Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe were happy to get such a professional service by Cesar. Thanks for the effort and swift turnaround.
Dear Aysel, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleThank you to Cesar for his help and quick turn around. Very professional, informative and pleasant to talk to. Excellent experience all around. A+
Dear Jamie, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleAfter looking for weeks with no luck Adam called us and helped find us our new flat very quickly
Many thanks for your 5* review Maksims, Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleGreat service received in looking for a property to let and I highly recommend dominick and his team!
Thank you for your lovely review Nay, Dominick and his team will be thrilled to read this. We really appreciate your recommendation! Kind regards, Chase Buchanan
5/5
GoogleHad such a great experience with Emma. Would definitely go through her again for any future moves.
Many thanks for your 5* review Lauren! Kind regards, Chase Buchanan
5/5
GoogleCésar was very professional, answered all my queries overall, chase Buchnan is amazing. I highly recommend.
Many thanks for your 5* review Karine, Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleThank you Daniel Johns for all your help in buying the flat. Thank you so much for the patience and optimism at uncertain and difficult times. Best wishes
Many thanks for your 5* review Alena! Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleI had a great experience with Adam, he was helpfull and super nice with me and my brother, great place to find a house to call home
Many thanks for your 5* review Daniele. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleCeaser is the best lettings person at Chase Buchanan. He was so clear what I am looking for, responsive and very helpfull.
Many thanks for your 5* review Ayfer. Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleAdam was attentive and supportive throughout the whole process as first time renters, making it as easy and smooth as possible. Would highly recommend.
Dear Sam, Thank you for your lovely review for Adam, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleI would highly recommend Cesar at Chase Buchanan - Estate Agent. He is very responsive,approachable and gets the job done professionally and in a timely manner.Overall great experience ,excellent service!
Dear Sabishka, Thank you for your lovely review for Cesar, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleWe had a really positive experience with the lettings team in Richmond they’ve helped us find a new place very quickly. Thanks Adam and Dominick!
Many thanks for your 5* review Drilon. Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleAdam has been very helpful throughout the process. Also thank you to Dominick, Liv and Manuella. Would highly recommend.
Dear Amy, Thank you for your lovely review for Adam, Dominick, Liv and Manuella, they will all be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleAdam was just fantastic in the Richmond office. I was looking for a specific set of requirements, and I would recommend working with Adam 💯 …
Dear Jane, Thank you for your lovely review for Adam, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleAdam and Dominick were very helpful and found a great place for us in Kew would definitely recommend speaking to them if you’re looking in Richmond
Dear Mike, Thank you for your lovely review for Adam and Dominick, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleDominic and his team at the Richmond branch were very efficient and attentive and I'd highly recommend their services.
Many thanks for your 5* review Greta. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleEmma was amazing! She made the process so easy and was super helpful in answering all my questions. She even coordinated a virtual viewing for me. Thank you!
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleAdam has helped us find a new place very quickly we’re so happy with his efforts. Thank you team Richmond.
Many thanks for your 5* review Marzzai. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleAdam has been helpful with sourcing new tenants for our property, the communication has been very good we are impressed with the efforts of the Richmond branch
Dear _Noone, Thank you for this wonderful 5* review for Adam. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleEmma was really helpful with any questions that came up when trying to sort out forms for our flat. She was always prepared and on top of things which made the process easy especially as uni students.
Dear Charlie, Thank you for this wonderful 5* review for Emma. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI’ve been very happy with the help by the lettings team in Richmond in finding a new home for us everything was handled with care Thank You Adam and Dominick
Dear Faranak, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleEmma at Chase was extremely helpful during our property search and was eager to help in answering any questions. I’d highly recommend Emma and the Chase Buchanan team.
Dear Reece We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleDaniel Johns went above and beyond when selling our flat. He was always made himself available and always happy to help us also. Couldn’t recommend them enough
Dear Matthew, Thank you for your lovely review for Daniel, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
1/5
GoogleI am renting a flat in London via Chase Buchanan. Last week I moved in and got injured when I tried to open/close the only windows in the flat. I ended up in hospital and had an operation on a broken thumb. I've been told that CB didn't know the windows were broken as the landlords are responsible for maintenance of this flat. The landlords are obviously very irresponsible. I wonder if an estate agent can rent out a place without due diligence?
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
