Trusted Agent profile · Daventry
★★★★★
88 reviews across 1 platform
59 High Street, Daventry, NN11 4BQ
Chelton Brown's office in Daventry, at 59 High Street, is rated 4.0 out of 5 across 88 reviews on 1 platform, including 88 Google reviews rated 4.0.
Every review we hold for the Daventry office, from every platform, shown as written. First names only.
5/5
GoogleJames made the process of being a first time buyer as stress free as possible, getting our first home has been super exciting and the entire process was handled very well so I could sit back and watch it happen.PositiveResponsiveness, Professionalism
5/5
Googlehighly recommend Chelton Brown - our experience was very plain sailing. James was very knowledgeable and attentive. Also loved the goody box received upon completion. :)
5/5
GoogleEdward and his team are absolutely incredible and have helped me so much find exactly what I was looking for. Thank you
Thank you for your review. The Daventry team work hard to help their customers. Sali Brown. MD Chelton Brown Ltd.
4/5
GoogleFirst impressions were very good, professional and very welcoming. The room looked nice when viewing. When moving in there were a few things I was unhappy about: Despite the very thorough check reported via the inventory base website it appears many vital things weren't checked or were checked and passed anyway, for example my shower temp gauge was broken for 1 week (cold showers all week), the plug in the sink was meant to be fixed 1 day after I moved in, again this wasnt fixed for a week (the plug was not an issue for me but I was not informed that the work would be re-scheduled). The chest of drawers is broken and unusable, it is very obviously broken so dont understand how they missed it when inspecting the room, this should have been delt with before I moved in. Aside from this the floor was not cleaned, dust and light debris all over. The kitchen appliances and cupboards were also very dirty, I spent hours cleaning the mould from the washing machine draw and drum, cleaning the fridge and de icing the freezer enough to remove the draws. My first week was not the best. However aside from this, I'm happy with the room and the facilities available. I did send an email asking for the shower to be fixed sooner that 30 days I was initially told, and the issue was then sorted the next day which I was happy about. Overall not the best start but now that most the problems are out the way I'm fairly confident that my remaining time here will be positive.
5/5
GoogleHad a property 2 years off them.faultless to be. Honest
5/5
GoogleThank you much, you and your team are one of the best in property management in the country You have managed my property for the past 15 years without a single issue or void period, Thank you so much,
5/5
GoogleExcellent service,advice, and help from friendly staff. Michelle is very good at her job and sorted our problems quickly, everyone was helpful, well pleased 😀 …
1/5
GoogleAs a landlord I would VERY STRONGLY advise others to look elsewhere. I endured a long catalogue of very inefficient service from Chelton Brown. Despite this, I did not leave a review, preferring simply to not instruct them again. However, I have been shocked to discover that 12 months ago they failed to pay a tenant's deposit into my DPS account as they had assured me they would. This was despite my emailing them with a reminder about it at the beginning of the tenancy! I believe they also failed to notify the tenant about where the deposit was protected. Unsurprisingly in the circumstances, for once they were keen to want to resolve this with both the tenant and myself. Needless to say, I will definitely not be instructing them again. If it were possible to give them a negative star rating I would choose that option.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleSpoke to a chap called Adam who was very unprofessional and rude. He spoke on the phone in a condescending way and then responded very unprofessionally when texting to discuss a viewing. I have declined the viewing as a result of this.
5/5
GoogleWe are very greatful to the entire team of Chelton Brown to find a house when we were in immediate need and all the staff and their support throughout the journey was amazing.
5/5
GoogleExcellent service and very friendly and understanding staff. They act efficiently if a situation arises and they always check back to ensure everything has been dealt with. Well done Chelton Brown.
1/5
GoogleBooked to view a property for sale. I attended at the agreed time but the estate agent never showed. I called them, but because they was closed I could not speak to anyone. I left a voicemail and asked them to call me when they were next open but they didn't. Non existent communication for a prospective buyer. It's a wonder they actually sell any properties.
5/5
GoogleRight from the first viewing with the lovely James to the amazingly efficient Georgia these guys I cannot praise enough! Professional, helpful and they kept me sane during the delay of my own solicitors. They went above and beyond being …
5/5
GoogleWe had their new maintenance man round today called Martin who was lovely and did a great job a real credit to the company!
5/5
GoogleHighly recommended. They expect high standards both of landlords and tenants. Good, clear communication. Basically they do all the work, give me 90% of the rent, and at the end I get to keep the house. Bargain!
5/5
GoogleI used Chelton Brown to sell my old house and to buy my new house. They did a superb job from start to finish. Couldn't ask for a better service. Highly recommended!
5/5
GoogleFriendly and helpful staff had us moved into our new home in an amazingly short time!
1/5
GooglePoor communication After booking viewing no response, ignoring calls and can't answer simplest questions. Had 4 viewing booked in this agency, on 2 agent was late or show up after few phone calls and another 2 never show up and didn't answer calls. I'm definitely not recommending this agency.
1/5
GoogleJust interested in charging the fees not actually helping the client.
Hi Tomasz, as a tenant we wouldn’t charge you a fee unless it fell into permitted payments for a change in contract which is very rare. Our website outlines these. If this is relating to a repair ( although, none are open for your property at present) or if there’s anything else I can do to help, please feel free to email me at Edward.cheltonbrown@cheltonbrown.co.uk.
5/5
GoogleAll the staff are wonderful and very professional. They respond very quickly to your needs! Good communication, care and respect for customers! Thank you for all your support!
5/5
GoogleChelton Brown are a great estate agents with helpful and friendly staff. Would definitely recommend and use again! :)
Thank you Lily for your review. Sali Brown. Managing Director
4/5
GoogleFriendly staff who are more than happy to help.
Thank you for your lovely review, Robert.
5/5
GoogleExcellent service, supportive staffs and outstanding behaviors'.
4/5
GoogleEfficient and always helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chelton Brown's Daventry office has 88 reviews across 1 platform: 88 on Google.
Chelton Brown Daventry is rated 4.0 out of 5 across all 88 reviews, and 4.0 out of 5 on Google from 88 reviews.
Chelton Brown Daventry, 59 High Street, Daventry, NN11 4BQ.
