Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

4.7

★★★★★ Excellent

1,829 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

Trustpilot logo

490

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Latest reviews from every Chase Buchanan office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Pippa has demonstrated high levels of competency and dedication to the work she was assigned. She is easy to work with and ¬flexible to meet the varying tenancy consulting requirements I asked for. She is reliable, responsive and I was satisfied services that Pippa and her team provided for my family.

Soner · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Soner, Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan

5/5

Google

I am due to move into my new rental property next month. Charley has been great throughout the process so far in getting me from the viewing (where she was helpful and knowledgeable) and through the pre move-in checks.

Mike · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Mike, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan

5/5

Google

Everything went fine with our process. We scheduled a visit, we liked the place and Pippa and the rest of the team at Chase Buchanan in Richmond took care of guiding us through until we moved to our new place.

Matías · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Many thanks for your 5* review Matias! Wishing you all the best in your new home. Kind regards, Chase Buchanan

5/5

Google

Really good dealings with Chase Buchanan in finding a property to rent. Many thanks to Ellie & Lucy who were both really helpful throughout the whole process.

S · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Many thanks for your 5* review Steven. Wishing you all the best in your new home! Kind regards, Chase Buchanan

5/5

Google

Pippa Stafford and Chase Buchanan helped us find a lovely apartment in Richmond. Really professionals, friendly and help you step by step with everything. I would highly recommend it!PositiveResponsiveness, Quality, Professionalism, Value

Georgia · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

We really appreciate you taking the time to leave Pippa this review! We love to read such positive comments about our staff members and we are thrilled Pippa helped find you a new home. Kind regards, Chase Buchanan

5/5

Google

Excellent support and service on selling a challenging property in an equally challenging market. Danny Hicks & Daniel Johns gave professional advice and valuable feedback to secure the sale of my property. Highly recommended.

Tony · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Tony, Thank you for this wonderful 5* review for Danny and Daniel. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan

5/5

Google

Chase Buchanan recently helped us sell a flat in Richmond. They are extremely professional and efficient. They are courteous and had very good marketing ideas.

Anthony · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Many thanks for your review Anthony, we are delighted that you found the service excellent and really appreciate your comments. Best wishes, Chase Buchanan

5/5

Google

Daniel in your sale department has very good knowledge of the Richmond / Kew area, he tried to identify properties which suited for my need, and showed a couple of time of different properties patiently, eventually he helped me to find the property I really liked. He is proactive and very helpful, in fact, he was so helpful that when my friend wants to buy a property in this area, I introduced Daniel to them!PositiveResponsiveness, Professionalism

Wen · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Wen, Thank you very much for your 5* star review, we are delighted that you found Daniel so helpful and really appreciate your recommendation. Best wishes, Chase Buchanan

5/5

Google

I dealt with Daniel Johns in the sale of a property. He was amazing! He couldn't have been more helpful, attentive and proactive. He was so professional and on the ball! Very impressive! If you want to buy or sell a property, then Dan's your man! Thank you Daniel for all your help.

Pam · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Thank you so much for the 5* review Pam. It’s fantastic to hear that Daniel was able to exceed expectations and deliver such a stress free customer experience. Thank you for choosing Chase Buchanan.

5/5

Google

Pippa at Chase Buchanan Richmond dealt with my property search efficiently and professionally. She was friendly, helpful and prompt in dealing with queries. I’m happy to recommend Chase Buchanan Richmond for its professional services.

B · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear BG Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan

5/5

Google

We had a really positive experience selling our property via Daniel Johns at CB in Richmond. Great communications at all times (with seller, buyer + solicitors), and a pleasure to work with.

James · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear James, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan

5/5

Google

We recently secured a property to rent with the help of Chase Buchanan’s Richmond branch. Pippa and the team were brilliant from start to finish - professional, transparent and super helpful. Would definitely recommend.

Hann · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Hann, Thank you for your lovely review for Pippa and the team, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan

5/5

Google

We have recently changed agents to rent out our property in Richmond with Chase Buchanan and throughout the initial engagement process with Chelsea, Charley and the team have been professional, responsive and helpful overall. We are looking forward to this continuing throughout the management of our property. Thank you all.PositiveResponsiveness, Professionalism, Value

Julie · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Julie Thank you for this wonderful 5* review for the Richmond Lettings team. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan

5/5

Google

I recently re-let my flat out through the Chase Buchanan Richmond office and was extremely pleased with the service, in particular from Pippa and Liv. I am based in Hong Kong and managing the letting was not easy given the distance and time difference, however the team's timely responses, coordination and prompt action was amazing. Even when my main point of contact was out of the office, my emails were still acknowledged in a timely manner by Chelsea which was very much appreciated. Will have no hesitation sticking with CB come renewal time.PositiveResponsiveness, Quality, Professionalism, Value

DIVYA · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Divya, Thanks for leaving us such a wonderful review. We are thrilled that you had a positive experience with our Lettings Team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we wish you all the best in your new home. Best wishes, Chase Buchanan

5/5

Google

I have recently dealt with Pippa Stafford and received nothing but an exceptional service. She was extremely professional and friendly, exceeding our expectations about finding ideal home in Richmond. Brilliant experience! Would highly recommend Chase Buchanan, Richmond.

Paula · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Paula, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan

5/5

Google

I can not recommend Chase Buchanan Richmond lettings enough. I have rented multiple properties with Chelsea the lettings manager and her team. They all are so friendly and professional and always have found me the best tenants. I’m so pleased I switched to this agency, they really are the best out there!

Deborah · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Deborah Thank you for your lovely review for Chelsea and her team, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan

5/5

Google

I have been dealing with Chelsea the lettings manager as well as Pippa and Charley, the two lovely ladies in her team. They are all amazing and have made renting so easy. Full of local knowledge and extremely professional, if you’re looking for friendly, trustworthy letting agents- Chase Buchanan in Richmond is the place to go! I can’t recommend them enough!

Samantha · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Samantha, Thank you for this wonderful 5* review for the Richmond team. Customer service is very important to us so we really appreciate your kind words and recommendation! Kind regards, Chase Buchanan

5/5

Google

The team at Chase Buchanan Richmond is simply the best in Richmond. After we had an appallingly bad experience last year with another - supposedly market leading - agency, we decided to put our house back on the market with Danny and Daniel, and couldn't have asked for a better team and a better result. They are both incredibly professional and know their market extremely well. They did an outstanding job from start to finish, putting the house on the market quickly, selecting the best viewings, and securing a reliable buyer and a good price for our house, with help and advice throughout the process. They are also both very pleasant to deal with, always positive and going the extra mile, and showing they really care about their job and about you as a client. We cannot recommend them enough, and wish we hadn't wasted our time with another agency last year!PositiveResponsiveness, Quality, Professionalism, Value

Anne · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Anne, We are so grateful when our Clients leave wonderful reviews such as yours, as we love to read such positive comments regarding our hard working staff. It really is very much appreciated! Please do not hesitate to contact us if you need anything in the future. Kindest regards, Chase Buchanan

5/5

Google

Thank you to Chelsea the lettings manager and her team at Chase Buchanan in Richmond. They look after a number of properties for me. They are professional, responsive, patient and extremely friendly. Highly recommend! Thank you so much for all your hard work over the years in finding me lovely tenants.

Bonnie · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Many thanks for your lovely review Bonnie, we are delighted that you have found the service excellent and we really appreciate your comments. Best wishes, Chase Buchanan

5/5

Google

I was extremely impressed with the high level of customer service that I received from all at Chase Buchanan Richmond. I want to especially thank Charley who made our move a possibility for me and my partner. Charley's positive attitude coupled with her professionalism has made our moving a very easy experience. Thank you to all at Chase Buchanan Richmond.

Joshua · 13 June 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Joshua, Thank you for this wonderful 5* review for Charley. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan

5/5

Google

Rating only, no written review.

Joe · 13 June 2022 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Thank you for your 5* review Joe!

5/5

Google

Rating only, no written review.

Loukas · 13 June 2022 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Thanks for the 5 stars Loukas

4/5

Google

Rating only, no written review.

Annie-Mei · 13 June 2022 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Thanks for your review!

5/5

Google

Rating only, no written review.

Emer · 13 June 2022 · Chase Buchanan Teddington

Agent replied · 12 June 2024

Thanks for your review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.

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