Chelton Brown reviews

★★★★★ 1/5

Google

Waiting for agent at a to-let property in the sodding rain, just to be told when I called to enquire how long the agent would be, that it had already been let and they neglected to notify me by either text or email. Furious is not even close to the ire I experienced.

Red · 6 December 2025

★★★★★ 1/5

Google

I was a tenant for over five and a half years. For the vast majority of that time (over five years), the property was managed by a different agent, and my experience during that period was consistently positive. In the final few months of my tenancy, the landlord changed managing agents to Chelton Brown, and unfortunately the experience changed significantly. During my tenancy, my rent was always paid in full and on time, and I took care to maintain the property throughout. I also contributed towards improvements, including new carpets, which reflected what I believed was a positive working relationship. However, the experience at the end of the tenancy was disappointing. After providing formal notice in December and vacating at the end of February, communication regarding my deposit was slow and unclear. It took two weeks to receive a breakdown of proposed deductions, with responses often taking a week or more. Throughout my tenancy, the property was inspected regularly and consistently reported as being in good condition. Given this, the delays and lack of clarity at the end of the tenancy were particularly frustrating. While the matter was eventually resolved, the process felt unnecessarily prolonged and lacked the level of professionalism I had experienced previously. A property business may focus on landlords and sales, but it is worth remembering that tenants are an essential part of that relationship. Without tenants, there is no income to manage. With clearer communication and more timely handling of deposit returns, the experience for tenants could be significantly improved.

Sam · 26 March 2026

★★★★★ 2/5

Google

EDIT in response to owners reply: these maintenance issues started before the pandemic and any lockdown occurred. there is no excuse for it. Cleaning was sporadic at best and the internet was hugely unreliable even while working from home (hopefully have since upgraded substantially. It was down numerous weekends.) I was so dissatisfied, I even went to lengths to try inform prospective tenants to look elsewhere. This Lettings agents seems uninterested in your happiness as a customer. they treat you a statistic, closing out maintenance tickets long before anything gets done. as a result, nothing does get done. we waiting on a new doorbell for 2 months (i moved out afterwards). i would seriously consider using a different place. they just want your business not a customer. would not recommend.NegativeResponsiveness

Jonathan · 31 August 2021

★★★★★ 5/5

Google

We had a brilliant experience with Chelton Brown from start to finish. Graham was brilliant at the house viewing - he wasn’t the usual pushy estate agent, very down to Earth and extremely helpful. He even recommended us a really good broker and saved us £400 from one we were going to go for! I would definitely use them again. Gemma was also really helpful and great at giving us weekly updates on the process- this was our first house so she explained everything clearly.PositiveResponsiveness, Quality, Professionalism, Value

Mari · 13 June 2021

★★★★★ 1/5

Google

If anyone rents a property and Chelton Brown are the agents, when it comes to the end of the tennancy agreement beware. They will do everything to minimise how much of your deposit is returned. In my experience they attempted to return 5% of our deposit despite us ensuring the house we rented was returned in very good condition. Their tolerance is almost zero and they expect perfection. We offered to meet them to run through their checklist but they declined. They claimed the whole house needed to be re-painted, it did not, only the hallway. After we left the property it was vacant for 6 weeks, I returned 1 evening to see if the work they claimed needed doing had been actioned. What I found was lies. They claimed the garden had been re-worked, it hadn’t been touched and on inspection of wheelie bins I found 1 empty pot of 10 litre paint when for. 4 bedroom house which they claimed was in poor condition would have needed 3 or 4 pots. I challenged them and shared with them my photographic proof. I offered a compromise which they declined and they said go to the TDS. We did and shared all of our evidence and proof that we had attempted to meet them on several occasions to remedy the so called issues. The TDS awarded in our favour and we ended up with 80% of our original deposit. My advice to anyone is to be careful, ensure you take pictures at all stages, do not accept their final word and challenge them. They work on premise that people will take the time and effort to challenge them with the TDS.

Carl · 16 December 2025

★★★★★ 5/5

Google

I have been with Chelton Brown in the last 5 years. They were always helpful and well mannered. It is never black or white so do not expect some fairy tale as they have to consider your and also the landlord's interest. They were fair all times. I would like to highlight Nadine and Therese, they work a lot and deal with a great amount of duties but they perform very professionally. Thank you Nadine and Therese! It was a pleasure to deal with Edward as well. Many issues people associate with Agents is coming from the landlord but we tend to blame the messengers. I had only one negative experience a mail from Donna what i found "demanding". Overall i would choose Chelton Brown again and i think they are providing a great letting service.

Akos · 14 June 2018

★★★★★ 5/5

Google

David provided an impeccable service. He kept me informed of every stage of the process. There was constant informative communications. It was an outstanding service. Thank you.

Martin · 12 November 2024

★★★★★ 5/5

Google

We had a great experience working with Michelle to rent a property . She was very professional, knowledgeable, and responsive throughout the process. She gave us honest advice and also kept us updated on every steps and answered all questions promptly. Using Lettinghub enabled us to see and monitor the progress. I would highly recommend Chelton Brown to anyone looking for a reliable and experienced estate agent. Thank you Michelle!

Anie · 16 April 2024

★★★★★ 5/5

Google

Experience we had with Chelton Brown has been extraordinary. We were relocating from a far distance and Michellle made impossible to become possible. They supported our request with very respectful manner as well as their professionalism deserve recognition. The process took about 3 days where exchange of information was very quick. No delays and clear information provided. Very advanced model of customer service support gave us precise understanding of all our responsibilities as well as our rights. Definitely recommending their highly advanced strategy when renting a property.

Agata · 16 April 2023

★★★★★ 5/5

Google

Graham has been incredible from start to finish, his enthusiasm and expert knowledge were brilliant and made us feel at ease and as if in safe hands. The process was well handled and we were kept up to date regularly. I would definitely return for any future needed. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Tiffany · 31 August 2021

★★★★★ 5/5

Google

I have only positive and kind words to say about my experience with Chelton Brown, in particular Michelle who has been brilliant and helped me a great deal throughout the process of renting my first place. Everything has been quick and easy and nothing has been too much trouble. Many Thanks.PositiveResponsiveness, Quality, Professionalism, Value

Jordan · 13 June 2021

★★★★★ 1/5

Google

Unfortunately, I did not have a pleasant experience with this agency. While I was viewing an apartment for rent, another interested party was in the office with a different employee, paying a deposit to reserve their priority for the rental. This happened without any formal process. I find this behavior of the agency strange and unacceptable. After I wrote a comment and complaint to them, the boss promised me that they would inform me about new offers, they do not do it, they do not respond to messages. Embarrassing.

Czoko · 16 April 2025

★★★★★ 5/5

Google

Very happy with chelton brown daventry especially Edward , we wanted to rent a property in Woodford but thought it’d be very hard during lockdown. we also weren’t sure if it would be possible as we’ve always privately rented. Edward was so helpful in explaining everything step by step. He was very quick to email back with a response to any questions and was just all round super helpful. We gave the date we wanted to move in and everything was done quickly and very professionally. I highly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value

Amber · 13 June 2020

★★★★★ 1/5

Google

Sadly, like a lot of letting agencies these days, they don't bother to reply to your letting enquiries unless they need you! Rather than say "sorry, it's not available". Make an enquiry to BUY a property and they'd be on the phone to you in 5 minutes! Responding to reply : To say you even have a system to measure your call answer rate is nonsense. 98% yeah right! I enquired about a property, I then get an automated email from you wanting to know more details - Name, address, phone number, employment status, current living status, name and phone number of current landlord (sound familiar?) - all provided! Then nothing!! All online enquiries are "fielded" within 20 mins? Don't know what fielded means. It certainly DOESN'T mean making contact!!! Let me guess, office full of females - average age about 21??NegativeResponsiveness

Ursa · 13 June 2022

★★★★★ 1/5

Google

They allow rental landlord's to neglect their properties to the extent that it causes the risk of damage to the adjoining properties and personal injury to those living in them.

Rob · 27 March 2025

★★★★★ 5/5

Google

Thank you to Joshua from Chelton Brown for prompt response and professional attitude. Also big thank you to Martin who restored our sealing over the bath. He did great job and left all clean:)

Henrieta · 16 April 2024

★★★★★ 5/5

Google

Chevron Brown have managed our property for 8 years. They were recommended to us by a friend who was very pleased with the service that they provided and we have also had an excellent experience using them to look after our house. They make regular inspections of the house and provide us with clear photographs so we are confident about the condition and know that tenants are taking good care of the property. On one occasion when tenants had damaged the house they supported us well through the process of reclaiming the cost of repairs and returning it to letting condition quickly. We are always confident that we have the correct regulatory checks in place and would recommend them without hesitation.

Louise · 16 April 2024

★★★★★ 5/5

Google

I had an excellent experience when selling my house through Chelton Brown. In particular Edward was extremely helpful and kept me updated through the whole process. I would definitely look to use them again in the future.!

Sarah · 14 June 2018

★★★★★ 1/5

Google

I'm affraid I have to rate them poorly. We live near our Landlords and most of the time deal directly as response is 99% faster. I emailed Chelton Brown maybe 2/3 months back regarding a few small issues and still have not got a response from them. We asked about being able to install internet in the property. We have ad no reply and have to connect to our mobile phone internet to be able to access internet on our laptops. It's mad! who doesn't have internet in their homes in 2019?! We have a broken window which have been told won't get fixed until Xmas. All this dealing directly myself with contactors Owner has chosen according to Chelton. Why don't they have a bunch of contractors they can rely on? If that window is hit again by a bird or something...that's it. Cold main bedroom until Xmas

Zea · 13 June 2020

★★★★★ 5/5

Google

From start to finish Georgia has been brilliant and kept me informed every step of the way and answered my emails and calls without delay. Any worries or concerns again Georgia went out of her way to resolve these so the whole process went …

Gail · 16 April 2023

★★★★★ 1/5

Google

0 stars if I could. Absolutely disgusting company and very unprofessional. Avoid. Still waiting for proper heating to be installed in the property after 4 years of being here and reporting it since then they are now using COVID as an excuse. EPC does not even meet legal requirements. We have young children living here and 4 winters with basically no heating. DO NOT RENT FROM THEM!

Abbie · 13 June 2022

★★★★★ 1/5

Google

Poor service, communication and no care for the tenant. Terrible experience that me and my family have learnt from.

John · 7 April 2025

★★★★★ 5/5

Google

highly recommend Chelton Brown - our experience was very plain sailing. James was very knowledgeable and attentive. Also loved the goody box received upon completion. :)

T.J.H · 16 April 2024

★★★★★ 5/5

Google

Excellent service all round!Always trying their best to respond to issues raised as quickly as possible.

Gifford · 15 February 2025