CHK Mountford Lettings in Esher and Kingston upon Thames

★★★★★ 5/5

Google

CHK Mountford were exceptional organised, polite and efficient when organising a property lease. Since being in the property their management has been brilliant, quick replies and repairs etc organised within a day.

Olivia · 10 October 2026 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Excellent, efficient and friendly service from Sarah and Luke. The sale of the flat was handled brilliantly!

Giselle · 7 October 2026 · CHK Mountford Surbiton

★★★★★ 5/5

Google

We had the good fortune to be introduced to Sarah Walker. From the start of our search we have to say once we told her what we were looking for, she was very diligent in her search and showed us pretty much what we had asked of her. Eventually found exactly what we were hoping for. We would be very happy to pass the companies name to on to potential buyers.

Mary · 7 October 2026 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Had a very smooth move in thanks to Jessica and Ryan. The property was spotless on possession and all the paperwork was sorted promptly. Really appreciated the work they have done managing the property so far and all niggles have been dealt with promptly. Would recommend to anyone looking to rent in Surbiton!

Hetty · 6 October 2026 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Really nice people and very friendly

James · 6 October 2026 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Fantastic service from start to finish. Both Jessica and Ryan were incredibly attentive and helpful, making finding our flat and moving in an easy and enjoyable experience.

Charlie · 6 October 2026 · CHK Mountford Surbiton

★★★★★ 5/5

Trustpilot

High level of tenant service

As tenants we have been very well looked after by Massy Eslami in the Belgravia branch. She has pro-actively sought to get to know the property, head off any issues and when there have been things needed she is extremely quick and efficient at arranging the necessary works and contractors. This is an excellent level of service and we greatly appreciate it.

Alex · 6 October 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Cannot recommend Julian Denson highly…

Cannot recommend Julian Denson highly enough for his help with my family house sale - very grateful for the professionalism and care taken over this sensitive issue

Frances · 6 October 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Not all estate agents are the same. JDW are in a league of their own.

JD Wood are professional, but they go much further than just that. From the first appraisal they gave us confidence, no 'flannel 'or 'blarney. JDW made arrangements professionally and kept us in touch, always gave us feedback, they did everything you should take for granted, but so often get let down on, it's how they work. The staff we met were 'long-termers', they probably stayed for a reason, and their longevity meant they were really experienced. We were looked after by two offices and we didn't notice until Adrian mentioned he was from Parsons Green office, whilst our house was in Fulham and we'd met people from that local office. That seamlessness was important. I'd telephone for an update, whether Fulham or Parsons Green, if the person I needed wasn't there whoever else answered the phone knew our property, knew the current status, and was completely informed. Once more this is not the norm in our experience. Whilst Adrian had the buyer for us and helped this go through smoothly it is important to know that everyone we spoke to was enormously helpful and it was clearly a team effort. Everything was super professional right through exchange of contracts and leading up to completion, we were extremely happy we had gone with JDW. They're not the cheapest, but you get what you pay for and with the biggest transactions most of us do in our lives you can easily be 'penny wise, pound foolish'. We certainly had value for money. Then...... disaster strikes..... and that's where 'going a step further' than normal stunned me. We're moving, the furniture has gone in the van, and a leak springs downstairs, dripping through the ceiling. It's Thursday, we complete on Monday (legally bound to!) I called with the bad news. A calm and collected response; "Our letting team have people who do maintenance, let's see what we can do". Enter Stephen from the Fulham office (who is head of sales, actually, not lettings, but this is clearly a real 'team business'). He told me "Don't worry, I've got a guy who's going to go round, he's good, I know him, we'll sort it out". Frankly I've heard that sort of thing too many times , I was nervous. How wrong was I. The plumber did what was needed, by Saturday everything was fixed, dried out, and someone was round sanding the area of new plaster on the ceiling. I didn't lift a finger, it was all organised by JDWood. Photos of the work were sent to the new owners who were graciously happy. Now, that's going the extra distance. And we still had two days breathing space. You don't choose an estate agent because they can fix a leak. But it just shows what I mean. Up to that point they'd been the most professional folk I'd dealt with, and a really well organised team that played as a team. But then they created a new league and leapt into it. All completed well, the new owners got in and were happy. A nightmare turned into a nothing (but gratitude). JD Wood made it all happen. They went the extra mile or league or whatever it needed. Not just Adrian and Stephen, but everyone there. You will not be disappointed by JD Wood, you will be delighted. All estate agents are not the same, and JDW are the best.

Peter · 24 September 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

I had a really positive experience…

I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.

Josh · 28 August 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Andrew Simpson was extremely helpful…

Andrew Simpson was extremely helpful throughout the entire process from offer to completion. He kept in close contact with us, communicated regularly and clearly with the other estate agents in the chain and more importantly with the solicitors. His support has been very much appreciated.

Alicja · 13 August 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Google

Happy with service me and my partner received, would recommend. Thanks to Sarah and Luke, who handled the entire process brilliantly.

Vykintas · 10 August 2026 · CHK Mountford Surbiton

★★★★★ 1/5

Google

Extremely disappointing experience from start to finish. We were required to pay £12,000 upfront, so naturally we expected the property to be in a reasonable condition when we moved in. Instead, we arrived to find it in an unacceptable state, dirty, poorly maintained, and nowhere near the standard you would expect for tenants moving into a new home. What was most frustrating was the complete lack of accountability. After raising our concerns, it became clear that the agency was already aware of the condition of the property before we moved in, yet still allowed us to take possession without addressing the issues. Rather than taking responsibility or helping to resolve the situation, we were simply told to contact the landlord directly, as though the problem was no longer theirs to deal with. Communication was equally poor. We experienced issues with bookings and reliability, with one booking ultimately falling through due to an oversight by the realtor. Again, there was little ownership of the mistake and no real effort to make things right. Things go wrong from time to time, but what matters is how a company responds. Unfortunately, our experience was characterised by poor communication, a lack of accountability, and a clear unwillingness to support tenants once money had changed hands. I would not recommend this agency based on our experience.

Bree · 10 July 2026 · CHK Mountford Surbiton

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Charlie Peplow in Chelsea Green

I worked with Charlie Peplow in the Chelsea Green office. He was extremely professional throughout the process, very clear with what the next steps were and I’m very grateful for all his help, especially as it took a fair bit of patience. Thank you Charlie!

Florence · 16 June 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Worked with Warren in the Wimbledon…

Worked with Warren in the Wimbledon office for our purchase of a house. He was excellent throughout, great communication, always clear and to the point. He stood out amongst the various other agents we had to deal with in sale and purchase and we would highly recommend his services. He also had excellent recommendations for periphery services (which we used for the building survey).

Matt · 12 June 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Helpful and friendly

Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.

Jane · 15 May 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Google

Luke has been fantastic to work with since the very beginning. From him originally greeting us at the property in a very professional & friendly manner, to his great organisation and timely communication. Luke has made our first home owners buying experience a dream and we are so grateful for his genuine nature and help and support along the way.

Tamsin · 10 May 2026 · CHK Mountford Surbiton

★★★★★ 1/5

Google

I would advise any landlord, particularly those representing vulnerable family members, to be extremely cautious. My father relied on renting his flat through this agent to pay for his nursing home fees, but the management here has fallen short of basic professional standards. They admitted in writing to withholding expert evidence from a deposit dispute and failed to prioritize objective rent arrears despite my instructions. The most disappointing aspect has been the management’s response to these errors; there is a total lack of transparency and a refusal to acknowledge clear administrative negligence. This has caused significant distress and financial harm to a vulnerable client. Be warned: if this branch makes a mistake, they will try to tell you water is not wet to avoid taking even the smallest amount of responsibility. I have been forced to escalate this to the Property Ombudsman.

Mj809369 · 10 May 2026 · CHK Mountford Surbiton

★★★★★ 5/5

Trustpilot

Jane was extremely helpful

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.

Jack · 8 May 2026 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Helpful team member

Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.

Seb · 5 May 2026 · CHK Mountford Lettings Esher