Trusted Agent profile
★★★★★
451 reviews across 2 offices and 2 platforms
CHK Mountford Lettings has two offices, in Esher and Kingston upon Thames. Together they have 451 reviews on two platforms, rated 4.2 out of 5 overall.
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CHK Mountford Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 257 reviews on Google only. Show every review
5/5
GoogleCHK Mountford were exceptional organised, polite and efficient when organising a property lease. Since being in the property their management has been brilliant, quick replies and repairs etc organised within a day.
Thank you for your wonderful review! We're thrilled to hear that you found our team organised, polite, and efficient. Providing quick responses and effective management is our priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent, efficient and friendly service from Sarah and Luke. The sale of the flat was handled brilliantly!
Thank you for your wonderful feedback! We're thrilled to hear that Sarah and Luke provided you with excellent service during your flat sale. Your satisfaction is our priority, and we appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had the good fortune to be introduced to Sarah Walker. From the start of our search we have to say once we told her what we were looking for, she was very diligent in her search and showed us pretty much what we had asked of her. Eventually found exactly what we were hoping for. We would be very happy to pass the companies name to on to potential buyers.
Thank you for your wonderful review! We're thrilled to hear that Sarah was able to help you find exactly what you were looking for. Your recommendation means a lot to us, and we appreciate your trust in our company. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a very smooth move in thanks to Jessica and Ryan. The property was spotless on possession and all the paperwork was sorted promptly. Really appreciated the work they have done managing the property so far and all niggles have been dealt with promptly. Would recommend to anyone looking to rent in Surbiton!
Thank you for your wonderful review! We're thrilled to hear that Jessica and Ryan made your move-in smooth and that you're happy with the property management. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally nice people and very friendly
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service from start to finish. Both Jessica and Ryan were incredibly attentive and helpful, making finding our flat and moving in an easy and enjoyable experience.
Thank you for your wonderful feedback! We are thrilled to hear that Jessica and Ryan made your experience enjoyable. Our team is dedicated to providing excellent service, and it's great to know we succeeded. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHappy with service me and my partner received, would recommend. Thanks to Sarah and Luke, who handled the entire process brilliantly.
"Thank you for your kind review! We are thrilled to hear you and your partner were happy with our service. It was a pleasure working with you both. We greatly appreciate your recommendation and the recognition for Sarah and Luke. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleExtremely disappointing experience from start to finish. We were required to pay £12,000 upfront, so naturally we expected the property to be in a reasonable condition when we moved in. Instead, we arrived to find it in an unacceptable state, dirty, poorly maintained, and nowhere near the standard you would expect for tenants moving into a new home. What was most frustrating was the complete lack of accountability. After raising our concerns, it became clear that the agency was already aware of the condition of the property before we moved in, yet still allowed us to take possession without addressing the issues. Rather than taking responsibility or helping to resolve the situation, we were simply told to contact the landlord directly, as though the problem was no longer theirs to deal with. Communication was equally poor. We experienced issues with bookings and reliability, with one booking ultimately falling through due to an oversight by the realtor. Again, there was little ownership of the mistake and no real effort to make things right. Things go wrong from time to time, but what matters is how a company responds. Unfortunately, our experience was characterised by poor communication, a lack of accountability, and a clear unwillingness to support tenants once money had changed hands. I would not recommend this agency based on our experience.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleLuke has been fantastic to work with since the very beginning. From him originally greeting us at the property in a very professional & friendly manner, to his great organisation and timely communication. Luke has made our first home owners buying experience a dream and we are so grateful for his genuine nature and help and support along the way.
Thank you for your kind words! We are delighted to hear that Luke has exceeded your expectations and made your first home buying experience a dream. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleI would advise any landlord, particularly those representing vulnerable family members, to be extremely cautious. My father relied on renting his flat through this agent to pay for his nursing home fees, but the management here has fallen short of basic professional standards. They admitted in writing to withholding expert evidence from a deposit dispute and failed to prioritize objective rent arrears despite my instructions. The most disappointing aspect has been the management’s response to these errors; there is a total lack of transparency and a refusal to acknowledge clear administrative negligence. This has caused significant distress and financial harm to a vulnerable client. Be warned: if this branch makes a mistake, they will try to tell you water is not wet to avoid taking even the smallest amount of responsibility. I have been forced to escalate this to the Property Ombudsman.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleRating only, no written review.
Thank you for your feedback and we’re sorry if you’ve had a difficult experience. We’d like to know more about this so please email us at review@countrywide.co.uk and we’ll happily look into this for you.
5/5
GoogleLily at CHK found time to show us around properties when most businesses were shut over festive period. They were professional and accomodating and ultimately went the extra mile for us.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAlex Jany was excellent all the way through! She showed us round the house a few times and even entertained our cheeky little 2 year old whilst we looked around. Her communication was amazing throughout and it always felt like she wanted to help everyone get to the result that worked for all. She was professional and friendly, and it’s really a bit of a shame we found our forever home with her as we’d happily work with her again and again! Thanks Alex!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
2/5
GoogleI rented a flat in Surbiton through this agency 1 year and 7 months ago. Initially, everything seemed fine, and the flat was very clean, which is why I gave them 2 stars instead of 1. However, things took a turn at the end. I moved out 22 days ago and still haven’t received my deposit or even the proposed deductions. I’ve rented three flats before, and in those cases, I received my full deposit within 14 days. When I contacted the agency for a timeline, they said they could delay the process up to 90 days. It feels like the landlord might be renovating the entire flat and will likely keep over £600 of my deposit. We’ll see how it goes, but I strongly advise avoiding this agency at all costs!
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe recently sold our house through this agency and couldn’t recommend them highly enough. The team was excellent at communicating and incredibly supportive throughout what can be a stressful process of selling and buying a home. A special thanks to Luke and Theo for their outstanding help and guidance, they truly made the experience so much smoother.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleUnfortunately the house I'm purchasing isn't with this company, but I really wish it was! Luke & especially Theo have fantastic communication and have both been extremely helpful during the whole searching stage. I will definitely be using them in future!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave used CHK a few times over the years and always found the service and property management spot on. From support on negotiation to clear comms for all parties across a number of day to day and if there have ever been deeper issues they have have been fab - highly recommended as for renters and landlords alike.
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant service buying through JDWood in Esher. Alex was absolutely fantastic - she couldn't have done more to progress everything in the friendlies and most professional way. Plus Michael and Andrew were on hand and knew exactly the status when she was away/out of the office. Will definitely be back to them when I come to sell. They made a very stressful process much less stressful, I can't thank them enough!
Hello Kath, Thank you so much for your wonderful 5* review! We're thrilled to hear that Alex, Michael, and Andrew provided you with such fantastic service during your buying process. We look forward to assisting you again when you're ready to sell. Best regards, Lucy, Customer Relations Team
5/5
GoogleJessica and Ryan are hugely helpful, proactive, responsive, professional and friendly. They helped make our experience seamless and stress free, thank you!
Thank you for taking the time to leave us this tremendous 5* review Julia. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from CHKM. They have made what can be a difficult process very easy; CHKM have shown a high level of professionalism at every stage.
Thank you Philip for taking the time to leave us your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently rented via CHK Moutnford in Surbiton. The team were extremely helpful in finding a place and the move in process was very smooth! Would 100% recommend!
Many thanks for your outstanding recommendation and 5* review Josh. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe’ve had a great experience working with the CHK Surbiton Lettings team. Would highly recommend to anyone looking to rent out their property :)
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust wanted to say 'BIG THANKS' to CHK Mountford, Esher, and in particular to Catherine, Claire and Harry for their help, support and professionalism throughout my recent tenancy. …
Many thanks for the fantastic recommendation and 5* review Eugene. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had the pleasure of dealing with Gavin and Catherine from CHK in renting an apartment from them. They are helpful and professional at all times. Also their prompt communication is so reassuring and nothing is too much trouble. Gavin …
Thank you for your 5* review and recommendation Sue. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Esher has the most, with 299 reviews rated 4.0 out of 5, followed by Kingston upon Thames with 152.
The two CHK Mountford Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards: CHK Mountford Lettings, Esher won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
