★★★ 5/5
GoogleGreat experience with Alfie-Nico Diaconu from Coopers. Seemless and fast process with great customer centric focus.
Varun · 17 December 2025 · Coopers Residential West Drayton
Agent replied · 16 January 2026
Hi Varun, thanks so much for taking the time to leave us a 5 star review, it's great to see that Alfie at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
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