Chappell & Matthews Bristol Harbourside Sales reviews in Bristol, City of

★★★★★ 5/5

Google

I cant say enough good things about Chappell and Matthews. But, if you're really lucky- I mean EXTRA lucky, you'll have Emma as your letting agent. The market right now in Bristol is insane and it's almost impossible to find the right place. I had some not great experiences with other agencies- some wouldn't even bother to let me join their registry, some would hang up on me if we had a bad connection, emails were never returned, calls never returned, one of them didn't even offer me a seat- just told me I was wasting my time even trying in this market and that I should just leave. YIKES. Then I walked by Chappell and Matthews and luckily met Emma. Emma talked to me for a good time, took my information, was honest about the difficulty but said she would keep in touch with me. 2 hours later she called me and half an hour after that- I had an amazing new place. Emma was able to do what literally no other entire agency could do, and she did it in less than 3 hours. Amazing. Go to Chappell and Matthews, try as hard as you can to get Emma as your agent. She is a KWEEN.PositiveResponsiveness, Quality, Professionalism, Value

K · 24 October 2021

★★★★★ 5/5

Google

I have rented a property as tenant through Chappell and Matthews Bristol twice already and both times they have been super helpful and have made the process very easy for me. Debra Barton and Daniel Smith this time have been always around to put through Th e necessary communication with the landlord and on top of that I have really appreciated that both have been available on the phone anytime I needed to ask or clarify things. I had my own concerns about the quality of the flat condition on the move in dat that I had been promised but thanks to Debra and Dan who made all the necessary arrangements, everything was in place at the right time . I would recommend the agency and would be happy to use their services again in the future.

Christina · 24 October 2021

★★★★★ 5/5

Google

I recently rented a property through Chappell & Matthews, and I was very impressed with the quality of service from this estate agent. Daniel, Zainab, Emma and Chloe were great and the process was extremely quick with amazing communication throughout.

Skye · 9 November 2024

★★★★★ 5/5

Google

I have just recently moved in to an apartment in Bristol. I needed a place ASAP as I was moving from abroad and did not have anywhere to stay but hostels/hotels. Finding a place was quite quick, very helpful and caring stuff at Chappel & Matthews. Thank you Oliver Bloxham for taking care of everything and being always available :)

Tünde · 24 October 2023

★★★★★ 5/5

Google

I’m currently looking to buy a house in Bristol and found Eliza to be extremely helpful and knowledgeable about both the available properties and the different areas I am considering purchasing. Five star experience all around 👍👍👍 …

Melissa · 11 April 2026

★★★★★ 5/5

Google

I worked with Daniel on letting out a property and he did not disappoint. He was quick at responding and always keeping us up to date on the progress, and found us a tenant in a very short period of time. Everything went smoothly and by far the best experience I've had so far with a letting agent. I would definitely recommend him or Chappell and Matthews to anyone who's looking to let out their property.PositiveResponsiveness, Quality, Professionalism

Amelia · 24 October 2021

★★★★★ 5/5

Google

I recently spoke with Holly on the phone and had a very positive experience. She was friendly, knowledgeable, and took the time to answer my questions clearly, which made the whole conversation feel genuinely useful. Phone conversations with businesses these days are rarely this good.

Jamie · 11 February 2026

★★★★★ 5/5

Google

Georgia was very helpful

Lol · 11 December 2025

★★★★★ 5/5

Google

finn was an amazing negotiator and super friendly. he helped answer all my questions and i would recommend their services.

Lara · 11 August 2026

★★★★★ 5/5

Google

Ollie and the team were extremely helpful in all aspects in finding my flat. I had very specific needs, and when my previous flat fell through with another agency, they found me a new flat and guided me through the entire process, moving in within 2 weeks. Everyone was absolutely lovely and would highly recommend them!

Lou · 24 October 2023

★★★★★ 5/5

Google

I went into the office to enquire about some rental properties, the staff were very welcoming and had a lot of positive energy. They were very helpful. Thank you to Zainab Emma,Chloe,Dan and Bilal

Kard · 5 December 2024

★★★★★ 5/5

Google

Would highly recommend Chappell & Matthews if you’re looking for a place in Bristol. They have been superb in terms of professionalism with a very impressive work rate. A huge thanks to Daniel and Ben, they have consistently gone above and beyond for the me and provided excellent customer service for any queries I had.

Agrim · 24 October 2023

★★★★★ 5/5

Google

Have had a wonderful experience renting with Chappell and Matthew's. From the viewing to the signature of contract, everything was well coordinated and hassle free. I could move into the place within a week of the viewing. Special thanks to Emma Ward for her support and help with expediting the whole process.

Daniel · 28 December 2023

★★★★★ 4/5

Google

Since I was new to UK, they were very helpful and cooperative especially Zainab (she's amazing), Daniel and Chloe. I made it to the new home in a week. Thank you Chappell and Matthew

Du'a · 3 November 2024

★★★★★ 5/5

Google

I met Fiona first when viewing a waterside flat in Bristol, and was extremely impressed by her knowledge of the market, the time she took to listen and to understand our needs, and how refreshingly straight talking she was. It was then we decided that if we ever sold my family home, she would be the right person to sell it. And sure enough, in a difficult market, and with a calm and reassuring approach, she out-performed the specialist agencies in Clifton Village, and essentially did exactly what she said she would, and sold our property. Thank you Fiona, it was a pleasure to be your client, and thank you for your hard work, your out of hours phone calls, and your steady, realistic, professional and reassuring approach throughout.

Salty · 25 October 2019

★★★★★ 5/5

Google

Amazing! After having a disappointing couple of months with another estate agent I went to Chappell and Mathews. Ricardo managed the sale and promoted the flat to perfection, finding us a buyer within a couple of weeks. Everyone at Chappell and Mathews were always on hand and eager to help whenever needed. Ricardo however went above all expectations and managed to help us push through an exchange and completion of a Leasehold flat within a month!! 10/10 would recommend to anyone in distance of their services.

Charlie · 25 October 2019

★★★★★ 5/5

Google

I have just rented out a flat through Chappell and Matthews and I just want to say that this agency is the best to work with. They are all very helpful, they always reply very fast with a very friendly manner. They make the proccess so easy and they go with you step by step. They are very kind and patient and I would always recommend renting from this agency. My all time favourite! I would like to thank DANIEL , ZAINAB, DEBBIE and CHLOE for making this very easy on me and very helpful! I wish you all the best in your life and I hope when you need assistance in anything the most, people will always come running for you. I appreciate everything you have done to me and couldn't thank you enough :) I think you guys need a raise hahaha

Mohamed · 18 November 2024

★★★★★ 5/5

Google

I would high recommend Chappell & Mathews Sales for anyone looking for a new home in Bristol. Me and my Flatmate was struggling to find a flat to settle in with a reasonable price and thanks so much for Oliver and Daniel’s support, we’ve got a spacious flat with nice balcony!

Wenyi · 24 October 2023

★★★★★ 5/5

Google

Everyone has been so helpful and kind in the process of securing our flat. We’ve primarily dealt with Oliver and Dan, and they’ve both been lovely the entire time. Nothing is a trouble to them and any questions or worries are dealt with quickly and kindly. Can’t wait to move in!

Lucy · 24 October 2023

★★★★★ 5/5

Google

We used Chappell & Matthews to secure an apartment to rent and Rich Hillier was very helpful and committed throughout our process. He replied my messages promptly and addressed any issues and concerns, leading to minimal hassle. He helped us with finding the perfect apartment to rent from the beginning and guided us until we were very satisfied. He was always polite and prepared to give solutions whenever we have problems regarding the renting process. It was a great pleasure working with Rich.

Shauw · 25 October 2018

★★★★★ 5/5

Google

Chloe, Umar and Dan were all really friendly, helpful and professional. We viewed and moved into the property very quickly and easily. The paper work was sent and completed promptly and was very easy to fill out and understand. Would definitely recommend to others looking for flats in Bristol.

Joe · 24 October 2023

★★★★★ 5/5

Google

Had a great experience with Chappell & Matthews! They were extremely helpful and friendly during the process of finding a place to rent. Daniel and Emma were both brilliant. amazing customer service and a they both had a very positive a friendly attitude. extremely helpful !!

Emily · 28 December 2023

★★★★★ 5/5

Google

Chappell & Matthews or more specifically Fiona were absolutely amazing during our flat sale/ house purchase. They promoted our flat extremely well and found us a buyer within a week. Fiona then went above and beyond to ensure everything was on top of and that our expected exchange and completion dates were met. I wouldn't hesitate to recommend them to anyone in the Bristol area, as we were more than impressed with the service we received.

Mark · 25 October 2019

★★★★★ 5/5

Google

Thanks to Dan, Oliver and Ben for all your help with my move! I felt very supported, my queries were answered quickly. When I had a couple of small issues Dan visited to take a look and address them. Really enjoying living in the property, would recommend C&M!

Cara · 24 October 2023