Chelton Brown estate agents in Northampton and Daventry

★★★★★ 5/5

Google

A++++ service received from Chelton Brown. Keep up the good work.

Sean · 11 November 2016 · Chelton Brown Northampton

★★★★★ 5/5

Google

Really friendly team, helped me and Mark finally get our dream home! Thanks :)

Sophie · 11 November 2016 · Chelton Brown Northampton

★★★★★ 5/5

Google

Great service from a great lettings team! Very helpful and well ran. 10/10 would recommend to a friend!

E · 11 November 2016 · Chelton Brown Northampton

★★★★★ 1/5

Google

I called at 5:10pm for a water problem and the lady told me that they will contact me back asap after they will get in touch woth the landlord. Never called back

Lucian · 11 November 2016 · Chelton Brown Northampton

★★★★★ 1/5

Google

Sales guy said he would not accept my viewing for a rental because I have been self employed for less than 6 months and he would not accept 6 months rental in advance. Highly disappointing to the point of being rude.

Andy · 11 November 2016 · Chelton Brown Northampton

★★★★★ 1/5

Google

I don't like anything about them. They say things on viewing which they later deny! The inventory was very late and they have tried to make me pay for something that was already there the day I moved in. I do not recommend this letting agency

Siobhan · 11 November 2016 · Chelton Brown Northampton

★★★★★ 1/5

Google

Recently looked to rent property in Northampton. Have interacted with all the letting agents around and this agent is by far the worst in terms of communication and quality of service. Shockingly bad. Interactions with this company have been incredibly unenthusiastic from the very beginning. I felt actively disliked for even enquiring about their properties, which I find utterly baffling, it almost felt as if they didn't even want people to let their properties. The lady over the phone was unhelpful and didn't even seem to know about the properties advertised online. When asked for ideas of what properties they had that might be fitting with my needs, she basically told me to search the internet, which is well... amazingly useless. Arranged a viewing (with great difficulty and against my better judgement), drove a half hour and got there 45 minutes early. I called up to check whether they could get there any earlier. Was then told that they could not but to wait for them, which is fair as I was early. However a different agent then called 10 minutes before the viewing to cancel stating that the property had been taken. This had not been mentioned in the previous phone call. The utter lack of consideration for my time was pretty insulting and awful. I've never been treated this way by a letting agent in my 8+ year renting. I ended up actively avoiding interacting with this company as it was basically a waste of my time to even attempt to find out what their properties could offer. Its a pointless exercise and if you see a property with their name next to it, you may as well pretend that property doesn't exist. You will be wasting your time otherwise.

Benjamin · 11 November 2016 · Chelton Brown Northampton

★★★★★ 5/5

Google

It's not often I come across a company with helpful and pleasant staff and I'm delighted to say that Chelton Brown seems to be one of those companies. Not only that, Lynn Carson went beyond her "call of duty" and helped me out of working hours. Not often you find an employee that will do that and while still being polite and pleasant. Thank you again Lynn Carson for you help.

Steven · 11 November 2016 · Chelton Brown Northampton

★★★★★ 1/5

Google

We planning to move the city and we found a property and sent a letter to the agency to arrange a viewing and we also introduced ourselves including our 2 years old little daughter as well. (it was a well sized house with reasonable price regarding it's place as it was in the middle off nowhere. It's just a perfect with kids) Then we done the viewing accompanied with our little one. We loved the place. It has just a god sized everything for us. Not too big, not too small. Then we went to the office to get the papers to do the booking. Our little girl was in our company all the time. She was a little bit tired so there is no way no one noticed her. We spoken at least 3 person in the office and asked about that property. Then we asked the paperwork and I let them know I will bring it back at the first working day. Ten the first workday I went back to the office with all the papers done (this time alone) when the lady is just told me that sorry but the Landlord do not accept kids in his property... wow. So... They offered us another property which cost almost two times more and have no garden at all... ehm thanks. I am so upset now. You technically wasted our time and money to do a viewing, work on a shitload of paperwork and then back again to the office just to get cancel it at the finishing stage with something discriminating like we would like to rent a family house with a kids... Is this really a deal in this business?

Peter · 11 November 2016 · Chelton Brown Northampton

★★★★★ 1/5

Google

- Did not provide garage keys - inquired - got ignored - Roof leaking - put bucket in ceiling by a 'professional' - No instruction or guidance on heating system operation - figure out yourself - boiler marked do not use - will it explode or maybe not? Front end customer service was very good, just seems like once you sign the papers they no longer care. Truly amazed how they manage to stay in business.

Krzysztof · 11 November 2016 · Chelton Brown Northampton

★★★★★ 5/5

Google

There are a huge number of letting agents in Northampton and over the past week I have probably dealt with the majority of them either on the phone or in person. I have to say though, that Chelton Brown were a million miles ahead in terms of service and approachability. Whilst most of the other agents showed mild disinterest at best and downright unhelpfulness at worse, Chelton Brown were great from the off. Ellie is sunny and personable, thinks outside the box, puts herself out and goes out of her way to really understand your criteria as well as thinking ahead of properties coming onto their books which might be suitable. Noella, who painstakingly showed us a number of properties is smiling and cheerful and even gave my daughter, who is moving to Northampton and roughly the same age, some really helpful tips about life in Northampton. Sadly, the flat we eventually settled on wasn't on Chelton Brown's books but I would have no hesitation in going back to them again.

Judy · 11 November 2016 · Chelton Brown Northampton

★★★★★ 1/5

Google

Chelton Brown's process of applying for a potential property is time consuming and frustrating. I was asked to fill in a whole application and prove my ID etc and bring it in person to their offices. I then lost out on this property as the landlord chose a more suitable tenant for his needs. Any other agent I've dealt with take basic information on the phone and puts this to the landlord which saves everyone time. The successful tenant then goes ahead and fills in the full application. Once I was in a CB property, I found their fees to be high and unfortunately the service does not reflect this. Communication is poor. I was never told my contract was a long term let after the first year by which point it was too late and I either had to move house again (impractical and expensive) or sign for a whole 12 months and pay £300 to leave my contract early within those 12 months. Difficult to get a reliable answer from anyone on the phone and trying to speak to a particular member of staff virtually impossible as they didn't call back. Some of the staff are verging on rude, particularly one lady I had the misfortune of having to deal with. £36 for a reference request is ridiculous and despite being told that many other agents charge the same, some further research tells me this is not the case at all. I was not surprised that I had issues getting back my full deposit but decided to 'agree to disagree' to cut my losses and be done with them. If I was a landlord I wouldn't even consider CB as an agent... Their Saturday staff who showed potential new tenants around were clueless and I often ended up stepping in to give the right information! I would want a much higher quality service for the money paid. Steer clear if you can and save yourself a whole load of money and hassle.

Jessica · 11 November 2016 · Chelton Brown Northampton

★★★★★ 5/5

Google

Having used Chelton Brown for a few years now, we always find that they are a pleasure to deal with, they work quickly and treat your property with care. Whether we have just had a tenancy agreement drawn up, advertised a property or used their full managed services, the team have always been helpful and communicative. We believe they represent both landlords and tenants fairly and treat them all with respect. Highly recommended for both types of customer.

Samuel · 11 November 2016 · Chelton Brown Northampton

★★★★★ 1/5

Yell

Horrendous

Absolutely the worst estate agents we have ever used!! Will never ever use again! I have rented for 5+ years and never have I experienced such a shambles in all my life! The fees are absolutely ridiculous. Endless problems with the property that we reported on the day we moved in .. 8 months later .. the repairs are still outstanding. Breach of confidentiality was also made by Chelton Brown. Incorrect paperwork issued and we were then told to ignore a Section 21 order that was placed on us - which was un needed as we were vacating the property on the 1st June 2016, this paperwork then stated that we needed to be out of the property by 13th July 2016, had a call from the office to apologise and to ignore the letter. The whole experience has been absolutely horrendous!!!! I have spoken to many tenants of Chelton Brown who have all said the same thing - awful!!!!

JasmineA-2 · 26 May 2016 · Chelton Brown Northampton

★★★★★ 1/5

Google

I had a viewing appointment for a flat which I intended to rent. Agency guy who showed the flat told that the office was closed at that time already and that I was suppose to call them next day before lunch in order to confirm my interest. He said that details of all people interested in renting this flat are going to be forwarded to landlord and he would make a choice. I called at 10am next morning to say that I would like to rent the flat. However, to my surprise I was told that it was already taken. I told that their colleague told me to call before lunch... Office lady said that they will contact the landlord and call me back. After few hours of waiting I called the office again. This time another agency employee answered and I was told that the flat was already taken earlier as the payment was made earlier this morning. She rudely highlighted that they would not have waited till lunch anyway. So I wasn’t called back, no one apologised. I was told lies by two different agency employees, the one who said true was rude. Not to mention that the flat advert pictures weren’t of the actual flat and I was handed a paper with higher renting price then advertised online. Now I definitely know that this agency should be avoided.

Name · 12 November 2015 · Chelton Brown Northampton

★★★★★ 1/5

Google

The only way Chelton Brown could achieve a 5 star review is if they held someone at gun point, clearly this has taken place as they have had a couple of them (unless it was employees/the owners). There are several staff that are competent, polite & friendly but the one or two that are rude and have somewhere between little, and no manners, make this company almost unbearable to deal with. The incompetency of one member of staff almost left us without a home, this has continued throughout our tenancy with workmen being booked and then not showing up, or being sent to the wrong address or workmen being sent to do a job and making the situation even worse than before. I would definitely not recommend this lettings company.

David · 12 November 2015 · Chelton Brown Northampton

★★★★★ 1/5

The Trusted Agent

No contact

Emailed with a few questions about a house on the website. No response.

SR · 18 September 2015 · Chelton Brown Daventry (15 Market Square)