Trusted Agent profile
★★★★★
451 reviews across 2 offices and 2 platforms
CHK Mountford Lettings has two offices, in Esher and Kingston upon Thames. Together they have 451 reviews on two platforms, rated 4.2 out of 5 overall.
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CHK Mountford Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleClaire and her team at CHK have successfully let several properties for different clients of ours, all of which have gone under offer quickly and at good rents. I would not hesitate to recommend them to anyone with property to rent.PositiveProfessionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe have used CHK Mountford Mountford Lettings every time we needed to let our property and every time we have been extremely happy with the service received. The whole CHK Team in Esher has been very professional; Catherine Harris has been our main point of contact and she couldn't have been more helpful . Thank you to the whole CHK Team for managing our property: great job!PositiveResponsiveness, Quality, Professionalism
Thanks for the fantastic 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible experience- J D Wood Summertown
Terrible experience dealing with the Letting team in OxfordI wanted to rent an apartment in Summertown, the lady agent has been extremely unprofessional, instead of solving my issues, this agent was rude and asked for the same information twice. Whenever I have a question, she would just shoot me down without checking with the landlord. She has been impolite and maybe she didn't think I am not a capable tenant - I ended up paying double for a nicer apartment!
1/5
TrustpilotI wanted to give minus for the score
I wanted to give minus for the score, but I guess 1 is the lowest score permitted. I was looking for the room to rent, and finally found very nice flat. Before I can rent the room, I had to go through referencing process which was quite traumatic. They had the problem with my current landlord referencing; though I had provided my landlord's contact and they can make the direct contact to my landlord, they kept asking me for the document I didn't have. As the result, they changed the referencing platform and asked me to fill the landlord contact and my employer contact again. This time, they had the problem with contacting my employer (The funny thing was that they requested me to fill the form in evening and expected my employer to answer right away in the morning). Apart from that, unless they demand something from you, they will unlikely answer your e-mail. To be honest, this company treated me like I was begging to live in the room for free. On the bright side, I am glad that this is just for renting the room, not for buying the property. If you are the landlord or tenant, please stay away from this agency for your own good.
5/5
TrustpilotHigh calibre agents
I'm the landlord of a family-owned flat in Chelsea, and have used JDW for our last two tenancies.Initially, it was clear that Ed had a better knowledge of our neighbourhood than the other agents we tried. Given JDW's reputation, their fees were more reasonable than we expected - yet surprisingly the asking price was higher. It was a no-brainer, and more surprisingly, they managed to secure this higher level of rent, rather than it being a pitch just to win the business. When it came time to find new tenants, they again exceeded our expectations by securing (in the pandemic) 12 months advance rent at nearly the same rate.I wouldn't use JDW for management purposes as they seemed slightly inefficient (perhaps as all agents are?) when they organised our EICR. Aside from this, Ed has always had time on the phone to discuss anything from particularities to the state of the market - and his experience shows. Furthermore, his lettings team are very friendly and on the ball.Highly recommended.
1/5
TrustpilotTerrible experience
Terrible experience - arrogant, dishonest and just awful estate agents. They give the industry a bad name. I would go out of my way to avoid dealing with them in the future.
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
5/5
GoogleRating only, no written review.
5/5
GoogleI had a good experience with CHK, they were considerable and provided a good and professional service.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from claire !! We were kept informed every step of the way, we were able to move in one weeks time. Thank you for all your effortsPositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleClaire and Harry made my moving experience so pleasant and easy. Thank you for being so polite and professional!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleRented my property through CHK Mountford for 3 years and had a fantastic experience. Catherine Harris was incredibly professional, personable and efficient throughout the whole process and duration. Highly recommend.
Thanks for the excellent recommendation and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleBuying & selling a house can be a very daunting experience & some estate agents leave people wondering what they got for the fees that they paid for. Not so with J D Wood I can honestly say I chose wisely. From start to finish they were professional, efficient, honest all the way through they told me what to expect & I got it which to me was money well spent. Gavin, Andrina, Carole & Linda did a fabulous job at marketing my house & getting it sold. The photos were great & the video was also a great touch. I would obviously do your homework first as I did, having to choose from 5 Estate Agents in the end but I knew straight away when Gavin visited that I wanted to give my business to him. I would definitely recommend J D Wood they run a really professional service.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently rented our property with CHK Mountford in Esher. Harry, Catherine and Claire were always there to help us in any possible way, to guide us through the process, to provide us with valuable advice. It was a very positive experience and the most impressive service. Would highly recommend them. Thank You to All at CHK Esher for that great work.PositiveProfessionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have let through CHK for a couple of years now, always excellent, thoroughly professional, and genuinely really nice people. I have been really pleased with the level of service and their communication has been superb, always someone on end of phone if any queries and endeavour to return promptly with answers. Catherine is my definite go to lady, she's fab , also helped along by her team, Claire and Harry. Cant recommend the Esher Team highly enough. Thank You!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
1/5
TrustpilotRUN AWAY FROM THEM!
RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!
Dear NG, We would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
5/5
TrustpilotDREAM TEAM! WANDSWORTH COMMON BRANCH!!
Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas
1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
TrustpilotThe JDW Chelsea Green sales team worked…
The JDW Chelsea Green sales team worked tirelessly to sell my property in 2020, despite the lockdowns and the pandemic. In particular, I want to thank Robert, Jamie, Sema and Will for their enthusiasm and persistence. Well done!
5/5
GoogleGreat Company to do business with. Professional, friendly and quick response. Definitely a 5 star Agency *****
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
5/5
GoogleFantastic letting agent. From the point of view of a tenant; they are friendly, professional and totally approachable. Highly recommended.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Esher has the most, with 299 reviews rated 4.0 out of 5, followed by Kingston upon Thames with 152.
The two CHK Mountford Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, Esher won Trusted Agent.
