Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleScott and the team have been awesome from the start. Found us a buyer within a week. Marketed out home with amazing photos and 3D walkabout technology. Great communication (they always answer the phone and get back to you) throughout the sale and we cannot stress how trusting they have made us feel. We have experiences some shocking estate agents over the last few months but Chase Buchanan are definitely NOT that. They are professional and will really make you feel like part of the whole process. Highly recommended.
Greg · 11 October 2024 · Chase Buchanan Plymouth
Agent replied · 23 October 2024
Hi Greg,
Thank you for taking the time to write a great review!
We are so happy Scott and the team were helpful and that you would recommend us to. We hope to work with you again, should you ever need us!
All the best.
Chase Buchanan
★★★★★ 5/5
GoogleHad a great experience engaging with them. George was fantastic, we felt well understood and looked after.
Derick · 11 October 2024 · Chase Buchanan Richmond
Agent replied · 25 October 2024
Hi Derick, thank you for the great review and sharing your experience with George. We appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleFinally relocated back to the uk, without the help of Jordon it would not have been possible. His communication was first rate and his advice when we crossed a few hurdles was much appreciated . Thank you Jordon. Even when we popped in the office all the staff we dealt with were very helpful.
Joanna · 11 October 2024 · Chase Buchanan Richmond
Agent replied · 25 October 2024
Hi Joanna, thank you for taking the time to leave some positive feedback. We are so glad Jordon was so helpful. We appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleJordon truly looks after his clients with care and dedication. From start to finish, he ensured every detail was handled smoothly and made me feel completely supported throughout the process. Highly recommend!
Oksana · 11 October 2024 · Chase Buchanan Richmond
Agent replied · 25 October 2024
Hi Oksana, thank you for taking the time to leave a great review. We are so glad Jordon ensured every detail was handled smoothly and made you feel comfortable. We wish you all the best.
★★★★★ 5/5
GoogleJordon is absolutely outstanding! His deep knowledge of the area is impressive, and what truly sets him apart is his ability to listen and understand exactly what the client needs. It has been a real pleasure working with him, as he is not only professional but also attentive and personable. Highly recommend Jordon for anyone looking for a seamless and enjoyable property experience!
Svetlana · 11 October 2024 · Chase Buchanan Richmond
Agent replied · 25 October 2024
Hi Svetlana, thank you for taking the time to share your feedback. We appreciate the great review and are always here to help if you need anything further.
★★★★★ 5/5
GooglePartnering with Jordon as my real estate agent was a fantastic experience. His deep knowledge of the Richmond market truly sets him apart, and he made sure I felt comfortable and supported every step of the way. His attention to detail and personalized approach made all the difference. Thanks to Jordon, the whole process was far easier than I ever expected. I’m incredibly grateful for his help and would gladly work with him again!
Patrick · 11 October 2024 · Chase Buchanan Richmond
Agent replied · 25 October 2024
Hi Patrick, thank you for taking the time to leave some positive feedback. We are so glad Jordon made you feel comfortable and supported you every step of the way. We appreciate the support and wish you all the best
★★★★★ 5/5
TrustpilotI purchased a property through Chase…
I purchased a property through Chase Buchanan. The agent was Adele Basma. Throughout the process, Adele was honest, responsive and professional. It was a pleasure to deal with her and Chase Buchanan, especially since i had just been through a bad experience with a different agency, like many others (begins with D ;( ). I would recommend Adele and Chase Buchanan whole heartedly and I will add that I would have no hesitations in using them to sell the property should that situation arise. a big thank you to Adele and team for everything.
Conor · 10 October 2024 · Chase Buchanan Plymouth
Agent replied · 23 October 2024
Hi Conor, thank you for taking the time to leave a review. We're saddened to hear you had a bad experience with another agent but glad that was not the case with us. Should you need any help in the future, we're only a phone call or email away.
★★★★★ 5/5
TrustpilotBijou Paticheur
Bijou Paticheur made renting via Chase Buchanan a really good experience. Bijou was helpful, polite, efficient and understanding. If there were any problems, Bijou made sure that these were solved quickly.
CAROLINE · 10 October 2024 · Chase Buchanan Plymouth
Agent replied · 23 October 2024
Hi Caroline, thank you for sharing your experience with Bijou. We're thrilled to hear that you had such a positive time renting with us. If you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotGreat service, great communication, definitely recommend!
We recently completed on the sale of our flat with Chase Buchanan, with the help of Alessandro. He provided an excellent service, really helpful, great communication, and always friendly.Thank you!
Christina · 9 October 2024 · Chase Buchanan Plymouth
Agent replied · 23 October 2024
Hi Christina, congratulations on the sale of your property and thank you for sharing your experience with Alessandro. Wishing you all the best for the future!
★★★★★ 5/5
GoogleI instructed Chase Buchanan to try to find me tenants for a house I was letting in the Richmond area.
My points of contact were Pippa Stafford and Sarah Lowis.
Our relationship turned out to be short and sweet. They used their knowledge of the local lettings market to introduce us to a suitable family within a matter of a day.
It’s been a joy to work with them both. The process was quick and painless.
I’m very happy to recommend Pippa and Sarah.
Tamara · 9 October 2024 · Chase Buchanan, St Margarets
Agent replied · 23 October 2024
Hi Tamara, thank you for leaving some positive feedback. We are so glad the team were a joy to work with. Please let us know if you need anything else.
★★★★★ 5/5
GoogleRating only, no written review.
Himanshu · 8 October 2024 · Chase Buchanan Teddington
Agent replied · 22 October 2024
Thank you for the 5 stars!
★★★★★ 5/5
GoogleJoel was very responsive and helpful during our rental search. He was also very willing to be flexible with the timing of viewings around core working hours. This was really important with both of us working a 9-5. Would recommend!
Jake · 8 October 2024 · Chase Buchanan Teddington
Agent replied · 22 October 2024
Hi Jake, thank you for taking the time to write a great review. We are so glad Joel was responsive and helpful. We appreciate the positive feedback and wish you all the best.
★★★★★ 5/5
TrustpilotFriendly and helpful
The staff are so friendly and helpful. They guide us well throughout the process. Everything was on point and well executed including follow up emails and phone calls.Special Thanks to Pippa.
Mr · 8 October 2024 · Chase Buchanan Plymouth
Agent replied · 23 October 2024
Hi Mr Susmiran, thank you for taking the time to leave a review for Pippa and the team. We're delighted to hear that everything went smoothly. Should you need anything else, please do get back in touch.
★★★★★ 1/5
GoogleDisrespectful place. I emailed and submitted a message on their website and got no response. I then called today. I asked to rent a three bedroom property. I tell them that I am the only one that will be living at the property on a permanent basis and that my parents will visit. Then they continue to ask "It's a three bedroom property so who else will be living at the property?". Totally disrespectful that they were not willing to take my word for it (and, of course, I understand that referencing and such will take place afterwards). My salary can cover the rent so it is not their issue. I suspect that the reason they did not believe me is because I am not white and have an accent.
Dinner · 7 October 2024 · Chase Buchanan Plymouth
Agent replied · 23 October 2024
Hi Abhinav, we're sorry to see you have left this review. We ask all prospective tenants for details of who would be living at the property, to ensure we meet the landlord's requirements and comply with any potential licensing regulations.
Renting a three-bedroom property to a single occupant shouldn’t pose any issues and we believe there may have been some miscommunication during the call.
If you would like to discuss this further, please feel free to contact us and we would be happy to assist in finding a suitable property for you.
★★★★★ 5/5
GoogleMark and the team at the bear flat branch have been tremendous throughout the whole process from start to finish. They were extremely helpful and provided great advice and help when needed and also were great at checking in and keeping me up to date along the way. Thanks they definitely made the process of selling a house a lot simpler.
Jaz · 6 October 2024 · Chase Buchanan Bear Flat
Agent replied · 23 October 2024
Hi Jaz, we appreciate your positive feedback and are so glad the team were helpful and made the process of selling a lot simpler. Wishing you all the best.
★★★★★ 5/5
TrustpilotLovely professional estate agents in Hampton Hill
Chase Buchanan handled the sale of my mum's cottage in Hampton Hill over the summer. I’d moved out of the area years ago, so had no local market knowledge, hadn’t sold a house in years, so didn’t really know how to start! Anna Masters filled in all those gaps by providing valuable market insight, helping me weigh up the pros and cons of selling v renting it out and gave tips on the right time and way to market it. I was never made to feel like I was taking up too much of her time. Another bonus of using Chase Buchanan was their lettings side were able to put me in touch with handypersons who did a couple of small jobs on the house prior to marketing it, at much more reasonable rates than I'd managed to find independently.From there, Adele Basma arranged viewings and handled the sale. It's quite a unique property with communal access around the garden, which wouldn't be suitable for everyone, but I had an offer within two to three weeks. Throughout the whole process, Adele was absolutely great. Proactive, knowledgeable, very responsive and great at providing a reassuring feeling everything would be okay. She was a great conduit between the two sets of solicitors ensuring everyone was kept up to date throughout.Sometimes estate agents have a bit of a bad rep but I felt like I was working with genuinely lovely people who had both mine and the buyer’s best interests at heart. They clearly know and understand the local area and I wouldn’t hesitate to recommend them. Selling can be a stressful time and they really did a great job of making it as pain free as possible.
M · 4 October 2024 · Chase Buchanan Plymouth
Agent replied · 23 October 2024
Hi M Prosser, thank you so much for your wonderful review. We were delighted to have helped you sell the property and provide you with all the local knowledge and support necessary to make the right decisions. Should you need help in the future, please do feel free to get in touch. We'd be happy to help!
★★★★★ 5/5
GoogleGeorge was amazing at helping me find tenants for my property, thank you!
Melanie · 4 October 2024 · Chase Buchanan Richmond
Agent replied · 25 October 2024
Hi Melanie, thank you for taking the time to leave a great review. All the best.
★★★★★ 5/5
GoogleGeorge was a standout professional at Chase Buchanan Richmond. His comprehensive knowledge of the Richmond area and commitment to our needs made the rental search effortless - Highly recommend!
Matt · 4 October 2024 · Chase Buchanan Richmond
Agent replied · 12 June 2024
Hi Matt,
Thank you for the great review. We are so pleased you would recommend George.
We appreciate the support and wish you all the best,
Chase Buchanan
★★★★★ 5/5
Google"I had the pleasure of working with Jordon to find my new home, and I can't recommend him enough. From the very beginning, he was attentive and professional. Jordon was patient throughout the entire process, always available to answer my questions, and offered valuable insights that made my decision much easier. If you're looking for an estate agent who genuinely cares, Jordon is your person"
Annabelle · 4 October 2024 · Chase Buchanan Richmond
Agent replied · 25 October 2024
Hi Annabelle, we're glad to hear Jordon was attentive and professional. Thank you for the review.
★★★★★ 5/5
GoogleRating only, no written review.
Avril · 2 October 2024 · Chase Buchanan, St Margarets
★★★★★ 5/5
GoogleAll staff at Chase Buchanan v helpful in the challenging process of London property rental !! Special mention to Joel and Lianne at Teddington office for their top team work always v approachable and friendly giving a personal service both knowing and understanding their clients.I would highly recommend !!
Sally · 1 October 2024 · Chase Buchanan Teddington
Agent replied · 22 October 2024
Hi Sally, thank you for taking the time to write a great review. Its great to read how the team were approachable and friendly. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotGOLD STANDARD SERVICE AT HAMPTON HILL
It is not often I give a company TWO five star reviews.But in this case it is well worth it. Having sped us through the viewing and successful offer procedure, we then moved onto the referencing process. LUCY and TOM AT HAMPTON HILL were once again just brilliant and supportive. I always find the tech side of these processes quite daunting but Lucy and Tom helped us through every stage and made us welcome in their office. It made all the difference to have a person guiding us through the process rather than an impersonal machine. Thank you guys. You will be invited to our flat warming party.
Mark · 30 September 2024 · Chase Buchanan Plymouth
Agent replied · 23 October 2024
Hi Mark, thank you for sharing your experience with the team, we really appreciate the feedback. Wishing you all the best in your new home and we hope you have an epic house warming party!
★★★★★ 5/5
GoogleI can recommend highly Jordon from this agency!!
True professional and kind!He understand us from the very first phone call! He helping us so much with this process to be stress-free!
He knows the local market and always is prepared to answer our questions!The most important is that he's working with his heart which the last weeks with agents wasn't very pleasant until we met him!
If you're looking for a reliable and friendly agent, he is the one!
Thank you!
Kyriaki & Kaloudis
Kyriaki · 27 September 2024 · Chase Buchanan Richmond
Agent replied · 25 October 2024
Hi Kyriaki, thank you for taking the time to write a great review and sharing your experience with Jordon. We appreciate the support and are always here to help.
★★★★★ 5/5
GoogleGeorge’s attention to detail and willingness to go the extra mile really stood out! Highly recommend George to any landlord in need of quality tenants! Top bloke as well.
Luke · 25 September 2024 · Chase Buchanan Richmond
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.