How many reviews does Chappell & Matthews have?

Chappell & Matthews has 580 reviews across its three offices, rated 4.7 out of 5 overall: 559 on Google, 1 on Yell, 1 on The Trusted Agent, 19 on Trustpilot. Company-wide Trustpilot reviews for Chappell & Matthews are counted once, not once per office.

Chappell & Matthews estate agents in Bristol, City of and 1 more: 4.7 from 580 reviews, page 25

Q: Where are the Chappell & Matthews offices?

The three Chappell & Matthews offices, by town. Bath: 2 Northumberland Buildings, Bath, Somerset, BA1 2JB. Bristol Harbourside Sales: Unit 1 Waverley House, Cathedral Walk, Canon's Marsh, BS1 5LW, Bristol, City of, BS1 5LW. Bristol Sales: 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of, BS8 2RD.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

1.0 / 5 We bought a house through them- never again! Inefficient and dishonest, no communication for weeks then weeks of phone calls harassing us for an exchange date ...Natalie, 19 July 2017Read the review from buyers

Our offices

Chappell & Matthews's three offices, most reviewed first. Each has its own page.

Chappell & Matthews Bristol Sales151 Whiteladies Road, Clifton, BS8 2RD, BS8 2RD4.7 / 5 334 reviews · 315 on Google (4.9)22 in the last 90 days
Chappell & Matthews Bristol Harbourside SalesUnit 1 Waverley House, Cathedral Walk, Canon's Marsh, BS1 5LW, BS1 5LW4.5 / 5 264 reviews · 244 on Google (4.7)4 in the last 90 days
Chappell & Matthews Bath2 Northumberland Buildings, BA1 2JB1.0 / 5 1 reviews · 0 on Google0 in the last 90 days

Awards

The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Gold award
Chappell & Matthews, City of
545th of 18,569 UK offices
Top 5%
Gold award
Chappell & Matthews, City of
773rd of 18,569 UK offices
Top 5%

Latest reviews from every Chappell & Matthews office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Chappell & Matthews Lettings 'Full Management Service'

We used C&M 'Full Management Service' while abroad. When we came back there was over 10k damage to our home and the rent was 2k in arrears. A Director from C&M stated that they were NOT responsible for :- - collecting the rent owed after the end of the tenancy - collecting money for the damage to property at the end of the tenancy - the quality/speed of work carried out by their contractors ( they just 'arrange' repairs not manage them ) - carrying out detailed inspections while we were away ( they just 'visit' the property ) - produce a complete survey of damage on our return ( this is just a 'summary' against the inventory and is therefore not useful if their is a deposit dispute ) - renewing tenancy agreements on time ( and anyway there is an extra cost for this ) - respond to queries about the arrears and damage ( they don’t have to communicate with the landlord after the tenants have moved out! ) Not much of a 'Full Management Service!!

Lynne · 27 September 2011 · Chappell & Matthews Bristol Sales

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Chappell & Matthews

Which Chappell & Matthews office has the most reviews?

Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.

Where are the Chappell & Matthews offices?

The three Chappell & Matthews offices, by town:

Bath: 2 Northumberland Buildings, Bath, Somerset, BA1 2JB
Bristol Harbourside Sales: Unit 1 Waverley House, Cathedral Walk, Canon's Marsh, BS1 5LW, Bristol, City of, BS1 5LW
Bristol Sales: 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of, BS8 2RD

Has Chappell & Matthews won any awards?

Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold; Chappell & Matthews, City of won Gold.

Chappell & Matthews estate agents in Bristol, City of and Bath

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