5/5
Rating only, no written review.
Agent replied · 12 June 2024
Thank you, Ellie.

Trusted Agent profile · Northamptonshire
Verified
★★★★★
401 reviews across 3 offices and 3 platforms
Chelton Brown has three offices, in Northampton and Daventry (two offices) (Northamptonshire). Together they have 401 reviews on three platforms, rated 4.1 out of 5 overall.
397
Reviews on Google
All 3 offices
3
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chelton Brown's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you, Ellie.
5/5
Rating only, no written review.
Thank you for your lovely review, Debra.
5/5
Rating only, no written review.
Thank you Rauk. Regards Chelton Brown
5/5
Rating only, no written review.
Thank you Ivana. Regards Chelton Brown.
5/5
Rating only, no written review.
Thank you Rebecca! Regards Edward
4/5
Friendly staff who are more than happy to help.
Thank you for your lovely review, Robert.
1/5
Just interested in charging the fees not actually helping the client.
Hi Tomasz, as a tenant we wouldn’t charge you a fee unless it fell into permitted payments for a change in contract which is very rare. Our website outlines these. If this is relating to a repair ( although, none are open for your property at present) or if there’s anything else I can do to help, please feel free to email me at Edward.cheltonbrown@cheltonbrown.co.uk.
5/5
I have only positive and kind words to say about my experience with Chelton Brown, in particular Michelle who has been brilliant and helped me a great deal throughout the process of renting my first place. Everything has been quick and easy and nothing has been too much trouble. Many Thanks.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jordan, thank you for your kind words. We hope you've settled into your new home well. Regards, Edward
1/5
As a landlord I would VERY STRONGLY advise others to look elsewhere. I endured a long catalogue of very inefficient service from Chelton Brown. Despite this, I did not leave a review, preferring simply to not instruct them again. However, I have been shocked to discover that 12 months ago they failed to pay a tenant's deposit into my DPS account as they had assured me they would. This was despite my emailing them with a reminder about it at the beginning of the tenancy! I believe they also failed to notify the tenant about where the deposit was protected. Unsurprisingly in the circumstances, for once they were keen to want to resolve this with both the tenant and myself. Needless to say, I will definitely not be instructing them again. If it were possible to give them a negative star rating I would choose that option.NegativeResponsiveness, Quality, Professionalism, Value
5/5
We had a brilliant experience with Chelton Brown from start to finish. Graham was brilliant at the house viewing - he wasn’t the usual pushy estate agent, very down to Earth and extremely helpful. He even recommended us a really good broker and saved us £400 from one we were going to go for! I would definitely use them again. Gemma was also really helpful and great at giving us weekly updates on the process- this was our first house so she explained everything clearly.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing review Mari. I’ll be sure to pass on the feedback to the team. Regards, Chelton Brown
1/5
Rating only, no written review.
Hi Pandey, please can you supply some context to this review and i am more than happy to help. My email is edward.cheltonbrown@cheltonbrown.co.uk. Thanks, Edward Chelton Brown
1/5
Rating only, no written review.
5/5
I would recommend Chelton Brown,very professional and helpful staff.Same goes with their attitude towards a customer,also they have very effective and simple ''report issue''system,which I personally like .PositiveResponsiveness, Professionalism
1/5
Chelton brown honestly needs to look inward before its too late. Its either the culture that exists is just off or the workers are giving this company a bad name. Whichever way, i would have to agree with the overwhelming evidence on here that shows they have a really bad reputation. The fees are high and they would do everything humanly possible to ensure you do not get your deposit back. Whats more- i was pushed out in the middle of covid 19 pandemic -no rules or regulations for the tenant was maintained by them and they seem to be the only agent i know who did this- everyone was shocked about the treatment. I kept getting calls from one monica badging me to move out. The service at chelton brown is honestly appalling! Stayed physically in the room for a month and 2wks and the report shows i left it in tip top position and between the workers there- i have been getting emails that my balance of almost £700 will be used to clean the room- A Joke!!! Approach chelton brown at your own peril! Run away from them!NegativeQuality, Professionalism, Value
2/5
Service is very poor. They look to profiteer as much as they can. Was charged 120quid off of my deposit when I moved out because a few skirting boards and a door were not apparently clean. I left the property better than when I took it on. Will not be using them in the future. There are much better letting agents in Northampton. Please avoid if possible
Hi Jonny, having looked at the file I feel the findings of the final inspection are a fair reflection of how the property was left. However, if you feel you would like to chat further please email me at edward.cheltonbrown@cheltonbrown.co.uk.
5/5
I wanted to thank James and his team in the sales office at Northampton for his diligent work during my flat sale. Excellent and professional whilst guiding the sale through. I have used Chelton Brown many times in the past few years, they have become my 'go to' estate agents. Thank you. Regards Clare.
Hi Clare, thank you for your review. I was a pleasure to be able to help and we look forward to working with you again in the future.
5/5
Rating only, no written review.
Thank you for your kind review.
5/5
Rating only, no written review.
Thank you for your 5* review, Andrew.
5/5
Rating only, no written review.
Thank you for you 5* review, Dave.
1/5
Poor communication After booking viewing no response, ignoring calls and can't answer simplest questions. Had 4 viewing booked in this agency, on 2 agent was late or show up after few phone calls and another 2 never show up and didn't answer calls. I'm definitely not recommending this agency.
1/5
I'm affraid I have to rate them poorly. We live near our Landlords and most of the time deal directly as response is 99% faster. I emailed Chelton Brown maybe 2/3 months back regarding a few small issues and still have not got a response from them. We asked about being able to install internet in the property. We have ad no reply and have to connect to our mobile phone internet to be able to access internet on our laptops. It's mad! who doesn't have internet in their homes in 2019?! We have a broken window which have been told won't get fixed until Xmas. All this dealing directly myself with contactors Owner has chosen according to Chelton. Why don't they have a bunch of contractors they can rely on? If that window is hit again by a bird or something...that's it. Cold main bedroom until Xmas
Good morning, I’ve ran you name through our system and can’t seem to find you. Please can you email your full address to Edward.cheltonbrown@cheltonbrown.co.uk and I will make sure this is resolved ASAP. Regards, Edward Chelton Brown
5/5
Very happy with chelton brown daventry especially Edward , we wanted to rent a property in Woodford but thought it’d be very hard during lockdown. we also weren’t sure if it would be possible as we’ve always privately rented. Edward was so helpful in explaining everything step by step. He was very quick to email back with a response to any questions and was just all round super helpful. We gave the date we wanted to move in and everything was done quickly and very professionally. I highly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Rating only, no written review.
5/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Northampton has the most, with 301 reviews rated 4.1 out of 5, followed by Daventry (59 High Street) with 99.
The three Chelton Brown offices, by town:
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