Chappell & Matthews estate agents in Bristol, City of and Bath

★★★★★ 1/5

Google

I had a really frustrating end of tenancy experience with Chappell & Matthews, largely due to their poor handling of a recently resolved tenancy deposit dispute, which I won. A month before I moved out the branch manager, Chloe, visited the property. She told me the flat was in good condition, recommended only a minimal clean, and said she would advise the landlord to remove the remaining items. Based on that, I followed her recommendations in good faith. However, after the tenancy ended, the landlord made many unsubstantiated claims and eventually a submitted a £2,800 claim, including a ridiculous charge to repaint the entire flat. Despite Chloe having personally seen the condition of the property, made recommendations to both me and the landlord, and knowing these claims were unfounded, she went completely silent. She failed to support her own previous statements or provide any clarification when copied into emails during the dispute. The landlord didn’t conduct a formal check-out and only visited the property five weeks after I moved out. Chloe made no effort to advise them that the claim had no merit, despite being in the perfect position to do so. Because of this lack of support or honesty, I had to go through a formal adjudication process and was left out of pocket for over four months. In the end, the deposit protection scheme awarded me the full disputed amount and awarded nothing to the landlord. The adjudicator concluded that the claims were completely unsubstantiated, particularly as the landlord’s evidence was based on photos taken more than a month after the tenancy ended. Chappell & Matthews’ handling of this situation was unprofessional and irresponsible. As a tenant, I expected them to show at least a basic level of fairness - especially when they had firsthand knowledge of the facts. Instead, they chose silence over accountability. The experience renting with Chappell & Matthews was mostly uneventful but I would strongly recommend caution when leaving the property. They will not advocate for you, even when they know you're being treated unfairly.

Jake · 15 April 2025 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Amazing and simple process thanks to Chloe and the team! Thank you so much!

Sian · 10 April 2025 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Trustpilot

Maddie is a Very helpful lovely young…

Maddie is a Very helpful lovely young lady , thank you for all your help and hard work.

Sandra · 31 March 2025 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Tenants found quickly, letting process handled quickly and smoothly by friendly and responsive staff. Good job! Many thanks!

Charles · 24 March 2025 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

I have been communicating with Lauren Iles and she has been fantastic. Quick to reply and gives very clear instructions.

EMemeLy · 22 March 2025 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I would like to give a well deserved five star review for Bilal Khan for all his help with my renting process of my property. Always responding quickly to any questions I have or Help needed Thank you 👍 …

Vivian · 16 March 2025 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We have our rental property with Chappell & Matthews and throughout, Daniel has been absolutely fantastic. He is super responsive and has been fantastic with our tenant - even with some last minute requests. We would definitely recommend.

Danielle · 11 March 2025 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Flat 78, great work from Zainab and Daniel helping us move into our new flat and providing us with all the information

James · 10 March 2025 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Trustpilot

They don’t allow viewings for buyers…

I have enquired to view a property for sale several times and no one has come back to me. I have now seen it re-posted at a reduced price! If you are selling a property avoid this agency as they are incompetent and unprofessional and will lose you money off the asking price, also delaying the sale.

Alice · 8 March 2025 · Chappell & Matthews Bristol Sales

★★★★★ 1/5

Trustpilot

DISCRIMINATORY PRACTISES

DISCRIMINATORY PRACTISES! My offer for a property let my Chappell and Matthews (which was initially accepted) was subsequently rejected on the basis that I am a single woman with a child???!!!! Yes, that is what the landlord stipulated - not that I had a child (there was not a policy in place) but that I was a single occupant with a child. I met all of the other criteria for the letting in abundance, including having a guarantor in place. When challenged the agency attempted to cover up / backtrack but it was a plain case of discrimination with which the agency are complicit. Disgusting, immoral behaviour that perpetuates inequality.

Jenny · 21 January 2025 · Chappell & Matthews Bristol Sales

★★★★★ 1/5

Google

AVOID AVOID AVOID, I put a holding deposit on a flat to rent and we started the referencing with a third party company called (home let). Couple of days later I was told that my referencing has been declined and that I will not be getting my holding deposit back. For me its not the money its more of understanding why I got declined, I have been renting in Bristol for 8 years all houses where the same average of rent per month. My employer even spoke to the director of Chapple ands Mathew (harbour office) and still got no where. The office told me it has nothing to do with your employer, nothing to do with your annual salary nothing to do with previous landlords however we cant tell you the reason =D. Basically means we have scammed you for a holding deposit and unfortunately I signed a paper that states that if I don't pass referencing I will not get my deposit back. Zeinab one of the people working there was very helpful and patient, she waited for over 5 days to get my holding deposit as I was in Dubai. The Irony of all of the above is I found another flat through a recommendation from one of my work colleges in his budling which is more expensive than the one I was trying to get with Chapple and Matthew and they use the same Referencing company ( home let) and I got accepted and getting my keys next week, again that shows that Chapple and Matthew is a big scam. I would definitely think twice before working with them. Google reviews show 4.8 stars please check all other website reviews as they are all 2 stars basically means that its fake reviews on Google. P.S I have a fully recorded call that backs all of the above.

Yassin · 20 December 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID, I put a holding deposit on a flat to rent and we started the referencing with a third party company called (home let). Couple of days later I was told that my referencing has been declined and that I will not be getting my holding deposit back. For me its not the money its more of understanding why I got declined, I have been renting in Bristol for 8 years all houses where the same average of rent per month. My employer even spoke to the director of Chapple ands Mathew (harbour office) and still got no where. The office told me it has nothing to do with your employer, nothing to do with your annual salary nothing to do with previous landlords however we cant tell you the reason =D. Basically means we have scammed you for a holding deposit and unfortunately I signed a paper that states that if I don't pass referencing I will not get my deposit back. Zeinab one of the people working there was very helpful and patient, she waited for over 5 days to get my holding deposit as I was in Dubai. The Irony of all of the above is I found another flat through a recommendation from one of my work colleges in his budling which is more expensive than the one I was trying to get with Chapple and Matthew and they use the same Referencing company ( home let) and I got accepted and getting my keys next week, again that shows that Chapple and Matthew is a big scam. I would definitely think twice before working with them. Google reviews show 4.8 stars please check all other website reviews as they are all 2 stars basically means that its fake reviews on Google. P.S I have a fully recorded call that backs all of the above.

Yassin · 19 December 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

5 stars for Lauren's help! From the viewing to securing the flat Lauren was friendly and responsive to all our questions, we really appreciated it during a time which can be quite stressful

Alexander · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Had a brilliant experience with Debra, she was very helpful with setting everything up for us, and guiding us through our first move!

Dizz · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

amazing experience with Debra at Chappell and Mathews! She’s been so helpful from the viewing to the forms. She’s kept my partner and i informed in everything and is always happy to help!

Minx · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Had an incredible experience with Debra when moving into our first flat. She helped with every aspect during the process and ensured it was seamless. Would be over the moon to have her help find a new place again!

Kamika · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Both Vanessa and Lauren were very helpful, professional and supportive in helping myself and my brother moving into our new flat. They made the process a lot easier for us by communicating well and their level of calmness was appreciated, as moving can usually be quite stressful.

Haris · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Debra wasn’t just helpful, she went above and beyond to make sure me and my partner were agreeing to a good let. This including be kind to us, being honest constantly about the area and the property and also talking us through everything we would need to do / owe for letting. She is a real treat and I will be staying with this agent as long as I can. 10/10

Ethan · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Debra was super helpful, and incredibly patient with us throughout the whole process. She made sure that we got a house that suited us. Definitely worth using Chappell and Matthew’s if you’re looking for a stress free time.

George · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I have had a very positive experience with Chappell and Matthews. Myself and my partner were looking for a flat and upon calling them, they booked us into the first viewing possible and within that day of viewing we managed to secure a lovely flat in the location which we desired! I would like to give particular thanks to Maddie Farr-Weston who showed us around the property and sorted all of the paperwork etc and Debra for arranging the initial viewing and being proactive in helping us find our perfect property. They have communicated very well and quickly, allowing a very smooth renting process and have been very helpful along each stage of the process. We look forward to using you in the future!

Ben · 5 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I went into the office to enquire about some rental properties, the staff were very welcoming and had a lot of positive energy. They were very helpful. Thank you to Zainab Emma,Chloe,Dan and Bilal

Kard · 5 December 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Google

enquired about a property quite a while ago and i am now being harassed by their weekly calls. Edit: i have blocked their number and still am receiving voicemails every week asking me to call back. at this point i am left with no other option but to report this nuisance 2 weeks later - still calling EVERY WEEK

Paulina · 24 November 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I have just rented out a flat through Chappell and Matthews and I just want to say that this agency is the best to work with. They are all very helpful, they always reply very fast with a very friendly manner. They make the proccess so easy and they go with you step by step. They are very kind and patient and I would always recommend renting from this agency. My all time favourite! I would like to thank DANIEL , ZAINAB, DEBBIE and CHLOE for making this very easy on me and very helpful! I wish you all the best in your life and I hope when you need assistance in anything the most, people will always come running for you. I appreciate everything you have done to me and couldn't thank you enough :) I think you guys need a raise hahaha

Mohamed · 18 November 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Thank you to Deb at Chappell and Matthew’s for helping me and my girlfriend rent an amazing house so quickly! She was incredibly helpful and made the process so smooth and easy :)

Bledar · 17 November 2024 · Chappell & Matthews Bristol Sales