Chelton Brown estate agents in Northampton and Daventry

★★★★★ 5/5

Google

Chelton Brown were responsive, listened to my requirements and kept me informed throughout the process. Great service!

Martin · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

Good quality very professional every problem I heave sortit on time I just move from ground floor to the top floor everything gone smoothly no problem at all so yea good job guys cheers...I will recommend Chelton Brown with all my confidencePositiveProfessionalism

Alexandra · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

All went very smooth and things were clearly explained as we went along. Would happily recommend to a friend and us them again if we were to move again. All staff were very helpful and friendly.PositiveResponsiveness, Professionalism

Joanne · 10 November 2021 · Chelton Brown Northampton

★★★★★ 1/5

Google

Absolutely useless, unethical, irresponsible agents that never listen to any complaints, and just continue their roundabout of negligence with their tenants Over 10 years of rent paid, and not a cent of attention to detail ever paid to any issues. Never use them. Save yourself.

DJ · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

I bought out of the area in the end but Gemma was very helpful with advice as we are first time buyer. She referred us to her mortgage advisor and we have now completed on our first property, thank you for your advice and help.PositiveResponsiveness, Quality, Professionalism, Value

Ryan · 10 November 2021 · Chelton Brown Northampton

★★★★★ 4/5

Google

Highly effective sales strategy which accommodates both the seller and potential buyers successfully. A very thorough knowledge of the market and what buyers want. A smooth selling process and excellent communication facilitated a very speedy sale. Thank you both Gemma and Chris.PositiveResponsiveness, Quality, Professionalism, Value

Alfie · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

As first time buyers we didnt know a lot of things of how and what to do. We had James Homer and Lynne (Northampton) with us all the way from the very beggining and i am very happy and pleased it was them with us, as they always been at the highest level with advices, updates, information and support. We are very happy to have gone through this with the best possible team. Thank you!

Denis · 10 November 2021 · Chelton Brown Northampton

★★★★★ 2/5

Google

I will firstly give this company their dues. Whenever there was a problem, they were prompt in fixing it. However, that is as far as my praise goes. I will not identify myself, but feel the people have a right to know how we were treated. Firstly, we had an issue with mold in the house. It was affecting us massively. Seemed in the end the only way to fix it was for us to move out for 2 weeks while they did this. At first we could not do this. so they issued us a section 21! Finally we could, and went ahead and booked a caravan we could ill afford. We asked to at least be excused the rent for those two weeks, which they agreed to. JUST before we were due to leave they found a contactor who could do the work while we were there. They then tried to weedle out of our arrangement. Wrecked my holiday too dealing with their constant winging while we were away. Wind the clock back, when we moved in there was a fridge freezer and washing machine, on its last legs. We asked if it could be removed and trashed. They agreed. We replaced with our own resources. nothing more was said after that until we moved out. Wind forward the clock, we were offered another place (not CB). We had to accept on the spot. So i tried to stagger a month between moving out to moving in to allow time to properly clean the house. When they cottoned on, they put pressure on us to just hand in the keys early, despite us not being happy with the state of the property. when it came to our deposit, nothing but complaints. Yes, we mentioned the house needed attention, thats why we tried to give a months notice. give us more time to move our stuff and get the house properly cleaned. But no, they moaned about rudeimentary mess tbh. And of course, where is our fridge freezer and washing machine? Oh you mean those on their last legs? Suddenly they raised this. Throwing everything possible at us to avoid paying back our deposit. Theives at best. Sorry, needed to be said. As for the frauline who inspects the property every THREE months! To say i found her rude is an understatement. Glad to be out.

Pineham · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

Superb communication from Matthew chambers about how to rectify issues from delinquent tenant. Succinct and to the point, just what I needed as a landlord outside of the Uk. He helped me save money and visited my property multiple times to manage the work being undertaken to get it ready for relet super quick. Great sense of humor too which was much appreciated

SALLY · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

Gemma has been amazingly helpful in the purchase of my first home. She referred me to other services such as her mortgage advisor. She has been happy to answer 1 million questions along the way and helped the process to move along smoothly.PositiveProfessionalism

Chloe · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

Everything Michelle said she would do, she did. She followed up promptly, answered all questions in detail and found a tenant within 24 hours. I am so impressed, especially after receiving such poor quality from other Northampton agencies. I just thought the letting business was a poorly run business until I worked with Michelle at Chelton Brown.PositiveResponsiveness, Professionalism

Laurie · 10 November 2021 · Chelton Brown Northampton

★★★★★ 2/5

Google

My initial 5 star review went down to 2 over the 4.5 years I was renting a Chelton Brown property. My main concerns were similar to other people's, mainly related to money and disrespect. 1. Bicycles were stolen from us on two occasions (and on countless occasions from our neighbours) due to lack of security (wrecky door lock and ridiculously simple door code which did not get changed even after several thefts). This was addressed by CB by investing into a new dummy camera and placing a sign that the agency will not take any responsibility. 2. Feeling exploited by the agency. We found out that the exact same flat above us was advertised for £80 less than we had been paying for a long time. We requested to change flats, which was denied. They agreed to a £45 decrease after we complained. 3. Issues when moving out. Never throughout our tenancy did we have a problem raised by CB regarding the cleanliness of the flat. We were also told that we do not have to clean the carpet professionally. Despite of me having cleaned the flat for over 13 (!) hours, CB found issues with everything, after they went through the flat with a microscope. We got a lengthy report justifying the need for us to pay for professional cleaning, and there was definitely no mention of fair wear and tear, which you'd expect after 4.5 years spent somewhere. Some things raised in the report were simply ridiculous and unjustified. 4. In their communication, CB were often rude and disrespectful, e.g. during the two money-related issues mentioned above, they told us it was a (quote) 'gesture of goodwill' that they reduced costs after we listed our arguments. The only reason I gave 2 and not 1 star is the odd kind employees, who went out of their way to help us over the weekends when the fire alarm was going off for days, CB wasn't open and obviously no emergency contact was available. This happened on at least 3 occasions whilst we were living there.

Júlia · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

Jo, who marketed, showed and sold the property was friendly and efficient creating a relationship of trust. Georgia who progressed the sale and liaised with all parties involved was calm, efficient and professional. When we were stressed out, her friendly and capable attitude kept us from worrying and nothing was too much trouble. Thank you both.PositiveResponsiveness, Quality, Professionalism

Maura · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

If I could score higher I would. Absolutely fantastic service from start to finish. After sales especially, Georgia kept me updated all the time, any queries or questions from Solicitors, she was on it sorting it. I cannot thank her enough for her time, knowledge and being professional at her job. If I was ever moving home, I would definitely consider using these Agents.PositiveResponsiveness, Quality, Professionalism, Value

Nicola · 10 November 2021 · Chelton Brown Northampton

★★★★★ 1/5

Google

Chelton Brown use Steve Farmer Plumbing. Most of his reviews are fake by his staff. They drive like maniacs. Oh and they are abusive. Nasty and completely awful contractors. But Chelton Brown keeps sending them to their tenants. After complaints after complaints after complaints. Never ever use Chelton Brown. They associate with dogs. You'll get fleas.

D · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

Professional, proactive and friendly estate agent and letting agent. I have worked with a number of letting agents over the years and none come close to Chelton Brown. Nothing is too much trouble. They also have a wealth of experience should you need advice or guidance. If you are buying, selling, renting or letting then I can't recommend Chelton Brown highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

Jo in Chelton Brown has been amazing helping us and guiding us through the whole process which for us it has been super important as we didn't have experience. Despite a few difficulties in the process she has been brilliant chasing everything to make sure it gets done and felt her positivity in every phone call. Great customer service and professional.PositiveQuality

Sofi · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

Really a great team, very helpful and very professional. I had given up dealing a number of estate agent in the process of looking for a house. With Chelton Brown, Northampton and the team, they gave me all the confidence when I saw no hope. Finally moved and what a relief. I recommend this estate agent to anyone.PositiveProfessionalism

Allan · 10 November 2021 · Chelton Brown Northampton

★★★★★ 1/5

Google

I was looking to move to Northampton for a new job and found my ideal apartment through Chelton Brown. Booked a viewing and then sent in my application with all my personal details. Firstly, they cancelled my viewing with about an hours notice (when I had to travel a distance for it) due to not having keys (what letting agent doesn't have keys?!) - rescheduled for later in the week. Then, they rescheduled again for the same reason. So, I then had to make a special journey for it the following week. If the apartment wasn't worth it I wouldn't have bothered, but it was so lovely I wanted to give them a chance. Viewed the property and said I was interested immediately. Went to their office straight after to say I would like the apartment, the admin person talked me through the process and then the other person I had been dealing with handed her my application, saying 'it's a pretty perfect application'. Told me they'd be in touch the following day to sort out the paperwork. She called me the following day, first confirming my employment and various other details. Then, at the end of the conversation, she said 'unfortunately the landlord will not accept a pet' (I had explicitly stated in my application right from the start that I had a well behaved house cat). Why wait for the end of the call to tell me that? My mum, who had been assisting me through the whole process and had been giving second opinions on things for me called them back as I had to work to ask what the problem was. Apparently the landlord wouldn't accept a pet due to bad experiences previously, my mum then counter offered this with that we could offer a higher deposit, pay for an deep end of tenancy clean, provide a pet reference from my previous landlord, given the rest of my application was fine... so they then called the landlord again. Got back to me again and said that the reason now was that the building would not accept pets (which was a lie, as there are AirBnBs in the building which explicitly accept pets!). They then offered for us to speak to the lettings manager who also tried to offer up excuses of poor service for them being off work. They were just making up excuses at this point: the whole experience was a shambles, extremely messy/unprofessional with no real process or protocols in place, and quite frankly, upsetting, as I was so keen to move into the apartment. Others may have had a different experience, but I received 5* service from one of their rival agencies a few weeks later.NegativeProfessionalism

Molly · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

Had a fantastic experience with Chelton Brown dealing with the sale of my property. I have mainly dealt with Georgia and Mario who have been superb from the start. For the price I paid I can't fault their service. I never had to chase them at any time. I was constantly kept up to date at all stages from sale to completion. If any problem came up then Georgia was on it straight away sourcing a solution. My partner sold his house at the same time with another agency at more than double the price and the service he received was not a patch on what mine was from Chelton Brown. Absolutely worth every penny and will thoroughly reccomend. A job well done thank you all.

Alex · 10 November 2021 · Chelton Brown Northampton

★★★★★ 5/5

Google

very efficient and always very helpful, never has any issues

David · 11 October 2021 · Chelton Brown Daventry (59 High Street)

★★★★★ 5/5

Google

Graham has been incredible from start to finish, his enthusiasm and expert knowledge were brilliant and made us feel at ease and as if in safe hands. The process was well handled and we were kept up to date regularly. I would definitely return for any future needed. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Tiffany · 31 August 2021 · Chelton Brown Daventry (59 High Street)

★★★★★ 2/5

Google

EDIT in response to owners reply: these maintenance issues started before the pandemic and any lockdown occurred. there is no excuse for it. Cleaning was sporadic at best and the internet was hugely unreliable even while working from home (hopefully have since upgraded substantially. It was down numerous weekends.) I was so dissatisfied, I even went to lengths to try inform prospective tenants to look elsewhere. This Lettings agents seems uninterested in your happiness as a customer. they treat you a statistic, closing out maintenance tickets long before anything gets done. as a result, nothing does get done. we waiting on a new doorbell for 2 months (i moved out afterwards). i would seriously consider using a different place. they just want your business not a customer. would not recommend.NegativeResponsiveness

Jonathan · 31 August 2021 · Chelton Brown Daventry (59 High Street)

★★★★★ 5/5

Google

Rating only, no written review.

Syed · 13 June 2021 · Chelton Brown Daventry (59 High Street)