Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePippa and Sarah at Chase have been complete superstars helping me and my little girl find and settle into our new place. There’s been a few dramas along the way but their support was appreciated. Would recommend and hopefully work with them again.
Dear Farah, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleI had such a great experience with Chase Buchanan - it was my first time renting in London and they made it the experience run so smoothly! After being added to the register, Joel was great at letting me know when new flats were coming up and ended up getting a beautiful flat in St. Margaret. Would 100% recommend and would definitely go to them again in the future. Heather x
5/5
GoogleWe had a great experience viewing and renting our new flat through Chase Buchanan. Pippa gave an informative and honest viewing, the process of signing and paying deposits was smooth, and both Pippa and Trisha were very communicative the whole time! Brilliant service throughout & highly recommend.
Dear Will, Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleHaving had a poor experience in the past with other agents, dealing with the team in the St Margarets office was a real pleasure. We were really pleased with the utmost professionalism of the team and wouldn't hesitate to recommend their services to anyone in the area. It is clear the staff have a thorough knowledge of the market and area which was particularly important to us and we found them to be quick and responsive when needed. Thanks again for all the help!
Dear Andrew Thank you for your lovely review, we are thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleCannot recommend Chase Buchanan enough. I particularly want to thank Pippa. After telling her what I was looking for, I did not have to wait long to have some great properties to be emailed over, and viewings were arranged promptly and at convenient times to suit my busy schedule. Any and all questions I had, Pippa made sure to get me the answers I needed and she was incredibly helpful and supportive throughout the whole process!
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleI highly recommend Pippa at Chase Buchanan in St. Margarets. Her knowledge of the property market is impressive, and she proved incredibly helpful. Pippa listens to clients' needs, providing personalized advice and service. Her professionalism and dedication to clients' satisfaction make the process smooth and easy. The team at Chase Buchanan St Margarets mirrors Pippa's excellent service, ensuring a seamless experience. If you're seeking expert real estate services, Pippa and her team should be your first call.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
GoogleVery happy to recommend Chase Buchanan in St.Margarets. We have used them in the past with good results and the recent property in the hands of David Casey was snapped up in the first week of marketing. Very friendly & efficient, reliable team, thank you!
Hi David Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleThis is the first time I used the Chase Buchanan. I want to thank the letting team in St Margarets. Pippa emailed me the available property and quickly set up the viewing of it. The viewing with Sarah was arranged at my convenience, and all my questions were answered promptly and professionally to my satisfaction, leading me to rent the property. Thank you to both Pippa and Sarah for their excellent customer service.
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleHaving registered with a number of agents locally, I can honestly say Pippa was the only person who took the time to really listen and understand my situation and what my housing requirements were. She sent me over suitable properties only and was quick to respond to any questions I had. At viewings she was helpful with suggestions on how spaces might be used/maximised and gave me hope that the right property was out there! When I made an offer on the property I wanted she did all she could to secure it for me and succeeded! Thank you…I love my new place!
Dear Anabela, Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI am delighted to express my appreciation for the excellent service delivered by Pippa and her team at Chase Buchanan St Margarets. They were quick to respond and flexible. Pippa's proactive attitude ensured our needs were promptly and efficiently met. Without their help, my rental process wouldn't have been so smooth. 5 stars for sure!
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleMy wife and I recently moved into a lovely flat in St. Margarets and Chase Buchanan were so helpful, polite, and courteous throughout. Nothing was ever too trouble for either Sarah or Pippa in their office and they always got back to us on all of our concerns, issues, and questions, immediately and dealt with them very speedily. We were so delighted with their service and we really can't recommend them highly enough. A huge thank you!
We are so grateful for reviews such as yours, Martyn. As we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleMy experience looking for a property with Chase Buchanan has been more than excellent. They've been super helpful communicating and managing my needs for my next rental property. Joel, who I have been in correspondence with has been super helpful and friendly. I find the process of renting quite stressful but with Joel, and the others who work at Chase Buchanan's help, the process has been a smooth ride. I could not recommend them enough. Thank you!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
GoogleWe had the privilege to be helped by Pippa @Chase Buchanan to find a property to rent. She was professional, responsive, easy to deal with and empathetic at a stressful time and in a very difficult rental market. She made it all so much easier and was great at representing both us a tenants and the landlords best interests. I would wholeheartedly, recommend seeking out Pippa and the professional, caring and genuine team at Chase Buchanan, lead by @Aiden Lynch, the Area Sales Manager, who is also really fantastic to deal with! We would always go to Chase Buchanan as our first point of call when looking for a place to live.
Many thanks for your 5* review Luke. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleI have just had an excellent experience buying a property through Chase Buchanan. David Casey was really lovely to work with and kept me informed and updated as the purchase progressed and was always happy to answer queries and keep things moving along. I am so happy in my new home and I can safely say that this has been by far my best experience with an estate agent / property transaction in my life!
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. 🌟 Kindest regards, Chase Buchanan
5/5
GoogleWe have recently bought our new property through Chase Buchanan. As a buyer, we have been in touch with multiple estate agents in the area and I can say very confidently that Chase's professional approach is unmatched. Also the transaction went smoothly. Specifically David Casey has been very efficient and helpful. Definitely recommend!
Dear Ilke, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleWe had been searching for a house to rent for more than a month. It seemed quite a hard process and a long wait from the agencies and their staff until we found Chase Buchanan. Chase Buchanan are quite prompt and professional dealing with their clients. The staff making the service amazing. Miss.Pippa Stafford was our agent and she made our search experience amazing with the great professional service. We’re delighted to find a perfect place because of them. Would definitely recommend Chase Buchanan. :))
Dear Amarnath Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleSelling our property through Chase Buchanan has been great! What wasn't an easy process, was made really seamless by David Casey and team! Having had our property listed with another estate agency for 6 months before, David and team came in and got us an offer with a reliable seller attached within 2 weeks. Would definitely recommend to others!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
GoogleWe have been dealing with Chase Buchanan over the past few weeks and I wish I could give them a higher rating. After our original rental property became unexpectedly required by the owners, Pippa has gone above and beyond in helping us immediately secure a new rental property. She has been a dream to deal with, very easy to contact and thorough. I can tell she really cares about her customers and helping them find the right property, which is very rare! Sarah has also been great at keeping us up to date during this rental journey. If you see a property you want to rent, you can rest easy knowing Pippa and Sarah have got you covered!
Dear Dan, Thank you for this wonderful 5* review for Pippa and Sarah. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleVery professional services and helpful staff overall. First ever rental experience in London and glad to have Chase Buchana's service to make things easier than I thought. The assistant letting manager Nippa Stafford has been very responsive and managed to find us the property we want in an uneasy time of the year. We will certainly come back to the Chase Buchanan team in the near future. Highly recommended to anyone who is new to the area. They are really down to earth and can tell you what to expect.
Dear Walter, Thank you for your lovely review for Pippa they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleVery proactive. Twice they found tenants for our flat in one day.
Dear Robert, Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI was thoroughly satisfied with the attitude and professionalism of the staff who helped me find properties that aligned with what I required. I was also guided a lot by Joel who would frequently give me property options and contact me to see if I had any further inquiries or assistance.
Dear Muhd, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleJoel Kramer from the Teddington branch was the first lettings negotiator we spoke with and he was impressive from the start and throughout the many weeks of being in contact. He was always prompt, efficient, courteous and flexible to our needs. These days, when the majority of people rely on written communication, it was lovely to get phonecalls about new properties. I wish him a great future. He's an asset to the company. Claudia Murg
Hi Claudia Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleGood services
3/5
GoogleUnfortunately the flat had gone,,I phoned the lady sounded nice, polite and friendly,, didn't take my details which would of been nice
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
