Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
490
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI just completed on a rather protracted sale and was delighted with the help and attention I received from the team at Chase Buchanan - a huge call out for Kim Green who managed the sale - highly recommended from my perspective
Dear Keith, Thank you for your lovely review for Kim, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
4/5
GoogleWe had a positive experience with Chase Buchanan. They have always been very fast to respond to our queries and helpful when we needed support for our new rental in st Margaret’s.
Many thanks for your review Lucia. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleThank you to Pippa Stafford for helping us relocate so promptly in this volatile market. Greatly recommend for anyone planning to move to the Richmond area.
Dear Christian, Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleThe team were very helpful and efficient in getting our flat rented and also some repairs and decoration dealt with before the new tenants moved in. They were also very friendly and easy to deal with. Thank you
Dear Jo, Thank you for this wonderful 5* review for our St Margarets team. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GooglePippa and the CB team did a great job of helping us to find and secure a brilliant place to rent in St Margaret's, they were very professional and friendly throughout the process.
Many thanks for your 5* review! Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleWe rented a property through this agency and the experience was very good, the workers were very professional and friendly. Pippa and the whole team were very helpful.
Dear Aurora, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleVery good service from Pippa and Chase Buchanan, was easy to secure a property and move in.
Many thanks for your 5* review Nicola. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleAlways at the end of the phone when in need.
Many thanks for your 5* review Lucy. Kind regards, Chase Buchanan
5/5
GoogleI highly recommend registering with Chase Buchanan St Margaret's. Communication was fast and clear at every step of the way with Pippa and the team, making the process very straight forward.
Dear Mark, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleGreat service from Chase Bunchanan which helped us to find and rent the house quickly! The management service is impressive too. Thanks Pip and Ollie
Dear Dominic Thank you for this wonderful 5* review for Pippa and Ollie. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleMy experience was lovely since the first time we went to see the house. I got late there, and he was waiting for me from moment one. We arrange the viewing the same day I called asking for the house. I’ll give a 10/10 if I could, thank u Nathan
Dear Simon, Thank you for this wonderful 5* review for Nathan. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleOverall, great experience end to end. Pippa has been extremely responsive and proactive leading me through the process and answering all questions.
Dear Konstantin, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleWe had a really positive experience with Chase Buchanan, especially with the Assistant Lettings Manager Pippa, who was very friendly and helpful at accommodating us in our search for our perfect flat.
Many thanks for your 5* review Marta. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleExecllent and professional team. Thanks for helping me to rent the property in such a short period of time.
Thank you for this wonderful 5* review! Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI've recently dealt with Pippa .She is Kind ,professional and everything goes fast and organized by her and team. Thanks guys for the service
Thank you very much for your 5* review, we are delighted that you found Pippa so helpful and really appreciate your comments. Best wishes, Chase Buchanan
5/5
GoogleThank u cesar for all te help and professionalism.
Many thanks for your 5* review Teun! Kind regards, Chase Buchanan
5/5
GoogleVery professional lettings agents! Scott helped us with all the process, and one week later we were already enjoying our new flat ! We recommend them !
Many thanks for your 5* review Helene. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleKim at Chase helped secure our move in a tense few weeks, she quickly found us an alternative purchase after we were let down and was so helpful during the whole process.
Many thanks for your 5* review Jo. Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleScott has been fantastic in guiding me through my first lettings experience. He was patient and took the time to really understand my exacting requirements. He made the process simple and easy to follow and swiftly dealt with the queries that popped up along the way.
Dear Martin, Thank you for this wonderful 5* review for Scott. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleExcellent service and Mark is very helpful
Dear Leroy, Thank you for taking the time to leave this review. I will pass on your positive comments to my staff and also thank you for you kind words. Kind regards Mark Ward
1/5
TrustpilotAwful
I wish there were a minus stars for this company, as they are terrible. I let a house through them two years ago, and they have hounded me for money ever since. Why didn't I look on here beforehand??
5/5
TrustpilotI would like to thank Pippa at Chase…
I would like to thank Pippa at Chase Buchanan, St Margarets. She assisted me with letting property. She is professional, friendly and positive. Whole process was quick and painless. I can recommend Pippa and the team at Chase Buchanan, St Margarets branch. Thank you.
5/5
GoogleVery friendly and helpful sold the house within a matter of days. Highly recommended.
5/5
GoogleI thoroughly recommend Fidelis. They are professional and friendly and were both patient and persistent in selling my house.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
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