Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe can highly recommend Fidelis, especially Alex and the lettings team. Alex went the extra mile to help us, and she was very professional and approachable. She's very astute in matching up tenants and properties, and has an excellent sense of what will be a good fit. A very positive experience with Fidelis.
5/5
GooglePatrick and Fidelis come very highly recommended. Having recently completed my purchase, dealing with them was a breath of fresh air. Calm, capable and communicative at all times - made the whole process run smoothly and with confidence. Keep up the excellent work.
5/5
GoogleI recently sold my property through Fidelis. Throughout the process Patrick was a constant support. He gave me wise advice and kept me informed of progress. He was always good humoured and was a calming influence in times of stress. Patrick was easily accessible and responded quickly to requests. I would thoroughly recommend Patrick and his team at Fidelis.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Many thanks for your 5* review Iolanda! Kind regards, Chase Buchanan
5/5
GoogleThe agent arranged viewing for us promptly. He is very responsive. He followed through the entire process in a professional and efficient manner.
Hi Gigi, Thank you for your 5* rating and comments, we really appreciate it. Kind regards, Chase Buchanan
5/5
GoogleWe put our property on the market with the Isleworth office and they have managed to find us a tenant very quickly! We’re very happy with the service from this agency would recommend! Thank you Adam for your efforts
Dear Amanah, Thank you for your lovely review for Adam, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleVitaly could not have been more helpful in helping us get set up with our first property purchase. It was a straightforward process from start to finish, with lots of communication making us feel re-assured at every step. We couldn't recommend more highly - thank you very much!PositiveResponsiveness, Professionalism
Dear Josh, Thank you for this wonderful review for Vitaly! We are thrilled to hear that he has met your expectations. We wish you all the very best and thank you for choosing Chase Buchanan. Kind regards, Chase Buchanan
5/5
GoogleScott and his team were fantastic, they help me and my partner finding a 1 bedroom flat in the area that we wanted with a tight budget.They were very quick to respond and arranging visits and finalising all the paper work. Highly recommend Scott and his team!
Dear Vera, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleI'm not one for reviews but the level of service warrants it. I found myself in this new competitive renters market. I had made contact with all the estate agents in and around Twickenham. The process was extremely difficult to navigate and found it overwhelming. I was fortunate enough to speak to Gareth, I explained my criteria and the areas I was looking in. Gareth is very personable and helped me to navigate the process. He's a true asset to his agency and I couldn't be happier with the service I received. Thank you so much HardeepPositiveProfessionalism
Dear Hardeep, Thank you for this wonderful 5* review for Gareth. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GooglePippa and Scott were fantastic when we rented a flat of them. We put the deposit down before seeing the place due to Covid and the guys were so flexible on giving us lots of opportunities to visit before we moved in to help with furniture planning etc. Great experience, highly recommend!PositiveResponsiveness, Professionalism
Dear Bethan, Thank you for your lovely review for Pippa and Scott, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleChase Lettings division have been very prompt and professional in finding the right tenants for our flat. In little over a week we had a contract in place. Well done to Gareth and the team for your slick and friendly service.
Dear Guy, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleChase Bucanan sales team in St Margaret’s have exceed our expectations on every aspect selling our home. From first appraisal by Steve we felt comfortable with his honest feedback and relevant market commentary. He is both knowledgable and the leading expert for property in this area, I have no doubt. The team namely Vitaly, Stephen and Kim are highly professional and experienced agents. If you need to sell your property look no further than this agency and office, you will get an immediate feeling of being a valued customer. There is a reason the are top of the statistics. I’d give them 6 stars if that was possible. Thanks team. Tom
Dear Thomas, We really appreciate your kind words and recommendation! We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleGareth Vaughan is courteous and helpful letting agents. He called me about a vacant property and had been looking for all along. He patiently guided us through the application and answered all my questions. Although we are still waiting for the results, he always updates the progress for me spontaneously. I highly recommend you to rent at Chase Buchanan as I am sure they'll do their best to find the right property for you and me.
Hi Jasmine, Thank you very much for your great review and comments, we are delighted that you found Gareth so helpful and really appreciate your recommendation. Kind regards, Chase Buchanan
5/5
GoogleCourteous and helpful letting agents. Gareth Vaughan called us about a vacant property and it ended up being what we had been looking for all along. He patiently guided us through the application and answered all our questions timeously. I highly recommend registering your interest to rent at Chase Buchanan as I'm sure they'll do their best to find the right property for you.
Dear Izak, Thank you for your lovely review for Gareth, he will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleMy experience with Chase Buchanan and in particular Gareth Vaughan has been very positive. There have been days when I have called Gareth several times in quick succession and he is unfailingly courteous and helpful. Gareth is also one of the most proactive estate agents I have dealt with and I have observed him thinking outside the box to resolve an issue. As a prospective tenant hunting for a property, I think it is always nice to feel that the agent is aligned with you and right there beside you on the hunt with you. That's how I have felt with Gareth and CB.PositiveResponsiveness, Professionalism
Dear Nadiya Thank you for this 5* review for Gareth. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleA huge thank you to the Lettings team at The St Margaret’s office. Pippa Stafford was our contact who we decided to instruct due to the knowledge she displayed when appraising our rental property. The team have been managing my apartment for 4 months now and I am extremely happy with the service.
Dear Humzah, Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
1/5
GoogleWe unfortunately had a very negative experience with Chase Buchanan as renters. Without boring everyone with all the details I will try and summarize. We found a rental flat via Chase Buchanan in St. Margaret's. We liked the flat and initially we had no complaints. However, about six months into our two year lease we received notice from Chase Buchanan that they had planned viewings for that Monday for our flat, as the landlord had decided to sell it. This was news to us. The next day Chase Buchanan had the for sale sign up in the front of our flat - all of this was pretty shocking to us and out of blue. We additionally had no time to process this information - we were told on a Friday and viewings were set up for that following Monday! Luckily we looked into our lease ( a lease they facilitated and asked us to sign for two years) we realised that the lease had a clause stating that it could not be broken within the first year. As the one who created the lease you would imagine they would know this and advise the landlord of this. However, to make life easier we decided that we would leave after the first year which the landlord wanted. We agreed this all in writing via email and Chase Buchanan was included in all of these emails. The end of the year comes along and to make sure we are aware of the process of moving out therefore we email and write to Chase Buchanan. After 10 days we receive a phone call and a email and they in return to advise us that we are breaking our lease by leaving and we need to give at least two months notice. After explaining that this was agreed by the landlord, who wanted to sell the unit and wanted us out, we provided copies of the correspondence of these emails (which they were originally cc:ed in ). They responded by stating that although they have reviewed these emails and my follow up email a few months earlier confirming that the landlord still wanted us out they explained that this is not in a official document and therefore could not be honoured. Luckily we have family members who work in the leasing industry and able to advise us of our rights and finally a move out date was agreed. All of this was pretty shocking to us and we felt that we really let down by Chase Buchanan's team. It was all very unprofessional, and could have been avoided if the Lettings Team reviewed their emails or communicated at all. I do realise some of the issues highlighted pertain to the landlords decisions, however, as the one who was involved and facilitating it could have easily been avoided. Additionally after moving out we received phone calls stating that our flat has been rented out, not sold, and for a higher rental rate and they wanted to know how the utilities, tv antenna and bins work for the new tenants.... Again, something they should probably know.
Dear Claire, We apologise for the confusion with this scenario. We were acting on your Landlords instructions who said she had communicated their plans to you. It was only when we checked the contract details, we had informed the Landlord that it wasn’t possible to sell at that time. Kind regards, Chase Buchanan
5/5
GoogleI have been very happy with the lettings service provided by Chase Buchanan over the past couple of years on the rental of my St Margarets flat. The tenants have been excellent and the rent always paid and administered on time. If I wasn't selling my property, I would definitely have instructed them again.
Dear Natasha, Thank you for this wonderful 5* review for our St Margarets Lettings team. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI highly recommend signing up to register your interest with Chase Buchanan if you’re looking for a property to rent in the Richmond Borough. With the current housing market it’s been very difficult for us to view houses as we don’t live in London, so by having the open housing option it allowed us to book time off work to come down and not worry about a house going before we’ve had time to view it. Gareth Vaughan has been very helpful, has answered all ours queries and has made securing a property a lot easier. He’s been willing to shift timings for us as it’s been difficult for us to pop into the office with living 2 hours away. If you’re looking for a property I can recommend using Gareth and his team.
Dear Amy, Thank you for your lovely review for Gareth, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleMy family chose Chase Buchanan to help us with the sale of our house over many local estate agents for a number of reasons: local knowledge, attractive sale fees we negotiated, but mainly, instant personal connection and understanding with sales staff. Not only we got an excellent reliable buyer, achieved a full asking price for our house, but also we received great advise on the sale and purchase as well. The deal went through smoothly, despite being a chain sale involving three parties and our purchase we exchanged and completed within 3 months. Nick from Chase Buchanan constantly was on the case, expecting documents, coordinating solicitors, buyers and sellers, advising on many issues eg professional cleaning, moving companies etc. Thanks to Nick, Kim and Sophie have sold and moved hassle free and are happy in our new home. Happy Family, East Twickenham PositiveResponsiveness, Quality, Professionalism, Value
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleExcellent service from the Lettings team. At the time we were looking, the market was such that properties were going fast and for well beyond their asking price, leading to bidding wars on every place we viewed. Despite this level of stress, Scott and the Lettings team were calm, professional and most of all provided reassuring guidance throughout the process. This ultimately led to us securing a property that was ideal for our needs. The online process for references and signing the agreement was quick and effortless. Even when the paperwork was being held up by Landlord's signatures the Chase team were happy to follow-up to ensure completion.
Dear Richard, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! Wishing you all the best in your new home! Kindest regards, Chase Buchanan
5/5
GoogleExceptional Service from Chase Buchanan . Pippa Stafford worked tirelessly for my boyfriend and I to find an excellent rental property with a tight deadline! Would highly recommend for anyone. Friendly and approachable agents that respond quickly and with no hassle ! Thank you Chase Buchanan :)
Dear Amy, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleHaving been hunting for a house for almost 5 months there has been only one constant throughout and that is Chase Buchanan, we had spoken to all the lettings agencies in London and none and no one gave us the exceptional service that Chase Buchanan They made sure we had regular updates on any availability, understood and looked for exactly what we needed and didn’t give up even when it seemed a lost cause, They also called regularly to check up on what we were thinking and to let us know they was still on the lookout, honestly it’s very rare you genuinely get someone who goes above and beyond in any field and at times it felt we were getting preferential treatment. In the end it seems Chase Buchanan has found us the perfect place, in the perfect location, with all of our requirements, can’t wait to move! A genuine thank you to Chase Buchanan team just doesn’t feel like enough! 100% would recommend Chase Buchanan team to a friend!
Dear Mohamed, Thank you for your lovely review for our St Margarets Lettings team, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
