Chelton Brown Northampton reviews

★★★★★ 5/5

Google

I recently purchased a house in Northampton through Chelton Brown, and I would like to express my sincere appreciation for the excellent service I received throughout the process. My main point of contact was Victoria Copp, who was an absolute star from start to finish. She showed the property to me three times before I made my offer, always with great professionalism and patience. Victoria was highly responsive, knowledgeable, and approachable, ensuring all my queries were addressed promptly and clearly. Although the conveyancing process took longer than expected due to factors beyond anyone’s control, Victoria managed the situation exceptionally well. Her communication and proactive approach kept everything on track and made the entire experience far less stressful than it could have been. I would highly recommend Chelton Brown, and particularly Victoria Copp, to anyone looking to buy or sell property in the Northampton area. Their professionalism, dedication, and customer service are truly commendable.

Suresh · 15 November 2025

★★★★★ 5/5

Google

We recently purchased a property through Chelton Brown, and the whole experience was excellent from start to finish. Communication was clear, professional, and always friendly. A special thank you to Shah Ali, who was incredibly helpful, patient, and supportive throughout the entire process. He kept us updated at every stage and made everything feel smooth and stress-free. We’re really happy with our new home and truly appreciate the service we received from Chelton Brown. Highly recommend them to anyone looking to buy or sell a property in Northampton!

Alina · 15 November 2025

★★★★★ 5/5

Google

I had an outstanding experience with Chelton Brown, thanks to the incredible support of Mr. Shah Ali. From start to finish, Shah was kind, professional, and genuinely supportive. He patiently listened to all my concerns and went above and beyond to make sure I felt comfortable and informed throughout the process. His dedication and understanding made a real difference, and I honestly wouldn’t want to work with anyone else. If you’re looking for someone who truly cares and takes the stress out of the process, Shah is the person to go to. Highly recommended!

Ilze · 16 August 2025

★★★★★ 4/5

Google

I had an outstanding experience working with Rachel. From start to finish, she was professional, friendly, and incredibly attentive to my needs. She took the time to listen, answer all of my questions thoroughly, and always made sure I felt informed and supported. Her willingness to go above and beyond to help wherever she could truly stood out. It's rare to come across someone so dedicated and genuine in their approach. Rachel made the entire process smooth and stress-free (within her remit), and I couldn't be more grateful. I highly recommend her to anyone looking for top-notch service and a caring, reliable agent.

Camz · 16 June 2025

★★★★★ 5/5

Google

Our tenants wanted some information and help on how they could park their car at the carpark on site. The process to call someone was easy and responsive, and within less that half an hour they was given the details and a very informative guide on how to set up an account for the parking company's portal to register their car. I was also given a copy so our contractors to use it and ourselves. Very impressed, it's not often in my experience that I deal with a block management company that is so responsive and helpful. Toni was very helpful and efficient...super impressed and helped make my job easier in the process.

Charlotte · 16 May 2025

★★★★★ 5/5

Google

Very happy 😊 From the first moment I entered the CHELTON BROWN agency in NORTHAMPTON, I felt professionalism in the attitude of all the members present at that time. The person who talked with us about what we want to watch and the details about what we want was very helpful. Throughout the price of searching and viewing houses, all the staff behaved professionally and at a high level. We are delighted to recommend to others the experience we had with Chelton Brown, as well as a warm and well-deserved recommendation in all possible environments. One of the people in this branch dedicated herself body and soul to our needs, always advised and supported us at every stage, including from the moment of viewing the first house. Although she is a young lady, she showed professionalism, she kept in touch whenever there was an urgent need to prepare the documentation as well as solutions to resolve them. I found in her the character of a man, with rare human qualities and unparalleled goodness. WE PRAY WITH ALL OUR SOULS FOR SUPPORT, SUPPORT, TRUST, PATIENCE AND SUCCESS IN GETTING THE HOUSE RENTED. THANK YOU Millie Wilkinson.

Stihii · 16 April 2025

★★★★★ 5/5

Google

Chelton Brown, Northampton provided excellent service from the very beginning, from the viewing of the property right up to receiving the keys. They have a first-class team, all are professional and friendly. In fact, this is probably the very first time I have dealt with so many people at one company and each of them were outstanding in my dealings with them. I am very pleased with Chelton Brown and highly recommend them. Thank you so much Emily, Grace, Laura, Millie, Donna and Karen all of whom I interacted with at one time or the other during the process.

Sharry · 16 April 2025

★★★★★ 5/5

Google

Pleasantly surprised with how easy and smooth the whole process of letting was for me. I had constant communication with the team, knew at what stage I am and all questions were answered promptly both via phone and email. An amazing experience from viewing the property till picking up the keys. Thank you team On a separate note, I would like to say massive thank you to Matthew. I had one of the friendliest, helpful and professional approach from him and he managed to solve any queries in no time.

Laura · 16 April 2025

★★★★★ 5/5

Google

I’ve had a genuinely fantastic experience with this property agency and can honestly say they set the gold standard for service. Right from the start, the team has been professional, efficient, and incredibly supportive every step of the way. Big shoutout to our property manager, Matthew Chambers. He’s been amazing! Always lightning quick to respond, super organised, and just made everything really easy. Anytime we had a question or needed something sorted, he was right there. Honestly, can’t speak highly enough of him. Also a huge thanks to our lettings manager, Grace Heeley. She was brilliant at keeping everything on track and made the whole letting process feel really straightforward. You could tell she knew exactly what she was doing, and she was always friendly and helpful whenever we needed anything. And of course, thanks to Niall, the engineer. Such a nice guy and clearly really knows his stuff. He was on time, super thorough, and just went above and beyond. It’s rare to come across someone so reliable and easy to talk to! Massive thanks to the whole team for making this such a positive experience. It’s been, without a doubt, my smoothest move-in ever. I’d recommend this agency in a heartbeat to anyone looking for a reliable, top-tier property service!

Dan · 16 April 2025

★★★★★ 5/5

Google

I have had dealings with Chelton Brown Sales and Lettings and I have found both sides extremly professional, efficient and helpful. I was very impressed with how quickly the professional shots are taken and the property advertised. Tenant interest is almost instant. Chelton Brown has a stringent referencing process, which is reassuring for Landlords. I would definitely use them again and can highly recommend Mario from the sales side and the whole team from the lettings side.

N · 16 April 2025

★★★★★ 2/5

Google

A little bit disappointed, unfortunately we had to cancel a viewing due to travel issues from London for my partner so I asked to reschedule and was met with "I'll cancel the viewing". When I asked again if we could reschedule she said no if you can't make today then you can't reschedule due to there being applications already so if you can't make today I am just cancelling the viewing. Which I can understand but the phone call was very abrupt and came across quite short toned which I did not appreciate as we was extremely excited to view this particular place, no other suggestions were offered to myself either which would had been appreciated considering the distance we are moving.

D'Arcy · 15 April 2026

★★★★★ 5/5

Google

Rachel helped us buy our first home in Wellingborough and helped us sell it 2 years later. Rachel was nothing short of exceptional and always on hand to answer queries and questions. Rachel is also incredibly proactive and professional, staying on top of others involved in the process to ensure things happen in a timely and effective manner. I would not hesitate to recommend Rachel as an agent.

Lyall · 16 April 2025

★★★★★ 5/5

Google

I have dealt with Rachel since my first enquiry through to the handover of keys on completion. Rachel has always been on hand to answer any questions, responds in a timely manner and overall couldn't have asked for anything better from her. Being a first time buyer I was unsure of the process and this was all explained clearly when needed. Rachel is an asset to the company.

Elaine · 16 April 2025

★★★★★ 5/5

Google

It was quite a stressful process but with patience and determination we received on 07/06/24 the keys of our dream house! Thank you to Rachel Johnson for her professional service and support!

Nicoleta · 16 April 2025

★★★★★ 1/5

Google

Shocking service from the rental team, they dont follow up on prospective tenants, they dont follow up on existing tenants. Super lazy. Especially Grace who refuses to do whats best for the landlords

Inspector · 16 February 2026

★★★★★ 5/5

Google

During the recent renovation of my rental property, Sarah made the entire process as painless as possible. She always replies to emails promptly and carries out my wishes/instructions even if they are sometimes motivated by emotion rather than sound business consideration. Chelton Brown have found tenants for the house quickly and the whole team manage everything very well.

Anna · 16 April 2025

★★★★★ 5/5

Google

As first time landlords we were quite daunted by the prospect of renting at first, however after the very first meeting with Donna, we were completely reassured that all aspects of renting our property out with Chelton Brown would be handled in both a diligent and professional manner. All elements were explained thoroughly, any questions were answered quickly and we have been continuously updated on progress during each step. We would also thank Joel who has been integral in managing things following our initial meeting. I have no hesitation in recommending CB.

Stephen · 16 April 2024

★★★★★ 5/5

Google

Matthew Chambers, Head of Property Management at Chelton Brown Ltd Northampton is to be congratulated for the exceptional professional management job he did on refurbishing this ground floor flat in a traditional town house. The work was completed in record time due to excellent organisation. The end result is truly remarkable and it is clear that great care and attention has been paid to detail, with an excellent choice of materials and colours. It looks a very inviting and appealing flat, ready for the right tenant to move in. I would like to thank Matthew for delivering well and beyond all expectation. This was a job superbly well managed.

Toby · 16 April 2024

★★★★★ 1/5

Google

I bought a property and the paperwork is not in order. The solicitors I used were recommended by them. Now, I am incurring financial losses because of them. I intend to take them and their solicitors through civil court claim. I do not put names here but they have stopped responded to emails and phone calls. I would suggest independent landlords and property buyers to be careful with them.

Jeewan · 16 April 2025

★★★★★ 1/5

Google

Shocking from a rental perspective - any repairs needed take forever, leave boiler issues for months including faulty gas valves!!! Failed to uphold their commitment of improvements where they ‘sold the dream’ on viewing (25 year old worn carpet!). Fraudulently fiddled the inventory, inventory in very vague photos but out they wanted to zoom in to manipulate the report, refused to accept evidence supplied to prove improvement out vs when took the property on. Untrained, unapproachable, rude, argumentative staff that are full of attitude let alone the shocking management!!! Ooo and finally buy a house, give them notice to get a barrage of arguments back about when we will exit the property, try manipulate the contract terms and when you play their card back at them they get their backs up against the wall. Utter joke of a company and one I will now never touch - fortunately I’ve now brought a property (not that they congratulated that) but even then, I won’t be using these if we decide to sell/buy again purely down to the poor show from their letting division so they have lost our future business in the sales division now too!! Absolutely joke.

Jamie · 15 November 2025

★★★★★ 5/5

Google

We had a problem let and needed to leave .The staff at Chelton Brown made us whole again and gave us back faith in human nature once again .It was our luckiest day when we walked in to there Northampton Branch They went above and beyond the call of duty .A very big thank you to all especially Katie and Victoria .Would not hesitate to recommend you .In fact we believe they are Angels disguised as Letting Agents A VERY BIG THANK YOU

Sheila · 11 November 2017

★★★★★ 1/5

Google

Poor no gas central heating more like storage heating!! They are the worst lettings agents ever!! 4 years I lived in my home and left due to family circumstances! I cleaned the carpets painted every wall and cleaned everything yet they took £95 off my deposit! It took two weeks of me hounding them to get it back. I put new vinyl in bathroom because a rodent got In and chewed the bath waste I didn’t charge the landlord ! The kitchen sink waste flooded I put new vinyl down ! My partner fixed both leaks at our cost and yet they take money fro me !! Never ever rent through these guys they will rip you off and als take images of your personal pictures and post them for the world to see ! Never again Cowboys

Mrs · 16 October 2025

★★★★★ 5/5

Google

Both David and Shah, we extremely helpful and supportive during my first house purchase. Shah was excellent at helping the sale progress and gaining updates from both mine and the seller's solicitors. He really helped to achieve a smooth and quick purchase. David was very accomodating in allowing me to visit the property after my offer had been accepted and for keeping me updated about the key release and collection on the day of completion. Everyone I spoke to at the Chelton Brown Northampton office, was helpful and courteous and I would highly recommend them for any sales or purchases. I was kept reguarly updated with key developments and helped throughout the process.

Jn · 10 November 2023

★★★★★ 5/5

Google

I’ve been searching for properties throughout Rightmove, I have also registered myself in many local Agencies. Chelton Brown was the one who was outstanding with they customer support. I was a first time buyer, Chris Wilson and George Marshal was showing me the property and both was really nice and having so much patience with all the questions I have asked . And I have to admit I was quiet inpatient and was calling them for an update all the time . I was so happy when they accepted my offer I knew the long journey will begin only now Shah toke over the case and the completion date was my best day off my life. I couldn’t be more happier with a work they done for me ! Can only recommend Chelton Brown team especially Chris , George and Shah .

Kitti · 10 November 2023