Trusted Agent profile · Somerset
Verified
★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
559
Reviews on Google
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
19
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDebra was amazing and really helpful and kind
Thank you for your kind words! We're thrilled to hear that Debra made such a positive impact during your visit. Our team is dedicated to providing excellent service, and it's wonderful to know that it showed. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDebra, 10/10 service would recommend to any family member or friend
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSuch a lovely agent from the whiteladies road team. Debra Barton supported me throughout the process such a lovely Lady, down from arranging my viewing to paper work she was amazing and really supportive. Highly recommend this letting agency.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe had a brilliant experience with Chappell and Matthews, thanks in large part to Debra and Georgia. They truly went above and beyond to ensure we had a seamless changeover of tenants in our flat. We elected the let only service, which limits their obligations to us. But at every turn they went out of their way to assist and advise. As others have commented previously, Debra is organised and efficient, keeping everything on track and communicating well throughout the process. She was also responsive to our last minute and sometime off the wall questions, and incredibly patient with us. We’re very grateful for her hard work and thoroughly recommend her services.
Thank you for sharing your amazing experience with us! Debra and Georgia truly exemplify our commitment to going above and beyond for our clients. We're so happy to hear that your changeover of tenants went seamlessly and that our let only service exceeded your expectations. We'll make sure to pass along your kind words to Debra and the rest of our team. We appreciate your recommendation and look forward to working with you again in the future. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleDebra helped me find an apartment in Bristol that fitted all my needs. She was very professional and handled all the paperwork efficiently, which is very appreciated given this is my first time renting in the UK. Would absolutely recommend to anyone!
Thank you for your kind words, we are thrilled to hear about your positive experience with Debra! We take pride in providing professional and efficient service to make the rental process easier for our clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleDebra was a massive help to me in a turbulent time in my life. She not only helped me quickly find a flat but was always available to make sure the process was running smoothly
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently moved into my first flat with my friend and this transition was made all the more enjoyable and so easy all thanks to Debra Barton. She was fantastic from the start and made us feel very at home from the get go. Thank you so very much!!
5/5
GoogleMoving over to Bristol was made a much easier and enjoyable experience because of the work of Debra in showing and securing us our property in Clifton. We had some difficult circumstances and a narrow time frame but Debra navigated these all for us and all went smoothly. Massive thanks and can highly recommend!
Thank you so much for your kind words! We're glad to hear that Debra provided such a positive experience during your move. Our team strives to make the process as seamless and stress-free as possible. We truly appreciate your recommendation. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleExcellent customer service from Debra. Went above and beyond to make our move as smooth as possible.
Thank you for your review! It was a pleasure assisting you with your move and ensuring it was a smooth experience. We appreciate your feedback and look forward to assisting you in the future. Happy moving! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleDebs was incredibly helpful during our move in Bristol. We had a difficult process due to issues with a separate letting agency, who were often unresponsive and unhelpful. Her communication was excellent from start to finish. She was always quick to respond, answered any questions we had about the property and the process clearly, and went above and beyond to help resolve issues and make sure everything was in order. Debs was extremely professional, approachable and supportive, and played a huge part in ensuring that we were able to move in on time despite the difficulties we faced. We really appreciated how proactive she was throughout the process. I would highly recommend Debs to anyone looking to rent or move in Bristol, offering excellent service from someone who genuinely cared about making the process as smooth as possible.
Thank you so much for taking the time to leave such a positive review, it means a lot to us! We're so glad Debs provided excellent service and went above and beyond to make your move as smooth as possible. We hope you're settling into your new home in Bristol nicely. Thanks again for recommending Debs, we truly appreciate it! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleHad a great experience with Chappell & Matthews, especially with Debra. We’d struggled finding an agency that would let to us as we were both students but Debra helped us so much and almost immediately got us a flat. Would highly recommend to anyone moving into/within Bristol. Thank you!
Thank you for choosing Chappell & Matthews and for sharing your positive experience with Debra. We pride ourselves on providing excellent service to all our clients, regardless of their circumstances. It was our pleasure to help you find a flat in Bristol and we hope you enjoy your new home. We appreciate your recommendation and look forward to working with you again in the future. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
5/5
GoogleWe moved to a new house last month and William from Clifton branch has provided an excellent service throughout the process
Thank you for your kind words! We are so glad to hear that William from our Clifton branch provided excellent service during your move. We strive to make the entire process as smooth and stress-free as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIt was a really great experience with Chappell and Matthew's. All the process was quite smooth which was handled by Olivia. She was really helpful.
"We are so happy to hear that you had a great experience at Chappell and Matthew's! Our team strives to make every process smooth and we are glad that Olivia was able to assist you along the way. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had Will help us with our Property. He was an excellent agent to have really good energy and very helpful. It was always very easy to get in contact with him and he was very efficient and quick with his responses and processing. Therefore, we had already smooth move into our property. We also had help from his colleagues such as Georgia and Olivia You are also really Helpful.
Thank you so much for your kind words! We are thrilled to hear that Will, Georgia, and Olivia provided exceptional service during your move. We pride ourselves on our energetic and efficient team, and we are so glad that it made for a smooth moving process. Kind regards, Lucy, Customer Relations.
5/5
GoogleWilliam, Debra, Gorga, and Liv were absolutely great throughout the entire process. They helped me with everything from start to finish, and I truly appreciate all their support. They made the whole process really easy and smooth. I couldn’t have asked for a better experience!
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
4/5
GoogleAfter a bumpy start with C&M due to improper co-ordination with landlord (missing keys so cancelled viewing, paid holding deposit for a home then told its unavailable and can only go with other available one…) Debra and jennifer have been committed and dedicated to support us through the whole process, from tenancy agreement to referencing to key handover, and put all their effort in attempt to get us moved in asap, Great communication and understanding throughout :) P.s for people looking at student house shares, be sure to make everyone available in timely manner as the referencing process takes long + lots of forms to be signed.
Thank you for your review! We apologise for the initial issues and are thrilled that Debra and Jennifer were able to provide dedicated support and great communication throughout your tenancy process. Thank you for your patience and understanding, we appreciate your feedback and will make sure to improve our coordination for future student house shares.
5/5
GoogleAtiyah was fantastic. She showed me the property, answered all my questions patiently, and gave me honest, practical advice that genuinely helped me make a decision. Professional, friendly, and no pressure at all. Highly recommend!
Thank you for your kind words! We're so glad Atiyah was able to assist you in your decision-making process with her professionalism, friendliness, and no-pressure approach. We appreciate the recommendation! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had such a fantastic experience with Zach during our property search! He was incredibly professional, friendly and helpful throughout, and genuinely went above and beyond to make the process easy and enjoyable. Having dealt with several estate agents, Zach really stood out as by far the most professional and personable. We wouldn’t hesitate to recommend him to anyone looking to buy or sell a property. Thank you, Zach!
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Zach provided excellent service and made your property search easy and enjoyable. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotMy experience with Chappell and…
My experience with Chappell and Matthews Whiteladies Road Bristol was first class . With high praise going to Debra Barton for going over and beyond in her efforts to professionally help me with all matters of the letting process.
5/5
Googlewill was amazing :]
5/5
GoogleJust nipped in with a quick question, assistant branch manager was so helpful.
Thank you for the positive feedback! We strive to provide excellent customer service and we are glad our assistant branch manager was able to assist you. We hope to see you again soon!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
4/5
GoogleDebs got us fixed up very efficiently - thanks
Thank you so much for your review! We are thrilled to hear that Debs was able to efficiently fix your issue. Our team takes pride in providing exceptional service, and we are happy to have exceeded your expectations.
3/5
GoogleGreat service by Debra Barton. She is very friendly and helpful. The whole process of obtaining the flat, from the initial house viewing to getting the keys, was very efficient and hassle-free. I have no doubt that dealings with Debra in the future will be smooth and easy. We didn't have much flexibility with our move-in date though (we wanted to move in halfway through August but were rushed into starting to pay rent in mid July, when we couldn't leave our previous address yet, so we ended up paying for two properties at the same time. It seems that the estate agents are very restricted to what the landlord wants, prioritising him over us. For example, I was reassured and given false hope that the whole flat would be repainted, only to be told later that the landlord had changed his mind and would only do the bathroom, which desperately needed it.... I am worried that reporting any issues will be a nightmare, and issues will only be sorted once an issue has become very bad. However I am writing this very early on into my tenancy so we shall see how it pans out (smoothly, I hope.)
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold; Chappell & Matthews, City of won Gold.
