Chappell & Matthews Bristol Harbourside Sales reviews in Bristol, City of

★★★★★ 5/5

Google

I recently rented a property through Chappell & Matthews, and the experience was fantastic. ZAINAB & DANIEL were incredibly professional and efficient, making the entire process smooth and stress-free. They were always available to answer my questions and kept me informed at every step. The communication was clear and timely, and they went above and beyond to ensure I was happy with my new home. I would highly recommend their services to anyone looking to rent a property.

Meenusha · 23 September 2024

★★★★★ 5/5

Google

I recently moved into a property with my partner which is managed by Chappell & Matthews, and both of us were very impressed with the quality of service from this estate agent. Our transition from student housing to professional renting was made seamless and stress-free thanks to the hard work of Daniel, Zainab and Chloe. Daniel in particular stood out to us as he was very efficient, kept us regularly updated throughout the whole process, and was just generally really friendly and helpful!

Africa · 25 July 2024

★★★★★ 5/5

Google

We found a very nice apartment for rent thanks Rich Hillier. Rich is very professional, he gave us all the information we asked him. We were not very familiar with UK renting rules and he made things easy for us. He took time to answer all of our questions. I would definitively recommand Chappell & Matthews and specifically Rich. We are very happy with our new home. Thanks a lot

Francoise · 25 October 2019

★★★★★ 5/5

Google

I am the landlady of an apartment in Invicta. Chappell & Mathews in the Harbourside were professional, courteous and friendly. Daniel Smith & Chloe Smith absolutely know their jobs inside out. A job well done 👏 and thank you. …

Virginia · 24 October 2023

★★★★★ 4/5

Google

I have been letting our property through Chappell and Matthews for the last 6 years. They have been a pleasure to deal with and the whole team have been great, particularly Daniel and Chloe. They have always found new tenants quickly and dealt with the administration and maintenance efficiently. Thank you

Jane · 24 October 2022

★★★★★ 5/5

Google

We selected the apartment on Zoopla website and we sent a message to the agency. We have received a quick answer from Daniel and, thanks to him, we got the house. We can only suggest this agency, they can give you an excellent customer service and very nice properties. Thanks guys, thanks Daniel for your precious help!PositiveResponsiveness, Professionalism

Silvia · 24 October 2021

★★★★★ 5/5

Google

The process was quick and easy, a big thanks to the team. Zainab, Dan, Chloe and Emma were all wonderful.

Ben · 9 October 2024

★★★★★ 1/5

Trustpilot

I had a very unpleasant experience with…

I had a very unpleasant experience with this agency re shared ownership “advice”. I had been put in touch with a person, a broker (not sure who this person was), however the whole conversation was very upsetting to me, I felt shamed regarding not having deposit and I was given some hypothetical information, whereas I wasn’t interested in that particular topic or advice around the property I wasn’t or wouldn’t be interested in the future. I felt laughed at, the whole conversation was so unpleasant and unprofessional.

Anna · 29 June 2025

★★★★★ 5/5

Google

After 6 years of renting with various agents in Bristol I can honestly say renting a flat with Chappel and Matthews, specifically with the assistance of Dan, Chloe, and Emma, was an absolute pleasure and I cannot recommend another agent in Bristol as much!! From the moment we expressed interest, their professionalism and dedication shone through. Dan, Emma and Chloe ensured a seamless rental process(even at the end of the tenancy!!) they kept the exceptional attention to detail and timely communication experienced throughout. Their combined efforts made the entire process of moving in/out stress-free and enjoyable. I will forever be grateful for the outstanding service provided by Dan, Chloe, and Emma.

Callum · 26 February 2024

★★★★★ 4/5

Google

As far as estate agents go, Chappell and Mathews are pretty decent. Although there was a miscommunication with the deposit company which delayed our tenancy start date, Zainab, Emma, and Dan worked very hard to get us into the property only a day later. Zainab, Emma, and Dan have been prompt and efficient in dealing with the few issues that cropped up at the start of the tenancy and have been helpful and friendly throughout.

Finn · 26 May 2024

★★★★★ 5/5

Google

Renting a property with Chappell & Matthews was straight forward. Our agent, Rich Hillier was very professional, helpful and happy to answer any concerns we came across. Moreover, Rich has gone the extra mile to ensure that we have everything we need in the new apartment that we seek to rent. Very good service! I would recommend them to anyone looking for a professional letting agency!

Alexandru · 25 October 2018

★★★★★ 5/5

Google

The workers are all extremely polite and lovely!! Especially Daniel who has helped me and my partner with our new house!

Rachel · 24 August 2024

★★★★★ 5/5

Google

I had an exceptionally smooth experience with Chappell & Matthews as my lettings agent. The process of finding a suitable flat for my needs and transitioning into the new home was made easy. Dan, in particular, stood out as a star; he was attentive, helpful, and friendly throughout the entire process. Any questions or issues I had were promptly addressed, and next steps were made clear at every stage. The fact they went above and beyond with the inventory, providing extra services, and more made moving in Bristol significantly less stressful than it could've been. If I were to rent again, I would definitely choose Chappell & Matthews.

Samuel · 27 January 2024

★★★★★ 5/5

Google

We have just rented a property with Chappell and Matthews and they’ve been amazing throughout everything. Ollie was so accommodating whenever we needed help and was always more than happy to answer any questions we had!

Elle · 24 October 2023

★★★★★ 5/5

Google

Daniel and the team at C&M have been great. Renting in Bristol can be stressful but they have made sure we were well treated and communicated with us throughout the entire process. Would highly recommend them!

M · 24 October 2023

★★★★★ 5/5

Google

We found a lovely flat with Chappell and Matthews and a quick & smooth move in. The agents are friendly, helpful and professional. The agency is proactive in provide information and details of next steps, and he agents were always available for any queries we needed!

Bianca · 25 June 2025

★★★★★ 5/5

Trustpilot

Maddie was brilliant

Maddie was exceptionally quick, communicative and professional. She was helpful and informative at every turn. Can't fault her or our experience!

Isaac · 25 September 2025

★★★★★ 5/5

Google

Chappell & Matthews have honestly made our whole relocation process to Bristol easier. We met Daniel Roberts in one viewing and decided less than an hour later to book the place! He took his time to listen to us, saved us on multiple occasions, and was always ready to help us out in anything we needed. Thank you Dan!

Bahar · 24 October 2020

★★★★★ 5/5

Google

Zainab was very thorough & helpful in the process of letting our property. Thank you 😄 …

John · 23 September 2024

★★★★★ 5/5

Google

Had an amazing experience with the Harbourside team, with Dan leading it for us. So unbelievably helpful, friendly and kind when dealing with everything. Communication can’t be faulted and can only be more than grateful for such an easy and smooth moving process :)

Antonia · 25 June 2025

★★★★★ 5/5

Google

Thank you to the great Lettings Team - professional, efficient, prompt. Will go the extra mile to smooth the process. Excellent negotiators, especially Oliver. Thank you to you all for a great service!

Deborah · 24 October 2023

★★★★★ 5/5

Google

Me and my partner had a short time to try to find somewhere to live in Bristol and every house viewing had seemed hopeless so far due to the insane competition here, but we went to meet the team at C&M because of their great reviews and they were so helpful immediately, booking us a viewing for the next day and giving us the best possible chances of finding somewhere to live and now we have a really great flat and are so happy and grateful!

Phoebe · 24 October 2023

★★★★★ 5/5

Google

Where to start!! I have had the most positive experience in home hunting with my partner and in this day and age it’s extremely difficult to search for homes let alone organise viewing them. Ben, Chloe and Dan have been the best team to help me find my first home, I honestly couldn’t have asked for a better set of people to sort this for us. It was effortless and straightforward and not only that they were humorous, understanding and extremely patient. We are incredibly happy with how this all turned out and we cannot thank the harbourside team enough. I really do hope they see this because they deserve all the recognition possible. Anyone trying to find a new home I would highly suggest the Chappel and Matthews team at harbourside, they’ll help you no bother😁 from Tom and Adaia

Tom · 24 October 2023

★★★★★ 5/5

Google

We found a flat for my son and his partner through Chapell & Matthews. They were knowledgeable, helpful and efficient - guiding everyone through the whole process to make it as smooth and effortless as possible. Professional and transparent in all their dealings, thy are certainly the best agents that we have dealt with in quite a while and even though it was last thing on a Friday when the keys were handed over, Oliver took the time to make sure everything was in order and the move in went smoothly. If you're looking to rent in Bristol, I can thoroughly recommend Chappell & Matthews

Patrick · 24 October 2023