Trusted Agent profile · Norfolk
Verified
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Chilterns's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent job!
We found Chilterns work on our house purchase quite exceptional, in particular their inclusion of the completeasap company, which provided a far more lucid picture of how the sale and purchase were progressing than we had encountered previously. This, along with the genial nature of the Chilterns manager, helped greatly in smoothing out what might otherwise have been a very rocky road to completion.
5/5
GoogleA excellent service, kept me informed every step of the way from start to completion, I would definitely recommend to anyone who needs there services.
Thank you very much for taking the time to leave us a review Stuart. We wish you all the very best. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleWe had such a positive experience with Chilterns when selling our home, and I especially Becky, who was truly wonderful throughout the entire process. From the very beginning, she was professional, and incredibly supportive. …
Wow! What a glowing review - thank you so much. We’re absolutely delighted to hear about your positive experience selling your home with us and I will ensure your kind words are passed onto Becky. She takes great pride in supporting her … More
5/5
GoogleWe had such a positive experience with Chilterns when selling our home, and I especially Becky, who was truly wonderful throughout the entire process. From the very beginning, she was professional, and incredibly supportive. Selling a home can feel quite overwhelming at times, but Becky made everything feel smooth and manageable. She was always available to answer questions, kept us fully informed, and handled everything with such care and attention. What really stood out was her genuine kindness and dedication. You could tell she truly cared about getting the best outcome for us, and thanks to her, we achieved exactly that. We are so grateful for all her hard work and wouldn’t hesitate to recommend both Becky and Chilterns to anyone looking to sell their home.
Wow! What a glowing review - thank you so much. We’re absolutely delighted to hear about your positive experience selling your home with us and I will ensure your kind words are passed onto Becky. She takes great pride in supporting her clients throughout the entire process, so it’s great to know she helped make everything feel smooth and manageable for you. Your comments about her dedication and genuine care mean a lot to us! Thank you again for choosing Chilterns. We wish you all the very best. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleBest local estate agent in the town without any doubt!
5/5
GoogleBecky and Darcie have both been fantastic! Very friendly, professional and helpful. Always staying in regular touch with all updates to make what can be a stressful process go smoothly.
Thank you very much! I will pass on your kind comments to Becky and Darcie. It's great we were able to get the sale through so quickly. We wish you all the best! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleRating only, no written review.
Thank you for your 5 star review David! Take care. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleBecky and Catherine have been brilliant from start to finish on getting my house sold
Thank you so much for your feedback Marcus. We truly appreciate you choosing Chilterns. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleAll the staff at Chilterns have been very helpful throughout the entire process of purchasing our new home. Becky and Katherine, in particular, went above and beyond to keep everything running smoothly and were always on hand with clear, friendly updates. Their support made the whole experience far less stressful. Highly recommended.
Thank you for your kind words and 5 star review Billy, it's really appreciated. We’re really pleased to hear that your experience purchasing through us was a positive one. We hope you have many happy years in your new home. If we can help with anything in the future, please don’t hesitate to get in touch. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleKatherine and her team looked after us wonderfully well. Always letting us know how things were progressing. Chilterns were recommended to us by a local person and they did not disappoint.
Thank you very much for leaving us a five star review Andrew, we really appreciate it! We are so pleased we could successfully sell your home as swiftly as we did. We wish you and your brother all the very best for the future. Take care! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleKat and the team in the Thetford office provided great advice. They are second to none highly recommend. Relaxed, friendly and professional - couldnt ask for more.
Thanks so much for great review Duane! We’re proud to offer friendly, professional advice and it means a lot that you’d recommend us. Thanks again for your support! Many thanks, Katherine Nouch- Branch Manager
5/5
GooglePopped into the office to discuss the potential of selling and spoke with Katherine who was amazingly helpful in answering all my questions. We're not ready to sell yet, but she's put my mind at ease when we are and will definitely be going back to Katherine. Thank you for being so encouraging
It was a pleasure having the opportunity to chat through your options with you. Whenever you’re ready, we’ll be here to help guide you through the process. Thanks again for popping in, I really appreciate you taking the time to leave a review! Many thanks, Katherine Nouch- Branch Manager
5/5
Googlenice and easy renting experience, Michelle Chapman was a very helpful ,thank you
Many thanks for your 5 star review Mauricio. I will pass on your comments to Michelle! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleSold my house with chilterns and was visited by Becky. The whole process from to start to finish was smooth and easy. Becky kept us updated and informed with everything and answered any questions I had. Made what could have been a stressful thing, seem very simple.
Thank you so much for your kind review Clive. We’re delighted to hear that you had a smooth and straightforward experience selling your home with us. Becky will be pleased to know that her support and guidance made the process feel simple and stress free for you. We appreciate you choosing Chilterns and wish you all the very best for the future. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleWe have always had great service from Luct et al. Highly recommend
5/5
GoogleGeorge was very professional when he conducted a valuation on our property. Would definitely use hi. Again.
Dear Fiona, thank you for your kind review and that you have been happy with everything that George has done for you so far. if we can be of any further assistance, please do let us know. Andrew Jameson - Branch Manager
5/5
GoogleKayleigh is always very helpful and willing to help out and do her best to move things forward. She always responds to emails and keeps me up to date too. Thank you
Dear Dale, thank you for the review and we are pleased to hear that Kayleigh has been helpful for you. Andrew Jameson - Branch Manager
5/5
GoogleProcess was very smooth. Kept in the loop with what stage we was at. No major issues. Would definitely recommend.
Dear Jordan, thank you for the kind review, we are glad that we have been able to assist you with a couple of purchases now and if there is any further assistance we can provide in the future then please do let us know. Andrew Jameson - Branch Manager
5/5
GoogleWhen inevitable issues arose, they were communicated and dealt with well.
Dear Customer - thank you for you review.- it is greatly appreciated. Andrew Jameson - Branch Manager
5/5
GoogleI would like to recommend Lucy of Chilterns Estate Agents of Brandon Suffolk after positive and friendly dealings for many years . An excellent service all round . Mrs Serena Queeney
5/5
GoogleGeorge came to do a valuation for us. He was really prompt in coming out, knowledgeable, amenable and friendly. I would wholeheartedly recommend him!
1/5
GoogleWould give less if I could. Bunch of liers. Inquired about a property a few weeks ago to be told no not available. Two weeks later the property is still available and the ad has been changed. They only want US military in their properties so they can charge double the rent. Can't get any property within 15 miles of Brandon thanks to military. One bed places priced over one thousand a month. Complete joke of an agency.
5/5
GoogleVery happy with Chilterns and how they dealt with everything to do with our first house purchase. Would definitely recommend them! Thanks again Andrew and Val 😎 …
Dear Sean, thank you for taking the time to leave a review. We all hope that you are incredibly happy in your new home. Kind Regards - Andrew Jameson - Branch Manager
5/5
GoogleVery happy with service received from Lucy at Chilterns We have been long-standing customers and would recommend
Thank you for the lovely review - ill be sure to pass this onto Lucy for you. Kind Regards - Andrew Jameson - Branch Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
The three Chilterns offices, by town:
Yes. In The Trusted Agent 2026 awards: Chilterns, Thetford won Gold.
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