Trusted Agent profile · Middlesex
★★★★★
1,830 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,830 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotRental department very good!
CB Twickenham have been very good and efficient in getting us and helping us through the process of renting a house in Twickenham. I always get quick responses to my queries and the team I have met so far are all very friendly and helpful......I would recommend them if you are looking to rent in Twickenham.
1/5
TrustpilotFirm should be reported to relevant authorities for such poor business practices
I find it very suspicious to see positive reviews for this company where agents are somehow always named and yet having dealt with them for 4 years I never came across any of these agents. Are these real?? Have used Chase Buchanan St Margarets as both a renter and a buyer and they are an absolutely hideous company. I was taken advantage of in myriad ways as a first-time buyer in terms of hiding information, flat-out lying, and trying to rush me towards exchanging contracts to avoid collecting enough information about the apartment. In the end I wasn't even given all of the keys and was told to go to to a locksmith - absolutely ridiculous. As a renter, too, it would take months and months of nagging to get basic issues fixed in the apartment, including simply moving the previous renter's items out of the property and away from blocking the staircase. It was very much a lesson in what to look out for in my next property purchase, but I will never go anywhere near Chase Buchanan again. I still feel traumatised by the experience.
5/5
GoogleRating only, no written review.
4/5
GoogleReally lovely people, very helpful. It would have been 5 stars but they've been bought out recently and (as far as I can tell) have switched to using a company called Mainstay for maintenance. Their reviews are particularly poor and, from my experience so far, I can see why.
5/5
GoogleA professional, friendly and timely process: spot-on advice on preparing the house for market, a ready stream of viewings and the achievement of a good price. Well done Fidelis! Robin Campbell
5/5
GoogleJust completed a sale through Fidelis and can highly recommend them. Great communication with the whole team throughout and they answered all our queries swiftly. No matter if I was dealing with Patrick, Mark or Matt, all are great people and are very helpful. Will be using again next time.
5/5
GoogleExcellent estate agents. Very knowledgeable about the local market, extremely helpful and very driven. We could not fault the whole team but in particular Mark was the person that led the process and focused on our sale, without his tenacious attitude our sale would not have happened. Thank you team Fidelis.
5/5
GoogleHighly recommended and excellent communication! Patrick, Mark, Matthew and the Fidelis team were a great support throughout the process of selling our house. … More
5/5
GoogleAlways a pleasure to deal with Chase Buchanan. They have never let me down with finding tenants and the ongoing service is excellent.
Dear Robert, Thank you for this wonderful 5* review! Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
1/5
TrustpilotReally unprofessional and discriminatory behaviour
Really unprofessional their renting branch in Twickenham.A waste of time , unprofessional and dismissive way of working from the estate agents I had to deal with .Not only they discriminate clients but also give wrong information regarding renting , guarantors , deposits etc .They don’t update properties online and all about them seem really not clear when you ask information .I booked for a viewing and when I explained I have a guarantor that will help to pass all the financial check needed, not only the estate agent I was speaking on the phone said they don' t work with guarantors without explaining the reason but also dismissed the call and cancel my already booked viewing , discriminating me .Unacceptable and very unprofessional behaviour .
5/5
GoogleScott Messeder is awesome. Best Lettings Negotiator I have dealt with so far. He has been super helpful and has gone above and beyond in providing a great service. Thanks Scott
Dear Freya, Thank you for this wonderful 5* review for Scott. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
4/5
GoogleWe were very pleased with the service provided by Chase St Margarets Lettings team, who quickly found the right tenants for our recently refurbished flat. Scott and the team were fully responsive to all our requests, and all the steps in the process have been dealt with in a timely and professional manner.
Hi Gary, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
Google314 / 5,000 Translation results I have been working with CB St Margarets lettings for over 4 years regarding the placements of my Turkish and Eastern customers. The consultancy made by Scott Messeder in this sense, the time and effort he has earned with the hit houses he has shown are priceless. I appreciate him very much and I thank him.
Dear Helin, Thank you for this wonderful 5* review for Scott. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleThank you very much for your help.
Many thanks for your 5* review Serkan! Kind regards, Chase Buchanan
5/5
GoogleScott was really helpful and professional. I’ve been hunting for a place to rent for over 6 months and couldn’t find a place anywhere until I found Scott from Chase. What a legend, such a great help. Thank you Scott.
Dear Marcus, Thank you for your lovely review for Scott, they will be thrilled to read this. We really appreciate your kind words. Kind regards, Chase Buchanan
5/5
GoogleTop tier service from Scott - took away all the hassle of finding the right property for us to rent. Myself, the kids and the cat love our new home!
Dear Omar, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleThe Chase team has always been helpful and are prepared to go the extra mile.
Many thanks for your 5* review Alexander! Kind regards, Chase Buchanan
5/5
GoogleGareth at Chase Buchanan St Margaret went out of his way to get all the papers sorted for the contract when I faced obstacles as a self employed. I felt well looked after. He’s very professional and provided me with a high class service.
Many thanks for your 5* rating Marta, we are delighted to hear that you found Gareth so professional and really appreciate your comments. Kind regards, Chase Buchanan
5/5
GoogleThank you so much Pippa for all your help, you made finding a property so straight forward and stress free, I cannot thank you enough! Thanks again.
Many thanks for your 5* review Julie. Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleGreat, amazing work from Adam! After a couple of months trying to find a house, the first time I call, this man manage to find the perfect house. I placed an offer and the landlord accepted it on the same day! Thank you!!
Many thanks for your 5* review Elia. Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleAbsolutely great service by Pip at the St Margaret’s branch who managed to get everything moving very quickly and efficiently for our move. Can’t thank her enough for her help.
Many thanks for your 5* review Osian. Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleHuge thanks to Pippa at Chase Buchanan St Margaret’s for helping me rent my first properly with ease. I could not recommend more, the process wouldn’t have been the same without her!
Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleVery professional team. Great service.
Many thanks for your 5* review Jane. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleFantastic experience, professional staff. I was in contact with Pippa, she is really responsive in her duty.
Dear Babak, Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Richmond has the most, with 854 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
