5/5
GoogleBest service I have ever had from an estate agent .Jacqueline Petrova, Sutton Portfolio Manager is super professional, attentive, focus on the tenants needs and most important, always available.
Trusted Agent profile · Surrey and West Sussex
Choices reviews in Redhill, Caterham, Crawley and 3 more
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,492 reviews on three platforms, rated 4.3 out of 5 overall.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS736 reviews · 729 on Google (4.4)26 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB295 reviews · 287 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ170 reviews · 163 on Google (3.9)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Choices office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleWorse than rickets! Do not use this company if you value your life and sanity. Callbacks never completed Repairs not dealt with properly or at all Some rude staff (not all) Terrible landlords Avoid at all costs.
Agent replied
I’m really sorry to hear you feel this way, if you provide us with more details we will investigate and provide you with a proper response please email stephanieprior@choices.co.uk
5/5
GoogleBrilliant service, normally deal with Nicole who is always very helpful.
5/5
GoogleHighly recommend landlords using choices. Been with Choices for over a decade. Nicole Inkpen, Trainee Portfolio Manager, looks after my property account better than I could.
5/5
GoogleI recently rented a house in Bromley managed by Choices. The Letting Admin (Ashleigh Haenow) was really excellent and most helpful. Always with prompt responses and to the point guidance, Ashleigh raised the bar very high in terms of customer satisfaction. Many thanks for your support Ashleigh!
5/5
GoogleFirstly I will to to apologise for everything have done wrong. Taryn and everyone I really appreciate all your support and help for getting things sorted amicably. Specially to Taryn, thanks very much, you’re a star.
5/5
GoogleJaqueline Petrova is an excellent member of the staff at Choices estate agents, excellent service and very helpful on the phone and on line.
5/5
GoogleCouldn’t be happier with the service provided. Helen and the team at Choices Redhill managed to get my flat on the market and rented in 2 days! Friendly and slick service.... would recommend to everyone
5/5
GoogleVery good service from Jacquelin Petrova
1/5
GoogleMy god these agents are tyrannical in the way they treat tenants. Constant harassment as they want to sell the property and want showings for potential buyers or new tenants (as we are leaving due to the House being for sale). After weeks of dry heat there were weeds in the front yard and they reported it through the Bond company. Didn't even email to ask me why it was slightly overgrown. A week after I was able to tend to the garden they email saying a contractor will clean it and I will be charged. STAY AWAY FROM CHOICES! They are very expensive with charges, and do all they can to access your bond.
Agent replied
Sorry to hear you haven’t been satisfied with your experience. We are happy to investigate if you get in touch. It is our intention to treat all our customers fairly. Our charges are not high compared to our competitors and we make no money from claims on your deposit
4/5
GoogleWe are very happy with the services received by Jacqueline Petrova, Sutton Portfolio Manager. Thank you
5/5
GoogleChoices have been very good helping us find and move into a house that is amazing. We are very happy in our new home. Thank you Choices Redhill!
5/5
GoogleHi all, I love the choices estate agent as this is my first time in UK and they help us a lot.. They services are very very good and very helpful peoples are.... In Crawley office the property manager Wendy , she is such a nice lady and always welcomed me and shorted out my problem in well way...also in choices, Amy from Admin side,she also help me out for all my account related stuff... I and my family has been rated this agency 5 star.... and appreciates there business.. Thank you so much choices guys for everything.. you guys always rock !!!!.
1/5
GoogleCustomer service levels are appalling. Keep taking money from me for unauthorised spend. Don't use!
Agent replied
Good Morning, I am very sorry to hear you have been disappointed with any service received and would like to resolve that with you. Please call me direct on 01737 783565. Regards Stephanie Prior Director CHOICES
5/5
GoogleChristina Stracey and Jacqueline Petrova have been wonderful for me as a Landlord. They are very efficient and professional and are a credit to choices estate agency. They deal with issues promptly and keep you informed at all times.
5/5
GoogleVery impressed with the customer service I recieved from Nicole Inkpen, every time I needed to contact her by phone or email, she responds back immediately and the job is done straight away, going above and behond. Thank you Nicole.
4/5
GoogleVery good service from Taryn,Unfortuneately she was let down by her manager.
5/5
GoogleJust a shout out to Choices (esp. Nicole, Esme and Catherine) for looking after us. Getting this level of service and willingness to help is not something you come to expect from most estate agents so a big thumbs up.
4/5
GoogleThanks to Amy from Choices, she 's been very helpful to me with a problem with my landlord
5/5
GoogleGood at helping you
5/5
GoogleNicole Inkpen has helped me sort out moving out requests with significant support and flexibility. Letting agents should all be like this - customers first and support them with best efforts. Thanks Nicole for her help.
5/5
GoogleWill give you the help you ask for, Esme was great to start and getting things set up and Nicola was great at the end with sorting the deposit payment. Funny and good to have a chat with.
5/5
Googlei an verry verry happy i give 10 out gf 10 to Taryn Scrase and thank you
1/5
GoogleNo good customer service . No proffesionel approach. Over all no recomendation to any one.
Agent replied
We are very sorry you feel this way. If you give us more details we will investigate email stephanieprior@choices.co.uk in the meantime we will try looking into this further and see what happened and deal with it accordingly
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
How many reviews does Choices have?
Choices has 1,492 reviews across its six offices, rated 4.3 out of 5 overall: 1,481 on Google, 10 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Choices are counted once, not once per office.
Which Choices office has the most reviews?
Redhill has the most, with 736 reviews rated 4.4 out of 5, followed by Caterham with 295.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
