Trusted Agent profile

Conran Estates reviews

4.8

★★★★★ Excellent

1,125 reviews across 3 offices and 2 platforms

www.conranestates.co.uk

Conran Estates has 1,125 reviews across three offices (London, London and London) and two platforms, rated 4.8 out of 5 overall. Conran Estates has the most, 583. Checked 9 October 2026.

Google logo

4.8 / 5

1,110

Reviews on Google

All 3 offices

Facebook logo

4.2 / 5

15

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Our offices

Conran Estates's three offices, most reviewed first. Each has its own page.

Awards

Trusted Agent 2026 results for Conran Estates. Each award is assessed separately from the review sites.

Latest reviews from every Conran Estates office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Conran have been great to deal with at the Charlton branch. Working with Ben was great, he was friendly, proactive and very responsive. We were delighted to buy our first home together through him and couldn't recommend them any higher.

Holly · 30 April 2025 · Conran Estates

Agent replied · 3 June 2025

Dear Holly, We really appreciate you taking the time to leave such lovely comments about Ben. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

This was our first time renting through Conran Estates, and Annie made the whole process smooth and stress-free. She was incredibly helpful, easy to communicate with, and always quick to respond.

Jan · 14 April 2025 · Conran Estates

Agent replied · 4 May 2025

Dear Jan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

Doug and the team did a fantastic job of managing the sale of my property. He was extremely responsive and proactive throughout the process, and did a fantastic job at moving the sale forward promptly, as well as keeping both us and buyer …

Carly · 13 April 2025 · Conran Estates

Agent replied · 30 May 2025

Dear Carly, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

Huge thanks to Doug at Conran Lee for helping us secure our first family home so quickly! The entire process took us only 6 weeks (!!!), which we are so grateful for! Doug is really personable and responsive, and was on hand to always …

Erin · 13 April 2025 · Conran Estates

Agent replied · 17 April 2025

Dear Erin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Amazing staff and service. They have great ethics and support. I want to give shout out to both Florance and Benjamin, they are both great and kind agents.

Daniel · 13 April 2025 · Conran Estates

Agent replied · 30 May 2025

Dear Daniel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Annie is amazing. She consistently kept me informed of her progress, provided valuable feedback, and negotiated effectively based on our discussion. I highly recommend her.

Eric · 4 April 2025 · Conran Estates

5/5

Google

Thank you Nancie and Conran! Good communication throughout the buying process.

Jasmine · 29 March 2025 · Conran Estates

5/5

Google

The best Estate Agents around. They made the sale of my property as stress free as anyone could! The team are great! Ben was the agent who sold my property, he was a hard working superb example of a good Sales Negotiator. There was nothing that proved to be too much trouble! They all did exactly as was expected and more as a team. I would recommend them to anyone wanting to sell a house in Chatlton. Michael has a team to be proud of. Thank you all so much!

Lea · 27 March 2025 · Conran Estates

Agent replied · 3 June 2025

Dear Lea, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Rating only, no written review.

Svetlana · 20 March 2025 · Conran Estates

Agent replied · 4 May 2025

Thank you for leaving a 5 star Google review. Kind regards, Asma

5/5

Google

Layla and Angel were extremely friendly and helpful showing me a property today- much appreciated :-) Alistair

Steve · 3 January 2025 · Conran Estates

Agent replied · 9 January 2025

Dear Steve, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

1/5

Google

I was going to go with these to sell but decided against it when meeting Michael John an estate agent. He was very insecure and felt he had to be in competition with me when we met and a poor attitude. Also flirting was inappropriate from him which made me uncomfortable. Watch out people.

Harry · 3 January 2025 · Conran Estates

Agent replied · 10 January 2025

Dear Harry, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Google

I have just completed on my flat move, and the agent responsible for my sale (Demi Moore) has been superb. She has kept me updated throughout the process, and has been tenacious with regard to chasing up and getting things done. I also had great service from other agents from Conran, earlier in the process - eg Rob and Queen were also very proactive and supportive. I would happily recommend Conran as an Estate Agent, especially Demi. I am very happy that the move is now complete - it's been stressful but the outcome has been worth it.

Robin · 31 December 2024 · Conran Estates

Agent replied · 9 December 2024

Dear Robin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

1/5

Google

I would be cautious for anyone considering this estate agent, it has a very money driven and soulless feel. If you do, have it in mind that this is a business and that empathy and humane treatment is likely secondary to money and those who primarily drive their revenue (landlords). Some examples that led to this conclusion? When we were facing potential homelessness due to their archaic and illogical processes to rent a home, we were told “we are impacted on ourselves as now we have to put another ad out”. Keep in mind, they used a ridiculous referencing company (lettinghub), they offered outrageous renting terms that hugely disfavour tenant’s and then moaned about having to put another ad out. We were also told by a manager there “I promise you, we will absolutely help you find another place on time”. This was not followed through. They cost us an extra £2000 due to their time eating processes. Thankfully we had experience with another estate agent and got things sorted exactly how we thought things should have been in the first first place, within a week. The issue here was surely not us. A message for staff? Please treat others how you’d like to be treated. This is often said as it can act as a great safeguard for humanity. I think integrity should be a thing we all strive for, even with the ups and downs of life. Something that feels lacking at Conran.

Mel · 21 December 2024 · Conran Estates

Agent replied · 26 December 2024

Dear Mel, I am concerned to read your comments and have passed them to the Director of our Charlton office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Asma

5/5

Google

Leyla arranged the property viewing very quickly and communicated the required procedure to complete the documentation efficiently. Thank you for the prompt responses to my queries and helping find the apartment.

Sujit · 20 December 2024 · Conran Estates

Agent replied · 23 December 2024

We really appreciate you taking the time to leave such lovely comments about Leyla. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

Moving to another city is always a challenge. We were lucky to get in touch with Leyla who helped us find a nice apartment in rent. Her communication and service was exceptional. Thank you and Happy Holidays.

Trupti · 20 December 2024 · Conran Estates

Agent replied · 23 December 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Rating only, no written review.

Gideon · 19 December 2024 · Conran Estates

Agent replied · 26 December 2024

Dear Gideon, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma

5/5

Google

We had the pleasure of working with Hulya @ Conran Estate Agents. She was very helpful throughout the process which was ideal for us as 1st tie buyers! 100% recommend

Conor · 19 December 2024 · Conran Estates

Agent replied · 26 December 2024

Dear Conor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

It was great working with Tamer, Nancie and the whole Conran team! Very friendly, quick to respond and found a great buyer!

Arash · 19 December 2024 · Conran Estates

Agent replied · 23 December 2024

Dear Arash, Thank you for your kind comments regarding the Greenwich team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

Leyla was exceptional and very professional, a really sweet person to speak with, she show us the house and give us all the details and information that we need it. I highly recommend this agency and the lovely Leyla.

Vanessa · 19 December 2024 · Conran Estates

Agent replied · 23 December 2024

Dear Vanessa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

I had the pleasure of meeting Layla today, and I cannot recommend her enough! She was professional, efficient, and incredibly helpful throughout the entire process. She made everything clear and easy to understand, ensuring I had all the details I needed. Her prompt communication and attention to detail really stood out. She was quick to follow up and went above and beyond to make sure everything was handled smoothly. It’s rare to find someone who is both approachable and highly capable, but she truly exceeded my expectations. If you’re looking for someone reliable and dedicated, Leyla is the person !

Carolin · 19 December 2024 · Conran Estates

Agent replied · 23 December 2024

Dear Carolin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma

5/5

Google

Big thanks to Zac for always being on hand to support and showing us a wonderful property at a time that suited us.

Hattie · 18 December 2024 · Conran Estates

Agent replied · 23 December 2024

Dear Hattie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

Leyla Shevket is one of the best agents I have ever met, very engaged, client focused and great to partner with. 100% would recommend her!!

Olga · 18 December 2024 · Conran Estates

Agent replied · 23 December 2024

Dear Olga, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

Although we didn’t end up renting the property, Zach was incredibly helpful trying to get us a property that worked with a HMO license, and gave us a refreshingly helpful and honest tour of the house. Would thoroughly recommend.

Sarah · 18 December 2024 · Conran Estates

Agent replied · 23 December 2024

Dear Sarah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I had the pleasure of working with Debbie Lewis during my tenancy, and her professionalism and dedication to customer service truly stood out. She went above and beyond in ensuring the smooth release of my deposit, acting promptly to resolve matters quickly and fairly. Her reasonable approach to deductions was particularly appreciated, as was her help in escalating an overpayment issue, something outside of her direct responsibilities. Debbie’s clear communication, efficiency, and willingness to assist made what could have been a stressful process seamless and straightforward. She is a true asset to Conran Estate Agent, and I highly recommend her to anyone needing a reliable and professional property manager.

Hai · 18 December 2024 · Conran Estates

Agent replied · 23 December 2024

Dear Hai, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Debbie. Please do not hesitate to contact us again. Kind regards, Asma

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Conran Estates

How many reviews does Conran Estates have?

Conran Estates has 1,125 reviews across its three offices, rated 4.8 out of 5 overall: 1,110 on Google, 15 on Facebook. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which Conran Estates office has the most reviews?

Conran Estates has the most, with 583 reviews rated 4.8 out of 5, followed by Conran Estates with 332.

Where are Conran Estates's offices?

Conran Estates, 221 Greenwich High Road, Greenwich SE10 8NB; Conran Estates, 46 Charlton Church Lane, Charlton SE7 7AB; Conran Estates, 42 Well Hall Road, Eltham SE9 6SF.

Has Conran Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Platinum; Conran Estates, London won Gold; Conran Estates, London won Gold.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.