Chappell & Matthews Bristol Harbourside Sales reviews in Bristol, City of

★★★★★ 1/5

Google

I had a really frustrating end of tenancy experience with Chappell & Matthews, largely due to their poor handling of a recently resolved tenancy deposit dispute, which I won. A month before I moved out the branch manager, Chloe, visited the property. She told me the flat was in good condition, recommended only a minimal clean, and said she would advise the landlord to remove the remaining items. Based on that, I followed her recommendations in good faith. However, after the tenancy ended, the landlord made many unsubstantiated claims and eventually a submitted a £2,800 claim, including a ridiculous charge to repaint the entire flat. Despite Chloe having personally seen the condition of the property, made recommendations to both me and the landlord, and knowing these claims were unfounded, she went completely silent. She failed to support her own previous statements or provide any clarification when copied into emails during the dispute. The landlord didn’t conduct a formal check-out and only visited the property five weeks after I moved out. Chloe made no effort to advise them that the claim had no merit, despite being in the perfect position to do so. Because of this lack of support or honesty, I had to go through a formal adjudication process and was left out of pocket for over four months. In the end, the deposit protection scheme awarded me the full disputed amount and awarded nothing to the landlord. The adjudicator concluded that the claims were completely unsubstantiated, particularly as the landlord’s evidence was based on photos taken more than a month after the tenancy ended. Chappell & Matthews’ handling of this situation was unprofessional and irresponsible. As a tenant, I expected them to show at least a basic level of fairness - especially when they had firsthand knowledge of the facts. Instead, they chose silence over accountability. The experience renting with Chappell & Matthews was mostly uneventful but I would strongly recommend caution when leaving the property. They will not advocate for you, even when they know you're being treated unfairly.

Jake · 15 April 2025

★★★★★ 5/5

Google

I had a fantastic experience with Chappell and Matthews, and I want to give a special shoutout to Zainab for her outstanding support. She was incredibly helpful, professional, and attentive throughout the entire process of finding me a great place. Her dedication and friendly approach made everything smooth and stress-free. I truly appreciate her efforts and would highly recommend Chappell and Matthews to anyone looking for a reliable and supportive estate agent.

Anoop · 13 July 2025

★★★★★ 5/5

Google

We had a very smooth and stress-free experience when applying to rent our current property through Chappell & Matthews. Zainab and Daniel were fantastic throughout the process: attentive, polite, and always kept us updated every step of the way. Their communication was clear and timely, which made everything feel much easier. We highly recommend Chappell & Matthews if you’re looking to move, they made the whole experience seamless.

Liliana · 1 August 2025

★★★★★ 5/5

Google

Zainab Mahmood was an amazing lettings agent! She had all the information needed, was calm, considerate and worked extremely fast to get us the keys to what we can call now home! We were extremely happy with the Chappell & Matthews platform used to set up everything. Also, the Welcome home pack was a very nice touch and an absolutely needed one during the actual move!

Mihaela · 15 July 2025

★★★★★ 5/5

Google

Devonta was amazing when helping my partner and I look for a new place to rent. He was very efficient when responding to emails and carrying out viewings, and thanks to him, we had our offer placed and accepted within 30 mins of our viewing! We love our new flat, and are very grateful for his help!

Ruth · 11 October 2025

★★★★★ 1/5

Google

AVOID AVOID AVOID, I put a holding deposit on a flat to rent and we started the referencing with a third party company called (home let). Couple of days later I was told that my referencing has been declined and that I will not be getting my holding deposit back. For me its not the money its more of understanding why I got declined, I have been renting in Bristol for 8 years all houses where the same average of rent per month. My employer even spoke to the director of Chapple ands Mathew (harbour office) and still got no where. The office told me it has nothing to do with your employer, nothing to do with your annual salary nothing to do with previous landlords however we cant tell you the reason =D. Basically means we have scammed you for a holding deposit and unfortunately I signed a paper that states that if I don't pass referencing I will not get my deposit back. Zeinab one of the people working there was very helpful and patient, she waited for over 5 days to get my holding deposit as I was in Dubai. The Irony of all of the above is I found another flat through a recommendation from one of my work colleges in his budling which is more expensive than the one I was trying to get with Chapple and Matthew and they use the same Referencing company ( home let) and I got accepted and getting my keys next week, again that shows that Chapple and Matthew is a big scam. I would definitely think twice before working with them. Google reviews show 4.8 stars please check all other website reviews as they are all 2 stars basically means that its fake reviews on Google. P.S I have a fully recorded call that backs all of the above.

Yassin · 20 December 2024

★★★★★ 5/5

Google

From the very beginning of my interaction, I have been blown away by the professionalism and courtesy of the Chappell and Matthews lettings team. Zainab is always easy to get hold of and has the patience of a saint. Bilal has made my whole experience seamless and along with Chloes help, they have offered me very competitive deals with an unmatched service. In fact, I have loved working with their whole team. Emma and Dan have been rays of sunshine on days when I thought I could not see the light through the trees.

Omar · 5 December 2024

★★★★★ 5/5

Google

I have just had an #apartment organised to be #rented by the experts at @Chappell and Matthews. Daniel. Chloe and Zainab were helpful, efficient and effective. They co-ordinated with me, the #Electric Safe and #Gas Safe engineers. They ensured the #tenant was thoroughly checked and dealt with the #keys as I don't live in Bristol. If you are looking to get your place rented, want to rent a #property or even sell your place. Look no further than Chappell and Matthews. They know #Bristol well and will sort out your needs very quickly. I have used them since my daughter went to Bristol University over nine years ago and I wouldn't choose anyone else. Thank Daniel, Chloe and Zainab.

Chris · 23 September 2024

★★★★★ 5/5

Google

I have recently moved into my flat which, I went with Chappell & Matthews. I did the viewing and the initial process with Zainab, who was nothing but amazingly helpful and insightful about the . On the day of the move Daniel was very helpful and got everything sorted out and ready for the move. Anything outstanding they both were on it right away, and got it sorted out immediately. They both made the process so easy and no stress at all. Absolutely recommend :)

Athena · 23 September 2024

★★★★★ 5/5

Google

The C+M team are bloody brilliant! After looking for the right property for months my partner and I were in despair, the fast responses from Chloe and Zainab right from the start were a very welcome change from the norm we had got used to with other estate agents. Special shoutout to Dan for making the transition from student housing to normal renting so smooth and hassle free. Genuinely couldn't meet a more helpful and friendly guy! I've never felt more comfortable dealing with an estate agent before and would reccomend them to anyone.

William · 25 July 2024

★★★★★ 5/5

Trustpilot

My experience with Chappell and…

My experience with Chappell and Matthews Whiteladies Road Bristol was first class . With high praise going to Debra Barton for going over and beyond in her efforts to professionally help me with all matters of the letting process.

Stephen · 14 August 2026

★★★★★ 5/5

Google

My partner and I have recently started renting a property through Chappell & Matthews and throughout the whole process, we have never felt so comfortable and reassured by such a great team. The company kept us informed and assured, making it easy for my partner and I. Special shout out to Daniel for providing such excellent customer service all the way, Chloe for a great end-process (also got a lovely Welcome Gift Box with lots of vouchers and essentials when collecting the keys), and Zenab for being so helpful and offering further support when we called up on the long bank holiday weekend. Couldn't recommend more!

Roselle · 26 April 2024

★★★★★ 5/5

Trustpilot

Maddie is an absolute star

Maddie has been super helpful and has been very quick getting back to us in regards to any questions or queries we had throughout our process with Chappell and Matthews. Unlike a lot of other east agents that we’ve spoken that have been often impossible to get through to. She has made the process very pleasant for us and we look forward to collecting our keys from her next Wednesday. Thanks, Nigel

Nigel · 24 September 2025

★★★★★ 5/5

Google

This is our 2nd house with Chappell & Matthews love their service honestly. Love the fact how they were so supportive and welcoming even in between my shifting periods. Very smooth process of tenancy proceedings they almost have all the options available to make it easier to rent out a property. Special thanks to Dan , Zainab and Chloe also the harbour side team . Xx

Anisha · 9 November 2024

★★★★★ 5/5

Google

Our experience with Chappell and Matthews has been really smooth and positive. Zainab was especially helpful, always friendly and quick to respond. She answered all our questions clearly and made the whole process feel easy.

Christian · 7 November 2025

★★★★★ 5/5

Google

I lately dealt with Zaineb Mahmood at Chappel&Matthews harbourside office in Bristol, she has been excellent very helpful and true to her word. Zaineb is very knowledgeable. Thanks Zainab for your help and assistance. God bless.

Karima · 20 October 2025

★★★★★ 5/5

Google

Chappell and Mathews managed my rental property for 10 years. They have been very responsive and efficient and managed the property very well. Daniel Smith has been my point of contact for many years and he has responded to my queries quickly, checked on outstanding items and kept me updated at all times. Thank you! I would recommend Chappell and Matthews and would be happy to use them again in the future.

Nicola · 25 July 2025

★★★★★ 5/5

Google

Having finalised my plans for moving to Bristol, I had contacted Chappell and Matthews before moving to Bristol. I had spoken to Oliver at the time and had asked him about the a few properties, but I was unable to decide as I was not in Bristol. After I arrived, I met Dan and viewed a property with him. He was extremely cordial and friendly! Following this, I enquired about another property and when I spoke to Oliver, he instantly recognised me and booked me in for a viewing! This is the property that I settled on, and it has been a great experience! I had a few doubts to clarify and went to the Chappell and Matthews Harbourside office on a Saturday and Ben happily helped me out! They all have been very respectful of my time, have helped me with the application process and have explained every single step along the way! In fact, they have gone out of their way to support me and have updated me of how the application was proceeding! I would like to take this opportunity to thank Oliver, Dan, and Ben, and express my heartfelt gratitude to them. They are an incredible team, extremely reliable, very friendly, and their professionalism and customer service are top-notch! Hats-off to them! To conclude, if you are in Bristol looking for a property to rent or purchase, get in touch with them, and you will have a happy and hassle-free journey ahead!

Gaurav · 24 October 2023

★★★★★ 1/5

Google

I'd like to talk about the service that I had into 2 parts. Firstly, Chappell & Matthews was doing a good job to help me to find an apartment to rent. I don't have a job at that moment, but the agent assisted me to get a better term. And I don't need to pay 12 month deposit in advance. I'm really thankful to them until this stage. Everything was changed totally after the renting contract was made. The previous tenant damaged the blind and I decided to report to the repairing team (of Chappell & Matthews). I thought everything was settled and is happy about their quick response. However, that's just the beginning of the nightmare. I moved out the apartment after the contract ended and I'm expecting Chappell & Matthews will handle the deposit & checkout process quickly. However, the company only served the benefits of the landlord, trying to force me to pay for unreasonable expense. I tried to argue about the details with agent, but they are not helpful and is not willing to act as a fair party to communicate with the landlord. I spent 3 months to wait and chase for the feedback, and I got nothing afterwards. Now I'm considering to raise a dispute and see if I can get back my money via a fair dispute process. All in all, the agent of this company are very good. But I strongly recommended everyone to keep proper record of the situation of the house you rent, so that you can use those records to protect your benefits (&money of course). And please get prepared to face a long discussion and probably dispute when your contract come to an end. Good lock for that.

Alex · 24 October 2023

★★★★★ 5/5

Google

I am so grateful to Oliver in particular who helped me and my partner to find our first flat! As graduates, we were disregarded by many estate agents who were not interested in helping us due to our relatively low income, however, Olivier took the time to understand our circumstances and match us to a property and landlord who would be willing to rent to us. Both Oliver and Daniel were excellent at keeping in touch throughout the process which was much appreciated given that waiting to be approved can be a nerve wracking experience. We will definitely be going to Chappel and Matthews when the time comes to move house in the future!

Bethinn · 24 October 2023

★★★★★ 5/5

Google

Finding a home in Bristol as a student and part time worker can be a nightmare due to the lack of income. Unfortunately, I couldn't even get a response to my applications to rent a house many times. However, Oliver came to my rescue and helped me a lot in finding a very nice house to rent. Both Oliver and Daniel were always close to me as a phone call and were solution oriented. I am currently sitting comfortably in the house I rented thanks to them. I am grateful to them. I know very well who to turn to when it's time to move. Thank you so much Oliver and Daniel. I wish you all the best.

Berrin · 24 October 2023

★★★★★ 5/5

Google

I have spent the last few weeks traveling extensively throughout the UK looking for a place to settle and find rental accommodation. I dealt with many agencies where few bothered to return my calls or emails, and many managed to be less than helpful in face-to-face engagements. Daniel at C&M in Bristol was definitely the exception here. He was polite, professional, always responsive and helpful - and managed to arrange a quality rental in a very short space of time. Outstanding service throughout this process. You would struggle to find anyone better in this industry!

Brian · 24 October 2023

★★★★★ 5/5

Google

Absolutely wonderful experience with Chappell&Matthews Harbourside branch! Me and my partner were looking for a dream flat together, which in Bristol is extremely difficult these days. We didn’t have a good experience with different agencies before, therefore we were paying attention to customer service and how our application is handled. Couldn’t ask for more communicative, genuinely friendly, professional and efficient team. Ollie and Dan were the best agents we have ever experienced, they have literally made our application process go as smoothly as possible, and I genuinely believe we have got the flat thanks to them and their patience. MASSIVE THANKS! Whenever I will look for a place in the future or anyone close to me, I will direct them straight to this team. Would recommend this branch to anyone.

Justyna · 24 October 2023

★★★★★ 5/5

Google

Had a great experience with Chappell & Matthews! They were extremely helpful and friendly during the process of finding a place to rent. Umar was brilliant as he followed up after property viewings and ensured I had a head’s up prior to an email of listings to keep me in the loop. Ben was also fantastic! He was very energetic over the phone and helped make bookings at the last minute and even accommodated some changes to those times.

Riley · 24 October 2023