Chappell & Matthews Bristol Harbourside Sales reviews in Bristol, City of

★★★★★ 5/5

Google

The C+M team are bloody brilliant! After looking for the right property for months my partner and I were in despair, the fast responses from Chloe and Zainab right from the start were a very welcome change from the norm we had got used to with other estate agents. Special shoutout to Dan for making the transition from student housing to normal renting so smooth and hassle free. Genuinely couldn't meet a more helpful and friendly guy! I've never felt more comfortable dealing with an estate agent before and would reccomend them to anyone.

William · 25 July 2024

★★★★★ 1/5

Google

I was interested in viewing a flat they are advertising right across the road from the office. I waited as instructed at the exterior door to the flat. The agent was late and then walked past me without asking if I was waiting for a viewing. She then said she had been waiting elsewhere for me. The viewing was rushed and she seemed to know nothing about the flat. I asked for another viewing with a different agent and the boy who answered the phone was sleepy and said no viewing available for 3 days. So I walked into the office and got another viewing immediately with the first agent. She couldn't answer three of my questions but wrote them down and said she would let me know. Several days later she hasn't done so and when I asked the Hillcrest Management Company the same questions they said they wouldn't answer (although the answers were not confidential). They told me the estate agent would do so. I guess I won't be putting an offer in after all.

Jan · 11 February 2026

★★★★★ 5/5

Trustpilot

My experience with Chappell and…

My experience with Chappell and Matthews Whiteladies Road Bristol was first class . With high praise going to Debra Barton for going over and beyond in her efforts to professionally help me with all matters of the letting process.

Stephen · 14 August 2026

★★★★★ 5/5

Google

I’m considering moving to the area and Holly was really helpful giving me lots of details and advice. I will definitely be coming to her to help me find a property.

Yasmin · 11 February 2026

★★★★★ 5/5

Google

I visited the harbourside office today and was warmly welcomed by a lady called Emma. She was very knowledgeable and helped with every query I had. I will definitely be recommending to friends and family! Thank you Emma

Eliza · 11 December 2025

★★★★★ 5/5

Google

My flatmate and I have been assisted by Daniel Smith on many occasions in relation to various matters regarding our tenancy and he is always very responsive, friendly and a delight to speak with! Thanks Daniel for always being so attentive and amenable.

Lisa · 11 October 2025

★★★★★ 1/5

Google

I gave my details to my tenant to supply a reference for them. This company used the data to call me and try to sell their services. This is a violation of GDPR rules, no consent was given to use the data for sales and marketing purposes, and a complaint has been filed. It also raises a question of if my data has gone elsewhere into their subsidiary network.

Simon · 11 April 2026

★★★★★ 5/5

Google

My partner and I have recently started renting a property through Chappell & Matthews and throughout the whole process, we have never felt so comfortable and reassured by such a great team. The company kept us informed and assured, making it easy for my partner and I. Special shout out to Daniel for providing such excellent customer service all the way, Chloe for a great end-process (also got a lovely Welcome Gift Box with lots of vouchers and essentials when collecting the keys), and Zenab for being so helpful and offering further support when we called up on the long bank holiday weekend. Couldn't recommend more!

Roselle · 26 April 2024

★★★★★ 5/5

Google

We moved into a rental property with Chappell & Matthews recently. Dan has been fantastic to deal with - really professional and responsive. We had a small issue on moving in and he dealt with it thoroughly, quickly and effectively.

Heather · 11 October 2025

★★★★★ 5/5

Google

I am moving to the area and went into the office looking to buy a place for me and my family. I spoke with Holly and Eliza. They were both absolutely lovely, very welcoming, helpful, and happy to take the time to talk everything through with me. Thankyou both - makes such a change to deal with bright and bubbly people rather than the stale old fashioned boring agents I’ve dealt with elsewhere.

Carrie · 11 February 2026

★★★★★ 5/5

Trustpilot

Maddie is an absolute star

Maddie has been super helpful and has been very quick getting back to us in regards to any questions or queries we had throughout our process with Chappell and Matthews. Unlike a lot of other east agents that we’ve spoken that have been often impossible to get through to. She has made the process very pleasant for us and we look forward to collecting our keys from her next Wednesday. Thanks, Nigel

Nigel · 24 September 2025

★★★★★ 5/5

Google

This is our 2nd house with Chappell & Matthews love their service honestly. Love the fact how they were so supportive and welcoming even in between my shifting periods. Very smooth process of tenancy proceedings they almost have all the options available to make it easier to rent out a property. Special thanks to Dan , Zainab and Chloe also the harbour side team . Xx

Anisha · 9 November 2024

★★★★★ 5/5

Google

Our experience with Chappell and Matthews has been really smooth and positive. Zainab was especially helpful, always friendly and quick to respond. She answered all our questions clearly and made the whole process feel easy.

Christian · 7 November 2025

★★★★★ 5/5

Google

I lately dealt with Zaineb Mahmood at Chappel&Matthews harbourside office in Bristol, she has been excellent very helpful and true to her word. Zaineb is very knowledgeable. Thanks Zainab for your help and assistance. God bless.

Karima · 20 October 2025

★★★★★ 1/5

Google

Recently rented my new place through Chappell and Matthews. They didn't close the previous tenant's account with their energy provider and we're still getting their bills under our name even though we changed providers. For our new energy providers, we had to send the meter reading and we still don't know where the meter is. When I asked them, they wanted a 5 star rating here. Basically, if they don't get a 5 star review here, they won't do shit. I gave it to them about 2 weeks ago and we still don't know where the meter is. So I am updating my transactional review with the real one. This is probably the most disappointing and almost aggravating service I've received in all my years of renting. Absolutely would not recommend.

Debarshi · 11 November 2025

★★★★★ 5/5

Google

Having finalised my plans for moving to Bristol, I had contacted Chappell and Matthews before moving to Bristol. I had spoken to Oliver at the time and had asked him about the a few properties, but I was unable to decide as I was not in Bristol. After I arrived, I met Dan and viewed a property with him. He was extremely cordial and friendly! Following this, I enquired about another property and when I spoke to Oliver, he instantly recognised me and booked me in for a viewing! This is the property that I settled on, and it has been a great experience! I had a few doubts to clarify and went to the Chappell and Matthews Harbourside office on a Saturday and Ben happily helped me out! They all have been very respectful of my time, have helped me with the application process and have explained every single step along the way! In fact, they have gone out of their way to support me and have updated me of how the application was proceeding! I would like to take this opportunity to thank Oliver, Dan, and Ben, and express my heartfelt gratitude to them. They are an incredible team, extremely reliable, very friendly, and their professionalism and customer service are top-notch! Hats-off to them! To conclude, if you are in Bristol looking for a property to rent or purchase, get in touch with them, and you will have a happy and hassle-free journey ahead!

Gaurav · 24 October 2023

★★★★★ 1/5

Google

I'd like to talk about the service that I had into 2 parts. Firstly, Chappell & Matthews was doing a good job to help me to find an apartment to rent. I don't have a job at that moment, but the agent assisted me to get a better term. And I don't need to pay 12 month deposit in advance. I'm really thankful to them until this stage. Everything was changed totally after the renting contract was made. The previous tenant damaged the blind and I decided to report to the repairing team (of Chappell & Matthews). I thought everything was settled and is happy about their quick response. However, that's just the beginning of the nightmare. I moved out the apartment after the contract ended and I'm expecting Chappell & Matthews will handle the deposit & checkout process quickly. However, the company only served the benefits of the landlord, trying to force me to pay for unreasonable expense. I tried to argue about the details with agent, but they are not helpful and is not willing to act as a fair party to communicate with the landlord. I spent 3 months to wait and chase for the feedback, and I got nothing afterwards. Now I'm considering to raise a dispute and see if I can get back my money via a fair dispute process. All in all, the agent of this company are very good. But I strongly recommended everyone to keep proper record of the situation of the house you rent, so that you can use those records to protect your benefits (&money of course). And please get prepared to face a long discussion and probably dispute when your contract come to an end. Good lock for that.

Alex · 24 October 2023

★★★★★ 5/5

Google

I am so grateful to Oliver in particular who helped me and my partner to find our first flat! As graduates, we were disregarded by many estate agents who were not interested in helping us due to our relatively low income, however, Olivier took the time to understand our circumstances and match us to a property and landlord who would be willing to rent to us. Both Oliver and Daniel were excellent at keeping in touch throughout the process which was much appreciated given that waiting to be approved can be a nerve wracking experience. We will definitely be going to Chappel and Matthews when the time comes to move house in the future!

Bethinn · 24 October 2023

★★★★★ 5/5

Google

Finding a home in Bristol as a student and part time worker can be a nightmare due to the lack of income. Unfortunately, I couldn't even get a response to my applications to rent a house many times. However, Oliver came to my rescue and helped me a lot in finding a very nice house to rent. Both Oliver and Daniel were always close to me as a phone call and were solution oriented. I am currently sitting comfortably in the house I rented thanks to them. I am grateful to them. I know very well who to turn to when it's time to move. Thank you so much Oliver and Daniel. I wish you all the best.

Berrin · 24 October 2023

★★★★★ 5/5

Google

I have spent the last few weeks traveling extensively throughout the UK looking for a place to settle and find rental accommodation. I dealt with many agencies where few bothered to return my calls or emails, and many managed to be less than helpful in face-to-face engagements. Daniel at C&M in Bristol was definitely the exception here. He was polite, professional, always responsive and helpful - and managed to arrange a quality rental in a very short space of time. Outstanding service throughout this process. You would struggle to find anyone better in this industry!

Brian · 24 October 2023

★★★★★ 5/5

Google

Absolutely wonderful experience with Chappell&Matthews Harbourside branch! Me and my partner were looking for a dream flat together, which in Bristol is extremely difficult these days. We didn’t have a good experience with different agencies before, therefore we were paying attention to customer service and how our application is handled. Couldn’t ask for more communicative, genuinely friendly, professional and efficient team. Ollie and Dan were the best agents we have ever experienced, they have literally made our application process go as smoothly as possible, and I genuinely believe we have got the flat thanks to them and their patience. MASSIVE THANKS! Whenever I will look for a place in the future or anyone close to me, I will direct them straight to this team. Would recommend this branch to anyone.

Justyna · 24 October 2023

★★★★★ 5/5

Google

Spoke to Zainab and Izzy today they were very helpful and gave me great advice

Waleed · 11 March 2026

★★★★★ 5/5

Google

Had a great experience with Chappell & Matthews! They were extremely helpful and friendly during the process of finding a place to rent. Umar was brilliant as he followed up after property viewings and ensured I had a head’s up prior to an email of listings to keep me in the loop. Ben was also fantastic! He was very energetic over the phone and helped make bookings at the last minute and even accommodated some changes to those times.

Riley · 24 October 2023

★★★★★ 5/5

Google

I spoke to Bilal on the phone today. He was very helpful and gave me useful guidance on what to do with my property.

Issa · 11 December 2025