Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGeorge and the CB team were excellent in helping find a wonderful property for my parents. The whole process was seemless. George's after service was excellent also as he remained involved in the whole process until my parents were moved in
Hi Jaymin, thank you for leaving a great review. We are so glad George helped you find a wonderful property for your parents. We hope they love their new home. Wishing you all the best.
5/5
GoogleA huge thanks to Jordon! He truly listened to us, understood our preferences, and used his deep knowledge of the property market to deliver a result that exceeded our expectations. This is what exceptional service looks like!
Hi Alexey, thank you for taking the time to write a great review and sharing your experience with Jordon. We are thrilled to read the kind words you have written. We appreciate the support.
5/5
GoogleChase Buchanan Agency has been brilliant. Their agents are very helpful. They helped me to find my new home. Special thanks for my agent, George B-James, who helped me a lot. Moving house is very stressful but when you have a great team who is helping and supporting you, is priceless.
Hi Tarnoczi, thank you for taking the time to write a great review. We appreciate the kind words and support. We hope you love your new home, wishing you all the best.
5/5
GoogleSo impressed with the service we received from George & Jordan at Chase Buchanan. They worked efficiently and were extremely informative from start to finish- from the arranging of the viewing, to showing us around the property and then on to the offer and referencing process. We could not of wished for a better service! We would highly, highly recommend! Thanks again
Hi Laura, thank you for taking the time to write a great review and sharing your experience with George and Jordan. Its great to read how informative they were. We appreciate the kind words and support, wishing you all the best.
5/5
GoogleI had the pleasure of working with Jordon Hickson from Chase Buchanan Richmond, and I couldn’t be more impressed with his professionalism and expertise. Jordon went above and beyond to ensure every step of the process was smooth and stress-free. His deep knowledge of the local market, attention to detail, and genuine care for his clients really stood out. He was always available to answer questions, provided valuable insights, and kept everything moving efficiently. If you’re looking for an estate agent who is not only skilled but also personable and reliable, I highly recommend Jordon!
Hi Marina, thank you for taking the time to write a great review. We are so glad Jordan went above and beyond and made the process smooth and stress-free. We appreciate the kind words and wish you all the best.
5/5
GoogleI can't recommend George and Jordan highly enough! From start to finish, their professionalism and dedication were outstanding. They made the entire process smooth and stress-free, always keeping me informed and answering my questions promptly. Their knowledge of the local market is impressive, and they went above and beyond for us. I truly felt like they had my best interests at heart. If you're looking for a reliable and friendly estate agent, look no further than George and Jordan. Fantastic service!
Hi Riccardo, thank you for taking the time to share your positive feedback! We are so glad you received such a great service making the process smooth and stress-free. We appreciate the support and wish you all the best.
5/5
GoogleAbsolutely thrilled with the exceptional service provided by Chelsea the lettings manager, George and Jordon in the lettings team! As a landlord, I was impressed by their professionalism and efficiency from start to finish. They managed everything seamlessly, from finding reliable tenants to handling all the paperwork with precision. Their communication was top-notch, keeping me informed every step of the way. It's rare to find such a dedicated team that genuinely cares about both landlords and tenants. I highly recommend them all - thank you all so much!
Hi Mikhail, thank you for taking the time to write a great review and sharing your experience with the team. We are so glad they managed everything seamlessly and kept you informed every step of the way. We appreciate the support and wish you all the best.
5/5
GoogleAmy is extremely helpful in our search for our next property. Amy always keeps us informed of what is coming on to the market before it gets posted to Rightmove.
Hi Tom, thank you for sharing your experience with Amy. She will be thrilled by the kind words. Wishing you all the best.
5/5
GoogleWithin the stresses and craziness of the current rental market.I was looking for a new place to live.Pippa Stafford has been really helpful , patient, hardworking and most importantly an honest person. Its what makes her stand out really.She helped me find my next rental home and Im very grateful.Thank you Pippa.
Hi Dina, thank you for your positive feedback. We are thrilled by your kind words about Pippa. We appreciate the support and wish you all the best.
5/5
GoogleHaving returned from abroad at short notice, we were incredibly impressed with the service we received from Pippa at Chase Buchanan in St Margarets. She went above and beyond to find us a fantastic location in a tricky catchment. We cannot recommend Pippa highly enough!
Hi Neil, thank you for taking the time to write a great review and sharing your experience with Pippa. We are so glad she went above and beyond for you. Thank you for support, best wishes.
5/5
GoogleWe recently had the pleasure of working with this exceptional team, and our experience couldn’t have been better. Pippa and Sarah provided outstanding support, making our move seamless and stress-free. Their professionalism and warmth truly set them apart. We are incredibly grateful and highly recommend their services!
Hi Ozge, thank you for the great review. We are so glad the team made the moving process seamless and stress-free. Thank you for the support, wishing you all the best.
5/5
GoogleAmazing experience and professionalism throughout. The team were very helpful and knowledgable of our needs and wants and presented us only with the most appropriate properties for our family. Once we found our perfect property, which didn’t take long, the process was seamless, we were kept informed and received assistance with anything needed. By far the best lettings team in the area. Could not recommend more. Pippa has been amazing! Many thanks
Hi Konstantinos, thank you for the great feedback! We are so glad the team were helpful and professional. We appreciate the support and wish you all the best.
5/5
GoogleI recently had the pleasure of working with Pippa and Sarah while searching for a new home, and I cannot recommend them highly enough! From our very first meeting, their professionalism and dedication were evident. They sent us several detailed property introductions that perfectly matched our criteria, which streamlined our search process significantly. Pippa and Sarah’s efficiency shone through as they arranged viewings for two well-chosen homes, both of which were excellent options. Their in-depth knowledge of the neighborhoods and properties helped us make informed decisions quickly. Their friendly, approachable demeanor made the entire experience enjoyable, and they were always available to answer our questions and address any concerns. Thanks to their exceptional service, we found our ideal home much faster than we anticipated. If you’re looking for a dynamic and knowledgeable team to assist with your home search, look no further than Pippa and Sarah. They truly are the best in the business!
Hi William, Thank you so much for taking to leave this review about your experience with Pippa and Sarah. We are absolutely thrilled to know that they were able to help make your house hunting process easier and enjoyable. We are even more delighted that they were able to help you find your ideal home quicker than you expected.
5/5
GoogleRating only, no written review.
Thank you for the 5 stars!
5/5
GoogleGreat service and super quick responses, especially Joel and Charlie, they have been working hard trying to find me the perfect property.
Hi Amer, thank you for great review. Its great to read how quick the team were to respond and have been working hard to fin you the perfect property. We hope you find your dream home soon!
5/5
GoogleThe Teddington Team were very helpful and patient with us throughout what became a long and difficult sale, always keeping a friendly smile and being professional at all times. Thank you!
Hi FX Canals, thank you for taking the time to write a great review. We are so glad the team were patient and professional throughout the process. Wishing you all the best.
5/5
GoogleHad the opportunity to deal with Joel. High level of professionalism, punctuality and transparency . A lot of respect and trust for Joel and Chase Buchanan Teddington team.
Hi Chems, thank you for taking the time to leave some positive feedback. We are so glad Joel was professional and punctual. We appreciate the support and should you need anything else, we will be happy to help.
5/5
GoogleJoel and the team have been really helpful throughout the whole process and would definitely recommend using them as an agent if you’re looking to rent
5/5
GoogleJoel has been helping us find a flat for rent. He keeps sharing possible options and although we haven’t found the right one for us yet, he is still helping us. Thank you!
Hi Cristina, thank you for the great feedback. We appreciate the kind words and hope you find a flat soon! Good luck with your search
5/5
GoogleJoel from lettings was incredibly responsive and professional, even handling a complex situation with ease. He made everything smooth and stress-free. Highly recommend!
Hi Matteo, thank you for taking the time to write a review. We are thrilled to read Joel was responsive and professional. We appreciate the support and are always here to help.
5/5
GoogleExcellent service from Joel and Chase Buchanan. Joel was very friendly and supportive. I truly appreciate his help and would gladly deal with Chase Buchanan again in the future
Hi Jose, thank you for taking the time to write a great review. We are so glad Joel was friendly and supportive. We wish you all the best.
5/5
GoogleChase Buchanan was fantastic in selling my property. Their appraisal was accurate, their marketing was effective, and they negotiated a great deal. The whole process was quick and efficient. I highly recommend them.
Hi Marc, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
5/5
GoogleJoel has been helping me find a flat to rent, and his professionalism, kindness, and market expertise are truly outstanding. I have never encountered such exceptional service from an estate agent before. I highly recommend Joel for advising and helping you to find the right property.
5/5
TrustpilotA1 Service from Chase Buchanan
We recently purchased a new flat and cannot recommend Chase Buchanan and the wonderful Alessandro and team from the St Margarets office who assisted with our purchase. The purchase was done within 4weeks with updates and assistance throughout. We cannot recommend Chase Buchanan and Alessandro highly enough.
Hi Charlene, thank you for your review and congratulations on your new home. We're delighted to hear that Alessandro and the team assisted you throughout the process. Wishing you all the best for the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
