Chappell & Matthews Bristol Harbourside Sales reviews in Bristol, City of

★★★★★ 5/5

Google

I had the pleasure of meeting with Devonta for a recent house viewing, and I was thoroughly impressed with his professionalism and attention to detail. He arrived on time, was well-prepared, and took the time to walk me through each feature of the property. Devonta answered all of my questions with clarity and offered helpful insights about the home and neighborhood. His friendly demeanor made the entire experience comfortable and stress-free. I truly appreciated his transparency and knowledge, and I would highly recommend him to anyone looking for a reliable and attentive real estate professional.

Shevel · 21 September 2025

★★★★★ 5/5

Google

The experience in working with Chappell and Matthews Letting Agents has been brilliant, in particular Ms. Emma Ward! She has been wonderful to work with. From the day of the arranged viewing, she was extremely kind and caring and ensure to put her all to assist me in the process of finding a house to rent. Much appreciation and appraisal to Ms. Emma, and I hope others are lucky enough to have such an experience!

Kareem · 28 November 2023

★★★★★ 5/5

Google

Love the service here. everything went smoothly.i managed to get an apartment with their assistance less than a week after i arrived in UK, and successfully moved into the house by end of second week. Zainab was very quick in responding and very patient in explaining things to me. Same with Daniel,he follows up thoroughly and responded very quickly. Their services are highly recommended!

Amalina · 25 June 2024

★★★★★ 1/5

Trustpilot

Poor experience resolving a tenancy deposit dispute

Management initially helped us secure rental accommodation through Chappell& Matthews, however the overall experience with the property and landlord was disappointing. Throughout our tenancy there were ongoing issues including leaks, moulds and poor maintenance, many of which were reported during our stay. After vacating the property, we we’re unexpectedly asked to pay for issues that had existed during the tenancy and were not properly addressed at that time .Communication from Georgia placed unnecessary pressure on our management team regarding matters we believe should have been resolved by the landlord and agency. Unfortunately, our experience with the property management and landlord Monika Sehdev not satisfactory.

Raghubir · 1 June 2026

★★★★★ 5/5

Google

Chappell and Matthews were externally helpful in assisting my partner and I with our move. Zainab was immensely helpfuland friendly towards us, couldn’t ask for better service!

Aidan · 13 October 2025

★★★★★ 5/5

Google

Really positive experience during the rental process in Bristol. Zainab, Daniel, and Bilal Arif were super helpful, friendly, and made everything feel easy and smooth. Would definitely recommend based on how things have gone so far.

Giovanni · 23 June 2025

★★★★★ 5/5

Google

The whole experience with Chappell & Matthews was excellent. The letting agents are professional and friendly. In Bristol's rental market they give each tenant a real opportunity. Their communication was fast and efficient. Oliver was a real credit to the company. Now moved into my new property they have been very responsive and helpful. Tenants and landlords I would highly recommend working with the Chappell & Matthews team, they have been a pleasure.

Miles · 24 October 2023

★★★★★ 5/5

Google

Had a great experience with the company, spoke to Zainab and Daniel and they were lovely and very very helpful! Great communication and easy process!

Danielle · 11 October 2025

★★★★★ 5/5

Google

Had the pleasure of working with Dan & Ollie as part of the hunt for a new flat & had no complaints at all! Everyone was very professional but also really easy to communicate with. Process was quick & efficient but also clearly high quality (which makes a change from the other estate agents I've used in recent years!). Highly recommend and would gladly use Chappell & Matthews again in the future.

Logan · 24 October 2023

★★★★★ 5/5

Google

Best estate agents in Bristol by far. Me and my partner were going through such a stressful time trying to find a place in Bristol before my job started, and Chappell & Matthews helped make everything possible with the deadline in mind. Helpful, friendly and efficient - they made the process smooth and seamless. Thank you Dan and Oliver for giving such good customer service and apologies for the late review!!

Elvira · 24 October 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID, I put a holding deposit on a flat to rent and we started the referencing with a third party company called (home let). Couple of days later I was told that my referencing has been declined and that I will not be getting my holding deposit back. For me its not the money its more of understanding why I got declined, I have been renting in Bristol for 8 years all houses where the same average of rent per month. My employer even spoke to the director of Chapple ands Mathew (harbour office) and still got no where. The office told me it has nothing to do with your employer, nothing to do with your annual salary nothing to do with previous landlords however we cant tell you the reason =D. Basically means we have scammed you for a holding deposit and unfortunately I signed a paper that states that if I don't pass referencing I will not get my deposit back. Zeinab one of the people working there was very helpful and patient, she waited for over 5 days to get my holding deposit as I was in Dubai. The Irony of all of the above is I found another flat through a recommendation from one of my work colleges in his budling which is more expensive than the one I was trying to get with Chapple and Matthew and they use the same Referencing company ( home let) and I got accepted and getting my keys next week, again that shows that Chapple and Matthew is a big scam. I would definitely think twice before working with them. Google reviews show 4.8 stars please check all other website reviews as they are all 2 stars basically means that its fake reviews on Google. P.S I have a fully recorded call that backs all of the above.

Yassin · 19 December 2024

★★★★★ 5/5

Google

Zainab was so lovely and helpful would definitely give her my business again 😄 …

Holly · 11 December 2025

★★★★★ 1/5

Google

Bad customer service. High employee turnover has led to poor organization. We asked for a simple procedure but it has taken them 4 months to initiate. They have repeatedly promised to follow up but never did.

Olly · 11 July 2026

★★★★★ 5/5

Google

Omar has been a great help when viewing properties to purchase. Although I didn't end up offering through C&M, Omar made the searching process easy as he is a very warm personality, and was very easy to get in touch with; he also contacted me when he knew a property I liked was about to come to market.

Matthew · 26 May 2024

★★★★★ 5/5

Google

Daniel and Emma helped my partner and I get settled into our new wonderful new flat in Bristol, after having a not so great experience with other agencies. They responded to our emails so quick and with a professional but friendly and approachable manner. Everything was settled and sorted so quickly I’m so happy we had them as our agents. Please find your home with Chappell and Matthews and ask for these guys! 10/10 thank you so much for all your help!PositiveResponsiveness, Professionalism, Value

Charlotte · 24 October 2022

★★★★★ 5/5

Google

Daniel, Umar and Chloe were all extremely helpful with our new tenancy and made the process very smooth sailing, we were given a welcome box for the move in which was a lovely touch and they also waited around for us after they had closed so that we would be able to pick up our keys! Amazing service, great communication and really lovely people. Thank you guys!!

Evie · 24 October 2023

★★★★★ 5/5

Google

We have our rental property with Chappell & Matthews and throughout, Daniel has been absolutely fantastic. He is super responsive and has been fantastic with our tenant - even with some last minute requests. We would definitely recommend.

Danielle · 11 March 2025

★★★★★ 5/5

Google

Zainab was great by getting us set up in our new property, very efficient and friendly.

Ottaviano · 3 November 2025

★★★★★ 5/5

Google

After going through dozens of estate agents in Bristol Chappell and Matthews harbourside were without a doubt the best! Not only was their customer service excellent but they were extremely quick and helpful with every stage of the renting process. Special thanks to Oliver and Dan for their help, will definitely be going straight back to this branch for any other needs in the future!

Sam · 24 October 2023

★★★★★ 5/5

Google

Zainab was lovely and made the process much easier as an international student moving to Bristol!

Soleil · 11 October 2025

★★★★★ 1/5

Google

Very disappointing and misleading agents. They make stuff up and mislead the tenant when moving in (like a 2 year cladding project which demolishes your balcony, shuts your windows and doors and puts nets everywhere) and do a duff check in then when the tenant moves out they spring into action and are like CSI New York looking to fleece you for as much as they can - in my case a brand new floor worth £1500 and pro clean for £360. Great! Dont listen to a word these guys say, just use another agent.

Robert · 18 April 2025

★★★★★ 5/5

Google

Zainab, Chloe and Dan were all fantastic in helping my partner and I sort our new flat. They were able to explain processes to new renters, help with issues or concerns, and were easy to get in touch with when we had questions. Thank you!

Hollie · 23 September 2024

★★★★★ 5/5

Google

Zainab was very helpful and patient during the whole process. I would definitely recommend!

Irene · 11 October 2025

★★★★★ 5/5

Google

Many thanks to the whole team, and especially to Zainab, for helping me find a property to live in. She was incredibly supportive and understanding, knowing how difficult it can be to find a flat in Bristol. I really appreciate her constant communication and for always sorting things out quickly and efficiently. Thank you for making the whole process so much easier!

Vitalija · 11 October 2025