5/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
Thank you for this 5* review!
Trusted Agent profile · Middlesex
Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Chase Buchanan's six offices, most reviewed first. Each has its own page.
- Chase Buchanan Richmond20 Red Lion Street, TW9 1RW853 reviews · 422 on Google (4.9)71 in the last 90 days
- Chase Buchanan, St Margarets124 St. Margarets Road, St Margarets, TW1 2AA, TW1 2AA853 reviews · 418 on Google (4.8)54 in the last 90 days
- Chase Buchanan Teddington43 High Street, TW11 8HB768 reviews · 342 on Google (4.9)52 in the last 90 days
- Chase Buchanan Plymouth77 North Hill, Plymouth, PL4 8HB, PL4 8HB543 reviews · 97 on Google (4.4)52 in the last 90 days
- Chase Buchanan Bear Flat6 Wellsway, Bath, BA2 3AQ, BA2 3AQ491 reviews · 59 on Google (4.9)52 in the last 90 days
- Chase Buchanan Isleworth7 Odeon Parade, 480 London Road, TW7 4DE1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Chase Buchanan office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
Thank you for your 5* review
5/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
Thanks for your 5* review!
5/5
GoogleThank you Pippa and the Richmond team. They are awesome.
Agent replied · 12 June 2024
Thank you for taking the time to leave this 5* review - we are very grateful!
5/5
GoogleThank you for helping me with my search Charley, you and the team were amazing, thanks again!
Agent replied · 12 June 2024
Thanks Stuart, we really appreciate your 5* review for Charley.
5/5
GoogleI want to thank Emma for her support and help in my process.
Agent replied · 12 June 2024
Many thanks for your 5* review Emre. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleThank you so much Pippa for all your help and assistance, you was amazing from start to finish, thank you again, would recommend
Agent replied · 12 June 2024
Dear C H, Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleWould highly recommend this branch, Charley was great! So efficient and professional when I needed help! Thankyou for your guidancePositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Thank you Lucy, We are very pleased to hear that you found Charley so helpful and efficient! Thanks for your 5* review! Kind regards, Chase Buchanan
5/5
GoogleGreat experience, they really took the time to help me with my search. Big thankyou to Charley for your patience and time.PositiveProfessionalism
Agent replied · 12 June 2024
Thank you Christina, We are very pleased to hear that you found Charley so helpful. We look forward to helping you again in the future. Kind regards, Chase Buchanan
5/5
GoogleCharley has been fantastic at sorting everything out and making the process as smooth as possible
Agent replied · 12 June 2024
Thank you for this wonderful 5* review for Charley. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
1/5
GoogleBunch of idiots bombarding me with email which have nothing to do with my search. Each time I answer to first agent, another of their agents send me more emails and when I answer to that agent, new one starts emailing me!!!
Agent replied · 12 June 2024
We are sorry to hear of your experience, our customer service is very important to us and we always strive to give the best possible service to our customers. As we are unable to trace any record of your name or discussion, please contact us at your convenience if you wish to discuss this further on 020 8948 1331. Kind regards, Chelsea Ryan
5/5
GooglePippa was very kind, professional and helped me find an amazing flat. Highly recommend!!PositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Many thanks for your great review for Pippa, we are really pleased to hear that she found you a new home and really appreciate your recommendation. Kind regards, Chase Buchanan
5/5
GoogleI've recently dealt with Pippa .She is Kind ,professional and everything goes fast and organized by her and team. Thanks guys for the service
Agent replied · 12 June 2024
Thank you very much for your 5* review, we are delighted that you found Pippa so helpful and really appreciate your comments. Best wishes, Chase Buchanan
5/5
GoogleI was very satisfied with the professional and responsive approach taken by Chase Buchanan, in particular Daniel Johns & Danny Hicks.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Dear Robert, We want to thank you for taking the time to leave us this review. We really appreciate it! Kind regards Chase Buchanan
5/5
GoogleI recently dealt with Pippa and the Chase Buchanan team in Richmond. The whole process was seamless and professional.
Agent replied · 12 June 2024
Dear Matthew, Thank you for this 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
4/5
GooglePippa proves herself to be a straightforward and hard-working letting agent. We are grateful for her efforts in finding us a flat.
Agent replied · 12 June 2024
Thank you for your feedback!
1/5
GoogleAfter explaining I was no longer looking for a property I still in the days/weeks following, recieved 7 phone calls from different people during work hours and emails asking if I was interested. Very very irritating - remove people’s information the first time.
Agent replied · 12 June 2024
Hi Lotty, We're sorry for your 1* review. We make all efforts to remove peoples details from our database when asked, but some of course may slip the net. We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleEmma went above and beyond to assist me in securing a place to rent while abroad. Exceptional service and truly wanting to make sure I was happy with the property! Thank you
Agent replied · 12 June 2024
Dear Lindsay We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GooglePippa was absolutely amazing at finding me a rental property at really late notice and organising everything so I could move on time. Highly recommend Chase Buchanan!PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Dear Claire, Many thanks for your great review for Pippa, we are really pleased to hear that she found you a new home and really appreciate your recommendation. Best wishes, Chase Buchanan
5/5
GooglePippa helped me find the exact property I was looking for, she was so responsive and friendly, she made the the whole experience so easy and stress free! I would highly recommend Chase Buchanan and Pippa!PositiveProfessionalism
Agent replied · 12 June 2024
Dear Melissa, Thank you for this 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleThank you so much Charley for all your help finding me a property, you were so helpful!! The whole team were really supportive, I had dealings with Pippa and Chelsea also, great team!
Agent replied · 12 June 2024
Dear Chloe, Thank you for this wonderful 5* review for the Richmond Lettings team. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI have recently dealt with Pippa and received nothing but an excellent service. She was extremely professional and friendly, with great property knowledge. Thank you to Pippa for all your help, highly recommended.
Agent replied · 12 June 2024
Hi Rachel, Thank you very much for your lovely comments about Pippa, we are delighted that you found her so professional. Kind regards, Chase Buchanan
5/5
GoogleVery pleased with Pippa and his team. Prompt responses to any questions we had and kept us informed along the way. Although representing the owner, we found Pippa to be helpful and supportive. A great experience....Would definitely recommend!!!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Thanks for your comments Akshay, we really appreciate your review! Kind regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Chase Buchanan
Which Chase Buchanan office has the most reviews?
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
Where are the Chase Buchanan offices?
The six Chase Buchanan offices, by town:
- Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
- Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE
- Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB
- Richmond: 20 Red Lion Street, Richmond, TW9 1RW
- Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
- Teddington: 43 High Street, Teddington, TW11 8HB
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
